Incident responders: Build or buy?
There is far more to security management than technology. In fact, one could argue that the human element is more important in a field where intuition is just as valuable as knowledge of tech. In the world of security management I have not seen a more hotly debated non-technical issue than the figurative “build or buy” when it comes to incident responder employees. The polarized camps are the obvious:
In my stints managing and being involved with hiring, I have found that it is a difficult task to find a qualified, senior level engineer or incident responder that has the personality traits conducive to melding seamlessly into an existing environment. That is not so say it isn’t possible, but soft skills are a lost art in technology, and especially so in development and security. In my travels, sitting on hiring committees and writing job descriptions, I have found that the middle ground is the key. Mid-career, still hungry incident responders that have a budding amount of intuition have been the blue chips in the job searches and hires I have been involved with. They tend to have the fundamentals and a formed gut instinct that makes them incredibly valuable and at the same time, very open to mentorship. Now, the down side is that 40% of the time they’re going to move on just when they’re really useful, but that 60% that stick around a lot longer? They are often the framework that thinks outside the box and keeps the team fresh.