Application performance monitoring (APM) is a broad subject which tends to look at how businesses are using enterprise level applications. These applications can help solve end-user requirements and continuously maintain high availability to ensure optimal performance. Furthermore, organizations that depend on APM technology to scale certain areas within their business must understand that innovation plays a vital role. After all, CIOs and other decision makers will want to look at what the ROI is over a period of time.
The Role of an APM Software
Organizations with a sizeable IT infrastructure need an APM software to effectively manage IT assets to ensure they last for a certain amount of time, always deliver from the time they’re set up, and so on. For example, say you’re an enterprise with 1000+ physical and virtual servers. These servers have mission critical applications that need to support a certain business group. As IT pros, it’s your duty to ensure the life of server hardware is always healthy and applications are always available without downtime. Managing this manually isn’t an option since there are several nuts and bolts you’ll have to look at. Moreover, you also have to support and manage other areas within the environment.
Having an APM tool means you can automate availability and performance management for your servers and applications. In addition, APM tools offer various benefits, for example, getting automatically notified when something goes wrong with servers and apps. Within minutes, APM tools will help pin-point where an issue originates, and monitor application performance in phases before they go live on to a production environment. In turn, you can fix minor issues before the end-user starts pointing them out, and much more.
Where APM Fits
APM as a technology has evolved from primarily monitoring only a set of applications that IT uses. Today, this technology has a significant impact among various groups in an organization. For example, industry specific users leveraging APM to manage their business needs and addressing everyday challenges, IT pros looking for tools that go deeper to manage performance of business and critical applications, like Exchange and SQL server®.
Manage Critical Applications: Several times in a week, IT pros are asked to help users by unlocking their accounts. APM tools these days not only monitor Active Directory® metrics, but also have built-in functionalities to manage logs that are generated by critical applications.
Manage Custom Applications: Industries like healthcare and financial services are largely dependent on APM tools to help improve customer support, help streamline auditing and compliance processes, manage large amounts of customer data, and so on. For example, the banking industry may have poor customer satisfaction when sites are slow to respond to user requests. Monitoring online transactions based on response time, traffic, etc. will help business groups streamline their system.
Manage Overall IT Infrastructure: It’s not enough for IT personnel to only know the performance of a network. To really identify the root of the issue, IT needs APM to figure out whether the network is at fault or whether the problem has to do with inadequate hardware resources or whether an app failure has caused end-user issues.
Mobile IT Management: Other than accessing emails via a smartphone, IT organization and business groups feel the need to have critical applications at their fingertips. Using an APM solution on the go means that instant notifications of components with issues can be routed to the right teams so it can be fixed in real-time and in matter of minutes.
Role of APM in Analytics: An APM tool gives you different types of information on the performance of your servers and hardware, operating systems, critical applications, databases, etc. Making sense of this data is essential to be able to determine problems that may arise.
Manage Web Applications: Getting visibility into the performance of your websites and Web applications can help you quickly pinpoint and resolve the root cause of issues. APM helps you determine if there are constraints on resources, such as Web server, application server, or databases.
Manage Virtual Environments: Organizations may have virtual admins managing the health of virtual appliances. Virtual admins also need visibility into how applications running in VMs are performing. APM also allows you to plan capacity management for a given application and its underlying resources.
Whether it’s analytics, cloud-based apps, or managing various assets within your IT infrastructure, APM fits well and more often than not, provides assistance in managing your IT environment.