When you're setting up a new Web Help Desk v12.0.X installation or upgrade, how carefully should you consider your database options? It depends what's most important to you. Are you looking for the easiest installation? Are you upgrading or performing a brand new installation? Are you already running a supported external database?

About Web Help Desk-supported Databases


WHD v12.0.X uses an embedded PostgreSQL database as its standard database and no longer supports FrontBase, OpenBase, or Oracle databases. If you are upgrading to WHD v12.0.X and have been using an embedded FrontBase database, the WHD installation wizard walks you through upgrading from the FrontBase database to an embedded PostgreSQL database.


WHD also supports Microsoft SQL Server versions 2008 and 2012 and MySQL version 5.5 as external databases. You can use an external PostgreSQL 9.2 or 9.3 database with WHD v12.0.X as well.




For most installations, SolarWinds recommends using the standard embedded PostgreSQL database. This Web Help Desk Getting Started Wizard walks you through the complete installation of this database when you do a fresh install. Or, if you're doing an upgrade from FrontBase, the Getting Started Wizard automatically performs the database upgrade for you, and you don't have to do anything!


If you already have an external PostgreSQL 9.2 or 9.3,  SQL Server 2008 or 2012, or MySQL 5.5 database up and running, you may want to use that database as your Web Help Desk database. If you using an external database, SolarWinds recommends installing WHD and the WHD database on separate servers, with the WHD database hosted on a Microsoft SQL Server or MySQL server.


If you are running an unsupported database, such as Oracle or FrontBase, you will need to migrate to one of the supported databases. Not an impossible thing to do, but there is some work involved. One of the things you'll need to do is convert the datatypes in your existing database to the datatypes used in the new database. You can perform these conversions using third-party tools such as PGAdmin3 or PostgreSQL Data Wizard. For details on migrating from an external or unsupported database to PostgreSQL, see Converting from other Databases to PostgreSQL on the PostgreSQL website. This article covers database migration from many databases, including:


  • FileMaker Pro
  • IBM DB2
  • Microsoft Access
  • Microsoft SQL Server (SQL Server)
  • MySQL
  • Oracle


For more information on making the most of your Web Help Desk installation, check out these free Web Help Desk use case and training videos.