2. Submit a screenshot in the form below, showing you clicking the "Launch MRC" icon in the Asset Library to remote into a machine.
See HERE for an example, between 1:33 and 1:38 minutes.
You have a lot to gain by integrating SolarWinds® Web Help Desk with DameWare Remote Support – the two solutions that comprise SolarWinds Help Desk Essential Pack – find out for yourself.
Simplify IT Service Management: The integration of Web Help Desk & DameWare Remote Support software enables you to simplify ITSM from ticket request to resolution
Accelerate Support Delivery: Remove the need to manually manage support tickets & start using remote access to address problematic end-user machines & IT systems for faster troubleshooting
Improve Customer Satisfaction: Respond to tickets quickly with remote support capabilities & track and measure technician performance to continuously improve customer satisfaction
"Tracking IT inventory was always a time intensive task. With WHD we were able to cut that time by 75%. Not only are we using WHD for tracking inventory we are making great use of it's main feature being a ticketing system. In fact we use WHD for all our support departments (from IT to HR, QA, Training and Research) to keep track of requests through the ticketing system.