Skip navigation
1 2 3 Previous Next

Announcements

414 posts

Hi All,

 

We are considering making some improvements to Orion's log management capabilities. We'd really like to hear how members of the Thwack community are managing log data in your environments and are therefore running a Log Management Survey and would really appreciate your response. It takes <5 minutes and upon completion you will be entered into a draw with a chance to win one of ten $50 Amazon® gift cards*.

 

Survey Link - SolarWinds Log Management Survey

 

Also, I'm very interested in talking to users about their current log management practices, so if anyone is up for a quick discussion, please send me a direct message.

 

Thank you!

 

*Terms & Conditions available here.

First off, I'd like to personally welcome you to THWACK.  I'll start off with a brief introduction of who we are then we'll jump right in.

 

Maybe you've heard rumblings of thwack or perhaps this is your first time hearing of us.  Whichever the case may be, I'm sure there is one question that stands out in your mind; What is thwack and why does it benefit me?    Simply put, THWACK connects you with more than 130,000 community members who have contributed to help us make superior products, provide educational IT content, and most importantly, help IT professionals do their jobs better.  Here we put you in direct contact with the people who manage and develop our products, here is where you have a say in the direction of our products, and here is where you get support and answers on the fly without having to pick up the phone.  Crazy, huh?  A company that actually listens to their customers.  And you're just now getting here!  Without further ado, allow me to show you what you've been missing.

 

With almost 10 years of content, thwack can appear daunting to a first-comer.  To ease the learning curve, we're going quickly to guide you through some of the most important pieces of the site.  Along the way you'll earn  points and a bonus 500 points for completing the mission.  You do not need to complete these tasks in one sitting.  Feel free to come back at your convenience.

 

Have a customer portal account? Link your THWACK & Customer portal accounts to earn an additional 2,000 THWACK points! Plus you'll get great benefits like seeing the products you own on your THWACK profile, see your renewal dates, renew licenses, open support tickets, review existing support tickets, & gain more visibility and access to beta's for the products you own.

 

 

Task 1 - How do you create an account?

No, we won't spam your inbox or add you to any marketing list.  Having an account simply allows you to contribute and take advantage of all the features on the site.  This should take less than a 5 minutes of your time.  To create an account, find the "Register" link on the top right hand corner of your screen. If you already have a THWACK account, you do not need to create another one.  You will need to be logged in in order to complete the rest of the tasks.

 

Task 2 - Where can you find content to extend your product's capabilities?

Here on thwack, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products.  Some content in this area is created by SW employees and the rest has been created and shared with the community by our members.

 

For this task, navigate to the Content Exchange.  To get there, you first need to go to the Product Forums button in the top navigation bar, choose the product that you're familiar with, and then feel free to pick a section of content that suits your needs.  From there, browse through the documents until you find something that sparks interest.

 

 

Next, download the template, report, script, etc. that you've chosen.  You can then plug this item into the product which ultimately extends the functionality that is provided out-of-the-box (plugging the downloaded item into the product is not required to complete this task - however, we do recommend you check it out when time becomes available).

 

Task 3 - How can you influence the direction of a product?

As mentioned earlier, we greatly value customer input and will gladly review requests for new features.  Here on thwack you can submit an idea or feature request for future implementation.  Product Managers pay special attention to this concept of "ideation" and to gauge interest, we allow community members to vote on feature requests.  Let me quickly explain how the process works before I give you the task at hand.  There are 5 stages in which an idea can be slated for.  When a user creates an idea, it is placed into the "Recent" stage.  The Product Manager then reviews the request and will move the idea into 1 of 3 stages - Open for Voting, What We're Working On, or Closed.  If an idea is placed in the "Closed" stage, it means the request is either unfeasible or doesn't fit with the direction of the product.  The last stage is "Implemented" which means the feature has been added to the product.  You can read more here about the recent features that were added to our products because of the crowd-sourcing feature on thwack.

 

For this task, navigate to a product feature request forum.  Choose a product you are familiar with from the Product Forums in the top navigation bar, and then click on Feature requests.

 

 

You'll then be dropped on a page which showcases the "top ideas" for that product (choose "show all" at the bottom of the list to see all ideas).  Find a feature request that would bring value to your environment and vote for it.

 

Task 4 - Where can you get support while troubleshooting an issue?

The product forums are where you will get most of your support, from either other community members or a SolarWinds employee.  There are developers, product managers, community staff, and others that are here to answer your questions and help resolve issues.

 

For this task, navigate to a product forum.  There is a shortcut to this area at the top of your screen, look for the tab that reads "Product Forums".  Choose a product you are familiar within the drop-down menu, then click on Content.  There is an exceptional amount of content in most of our forums so please take a minute to click around.

 

Find a discussion thread that sparks your interest and "like" it.

 

Task 5 - Where can you find product roadmaps?

You can find the "What We're Working On" in the global navigation, look for "Blogs & Groups", then "Announcements", and you'll see it in the Featured Content.  This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it. 

 

Bookmarking a piece of content will place it in your bookmarks.

 

Task 6 - Where can you read blogs about SolarWinds products and other general IT topics?

We have several blogging areas here on thwack, 6 to be exact.  For this task, let's focus on 2 specific blogging areas: Product Blog and Geek Speak.

 

First, navigate to the Product Blog.  You can get there by clicking on Product Forums in the top navigation bar, pick a product, and then go to Product Blog. Some of these blogs may look familiar because they're actually streamed into our products, but I'll bet you didn't know they came from thwack.  Click on a blog that interests you and take a minute to read.  Make sure you click on the blog subject line for the action to be recorded.

 

Second, navigate to Geek Speak. To get there, go to the Geek Speak featured content further down on the homepage.

Choose a blog that interests you and take a minute to read.  Make sure you click on the blog subject line for the action to be recorded.

 

Extra - How to track your progress

 

You want to see which tasks you still need to complete? No problem! Go to your Profile - More - Reputation - Missions, and just look for this particular mission. Once you click on the wheel in right corner, you'll be able to track your progress, based on the bars displayed in the same order as listed in the onboarding mission. Depending on the completion of a certain task, you'll see either a blue bar (complete) or a white bar (to complete).

 

That's it!  You've completed your first mission and earned 1500 points to be used in the thwack Store! Below are a few other good resources to check out.  If you have questions on anything thwack, feel free to reach out to myself or wabbott .

 

Young THWACK®-hoppers, your monthly mission is complete.

You now have the skills you need to master the art of Security Kung Fu.

We hope you take the wisdom from this journey to help you defeat any cyber security threats that may lie ahead.

 

THWACK MONTHLY MISSION - SEPTEMBER 2017

 

Mission Recap Survey & Questions:

 

Content Resources:

 

Log & Event Manager

A SIEM that makes it easy to use logs for security, compliance, and troubleshooting

 



When there is no more room in the database, the disruptors will walk the earth!

Your database is your sanctuary, and you must defend it against the disruptors. Your mission this month is to defeat each disruptor in your path. Along the way you will encounter Performance Hog, Blame Shifter, and Query Blocker.

SolarWinds® Database Performance Analyzer (DPA) has your back by monitoring all of your databases from SQL Server® to the cloud in one installation and gives second-by-second analysis. Time is key in any battle against database disruptors (or trick-or-treaters). We have you covered in the ongoing battle against poor database performance!

Good luck on your October Mission THWACKsters, and enjoy your Halloween candy!



OCTOBER MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: A Xbox One X!


PRIZES

Weekly Prizes & Drawing Dates:

October 9: Nightmare on Elm Street Freddy Krueger Bread Toaster
October 16: Halloween Window Projector
October 23: Stranger things vinyl + Stranger things travel mug
October 30: Alfred Hitchcock Collection Blu-Ray

Grand Prize

October 30: Xbox One X

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



MISSION SHORTCUT

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win 1 of 10 sets of DBA Disruptors! disruptors
The shortcut is simple:
    1. Download Database Performance Analyzer
    2. Give us a view that represents your favorite disruptor (Performance Hog, Blame Shifter, or Query Blocker)
      • Performance Hog: He’s the process that just keeps consuming. Yeah, he’s that guy that will take the last chicken wing off your plate and say “you weren’t going to eat that were you?” This would be the SQL statement you see consistently popping up as the most impactful in the charts. Think of a select with numerous joins without a where clause (nothing to filter by).

      • Query Blocker: He’s the guy with the broken down 1984 lemon in your lane! Your stuck. You are going to be late for work. Look for the SQL transaction in your database that doesn’t commit or rollback – yeah, that’s the guy. He causes all kinds of blocking waits. He may even have rolled an external dependency into the transaction.

      • Blame Shifter: He’s subtle. He makes his appearance when applications slow down, but no one knows what the issue is. This when everyone starts pointing fingers! No one wins the blame game, except Blame Shifter. Is it the query itself? Is it the database configuration? Is it the data model? Is it the infrastructure? Where do you even begin?!

    3. Submit a screenshot of your chosen view

 







MISSION RULES

A new question will open every day (Monday - Friday) starting on October 2, 2017. Once a question has opened, it will remain open until October 29, 2017 at 11:59 p.m. CDT. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by October 8 to be entered to win: Nightmare on Elm Street Freddy Krueger Bread Toaster
Week 2: Complete questions 6-10 by October 15 to be entered to win: Halloween Window Projector
Week 3: Complete questions 11-15 by October 22 to be entered to win: Stranger things vinyl + Stranger things travel mug
Week 4: Complete questions 16-20 by October 29 to be entered to win: Alfred Hitchcock Collection Blu-Ray

Correctly answer all 20 questions by October 29 and get entered to win the Grand Prize! Xbox One X - release date 11/7



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

 

Start the SolarWinds Network Management Assessment to help you assess your current network monitoring and management challenges across the three dimensions of Coverage, Tools, and Measurement. 

Then compare your results to your industry peers, and get some recommendation advice to help address any identified shortcomings.

 

Take the assessment now>>

Curious to learn about Patch Manager?  This new SolarWinds Academy course is a great primer and will get you up to speed quickly.

 

*NOTE: Attending the training will earn you 2,000 THWACK points!

 

Please register to attend the live training from the SolarWinds Academy! 

 

Title: Introduction to Patch Manager

 

Link: https://customerportal.solarwinds.com/VirtualClassrooms/#121

 

Schedule:

 

  • Thursday, September 28, 2017 12:00 - 16:00 CST
  • Thursday, October 12, 2017 09:00 - 13:00 CST

 

Specifically, this training will cover:

 

  • Initial installation
  • Post-installation configuration
  • Basic Patch Manager features
  • Practical use cases for the commonly used features of the product.

 

How to register: To register your attendance for this class please log into the customer portal and select the appropriate class and date to register. https://customerportal.solarwinds.com/VirtualClassrooms/#121

Curious to learn about what’s new in the NPM 12.2 release, including PERFSTACK?

 

Please register to attend the live trainings from the SolarWinds Academy!

 

*NOTE: Attending these trainings will earn you 1,000 THWACK points!

 

Title: New Feature Training: NPM 12.2 AND Perfstack

 

Link: https://customerportal.solarwinds.com/VirtualClassrooms/

 

Schedule:

  • Wednesday, September 20, 2017 8:00 PM - 9:30 PM (CDT) APAC
  • Thursday, September 21, 2017 7:00 AM - 8:30 AM (CDT) EMEA
  • Thursday, September 21, 2017 10:00 AM - 11:30 AM (CDT) NA

 

Specifically, this training will cover:

- Network Insight for Cisco ASA

- Updates to the install/upgrade process

- Database connection and security enhancements

- PerfStack, including Real Time monitoring capabilities

- ARM/Linux Agent

- User Interface Updates

- Additional ASA support in NCM and UDT

- Where to find upgrade resources including guides, training videos and release notes

 

How to register: To register your attendance for this class, please log into the customer portal and select the appropriate class and date to register. https://customerportal.solarwinds.com/VirtualClassrooms/

 

Hello THWACK Community! My name is Brett and I am a new Community Manager here at Solarwinds in Lehi, Utah! I am SO excited to meet everyone in this great community!

 

Just a bit about myself… I am originally from Northridge, CA. I attended junior college in Santa Monica, CA and then graduated from Arizona State University at the Walter Cronkite School of Journalism and Mass Communications in August 2015.

 

I have found my passion in building online communities and serving people within these communities.

 

Outside of THWACK, I enjoy traveling, meeting new people, being around water, spending time with my girlfriend (VERY soon to be fiancé!), college football, and trying new restaurants!

 

In regards to THWACK, I'm here to serve you and continue to bring an excellent user experience! But first, I want to hear from YOU!

 

What are your favorite aspects of THWACK? How can I help you?

 

I look forward to interacting with everyone here in this wonderful community! And don't hesitate to reach out with any questions/comments/funny memes!

 

-Brett

This week, we are hosting a webcast called Five Ways to Reduce Your Network Config Management Stress. This is for all of you who are trying to manage one hundred things all at once. Our presenters, SolarWinds Head Geek, Destiny Bertucci ( Dez ), and SolarWinds Principal Product Manager, Tyler Peterson (tyler.peterson), will go over five easy ways to simplify network configuration management so you can get time back in your day. Register HERE.

 

Webcast: Five Ways to Reduce Your Network Config Management Stress

Date: Thursday, September 14, 2017

Time: 12:00 p.m. CDT

Duration: 50 minutes plus live Q&A

Register NOW.

Helpdesk ticket #8675309

Report date: 8/7/17 8:00 AM

Est Due date: 9/3/17 11:59 PM

Department: Marketing (again)

Status: Closed!

Request type: Helpdesk request > Hardware

Subject: Sending out an S.O.S. (Save our server)

Notes: Congrats THWACKsters! You were able to successfully rescue your end-users from the clutches of downtime, password, resets and most importantly from id10T errors.

 

THWACK MONTHLY MISSION - AUGUST 2017 

 

Mission recap survey & questions:

 

Web Help Desk

AFFORDABLE HELP DESK TICKETING AND ASSET MANAGEMENT SOFTWARE

 



The supreme art of [cybersecurity] war[fare] is to subdue the enemy without fighting. – Sun Tzu *With added geekiness. 

Young THWACK®-hoppers, your mission this month is to master the art of Security Kung Fu. Those who master this discipline will be better equipped to defeat IT security threats. Enemies you may face on your journey to impenetrable IT security include malware, phishing scams, compliance violations, or even internal threats. However, you will not need to fight your enemies alone. Accompanying you on your journey is SolarWinds® Log & Event Manager (LEM)—a SIEM that makes it easy to use logs for security, compliance, and troubleshooting. LEM is highly skilled in threat intelligence, active response, and real-time event correlation. To complete this mission, you’ll need to work together to move swift as the wind and closely formed as the wood. Attack like the fire and be still as the mountain (– Sun Tzu).

Good luck!



SEPTEMBER MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: A PS4 + Kung Fu Panda Game!


PRIZES

Weekly Prizes & Drawing Dates:

September 11: Home Security Camera
September 18: Aegis Flash Key 8 GB
September 25: Tiny Arcade
October 2: Ninja Turtle RC ATV

Grand Prize

October 2: PS4 + Kung Fu Panda Game

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



MISSION SHORTCUT

Complete the mission shortcut to earn an additional 1,000 THWACK® points & the first 100 get Kung Fu Security T-shirts!
The shortcut is simple:
    1. Download Log & Event Manager
    2. Set up an action rule to ensure that you receive an email when a new group member is added to the admin group.*Click HERE for hint.
    3. Submit a screenshot of the rule you have set up

 







MISSION RULES

A new question will open every day (Monday - Friday) starting on September 4, 2017. Once a question has opened, it will remain open until October 1, 2017 at 11:59 p.m. CDT. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by September 10 to be entered to win: Home Security Camera
Week 2: Complete questions 6-10 by September 17 to be entered to win: Aegis Flash Key 8 GB
Week 3: Complete questions 11-15 by September 24 to be entered to win:Tiny Arcade
Week 4: Complete questions 16-20 by October 1 to be entered to win: Ninja Turtle RC ATV

Correctly answer all 20 questions by October 1 and get entered to win the Grand Prize! PS4 + Kung Fu Panda Game



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany

It is with great sadness that I share with y'all today that I am officially leaving THWACK. This was a tough decision to make as I have truly loved being apart of such a passionate and dedicated community, but the time has come for me to close this amazing chapter of my life. I am so thankful that this was my first job opportunity after graduating college and will forever remember each and everyone of you and your love for all things THWACK!

 

I have to give a huge shout out to my team members DanielleH, wabbott, and thegreateebzies. Y'all made it easy to come to work everyday and always kept me laughing and smiling. I hope my next set of coworkers enjoys how much I talk about Weezer (my cat) and can handle my love for food--especially doughnuts and queso.

 

It's been a wonderful and I can't wait to see where my life takes me next!

 

To all the people I met here at SolarWinds,

 

Image result for avocado thanks meme

In honor of the total solar eclipse happening in North & South America today, we thought it would be fun to see who can come up with the best total Solar[Winds] eclipse meme!

 

Here are a few ideas to get you started:

 

 

Attention everyone who lives in the U.K. or Germany - SolarWinds is bringing a SolarWinds User Group (SWUG) your way soon! We had an amazing time with those of you who attended the London SWUG last year and we're coming back in full-force later this year. SWUG is also looking to make a stop in Germany for our first time.

 

Registration for London is now open: November 14, 2017 - London, U.K. SWUG

 

Registration for Berlin is now open: November 10, 2017 - Berlin, DE SWUG

Have you had success with Database Performance Analyzer? Do you love DPA? Are you interested in sharing your story with us and others? Could you potentially act as a SolarWinds reference?

 

If you don’t mind, please take a minute, (and grab a quick 500 THWACK points), to complete a quick survey and let’s start the conversation!  We look forward to your feedback.

 

Take Survey Now

 

Thank you!

 

*Points will be applied when survey closes.

Filter Blog

By date: By tag: