Our Web Help Desk software is currently in the running for Gartner Peer Insights Annual Customers’ Choice award! And we’re super excited to participate. They recognize 7 software vendors who have an average rating greater than 4.2 stars and more than 50 reviews in the last 12 months. It’s a tight race, and we need an extra push before the end of year to help us secure an award.
So we’re asking for your help!
If you have used Web Help desk now and or in the past, and would like to help us win, please consider writing a review today, it won’t take more than 2 minutes! The deadline is quickly approaching so reviews must be submitted by 12/31/2017.
Here’s what we ask:
Thank you for your help!
The Web Help Desk Product Team
By now you’ve learned how to harness the power of SolarWinds® Network Insight™ for Cisco® ASA and you’re equipped with the tools you need to become an all-seeing network professional.
Now that firewall failures are a thing of the past, you have time to focus on more important things, like what gifts you’re going to buy yourself your friends and family this holiday season.
Good work on another mission accomplished, THWACKsters!
Mission Recap Survey & Questions:
Network Performance Monitor
Reduce network outages and improve performance with advanced network monitoring software
Correctly answer all 20 questions by December 31 to be entered to win the Grand Prize! Star Wars Jedi Challenges
Exciting news - We have brand new items into the THWACK store!
We have SolarWinds® Socks featuring our new brand colors (a steal at 12,000 points per pair).
To add, we have super comfy Astro Geek T-Shirts for 7,000 points. If you weren’t able to grab one of these shirts at one of our tradeshow booths, now is your chance!
Custom SolarWinds Beats® Headphones for 125,000 points!
Last but not least, the long awaited sysadMANIA™ board game is now available for 60,000 points!
You asked & we listened!
Curious to learn about what’s new in the Q4 releases?
With the release of SAM 6.5, and DPA 11.1, SolarWinds Academy brings you a training session where we will discuss the new features of these products. Our training team will cover all the new and exciting enhancements. training is sure to bring you up to speed on the new product features even faster!
*NOTE: Attending these trainings will earn you 1,000 THWACK points!
Please register to attend the live trainings from the SolarWinds Academy!
Title: New Feature Training: SAM 6.5 & DPA 11.1
How to register: To register your attendance for this class please log into the customer portal and select the appropriate class and date to register. https://customerportal.solarwinds.com/VirtualClassrooms/#
Hi – We would like to better understand how Thwack Users use Backup and recovery technologies.
Applications are becoming more essentials for every type of business, combined with ransomware and frequent security incidents, Backup is becoming more and more important.
If you don’t mind, please take a minute, (and grab a quick 1,000 THWACK points*), to complete a quick survey and let us know about how your organization uses Server Backup technologies.
We look forward to your feedback. Thanks as always!
*Complete the survey by November 21, 2017 to receive 1,000 THWACK points.
SolarWinds would like to get your opinion on licensing and deployment options for network monitoring and management.
Do you prefer on-premises or SaaS? Perpetual or Subscription?
Let us know by taking this very brief survey.
*Complete the survey by Friday, November 24th to get 500 THWACK points!
The ghosts and ghouls of Halloween are behind us, and the beginning of November means that Thanksgiving is fast approaching. As the leaves continue to change and the holiday season ramps up, shopping is at the top of everyone’s to-do list. And what better way to take advantage of the holiday sales than from the comfort of your own home on Cyber Monday?
The rise in online activity stemming from these sales, however, will certainly create costly bottlenecks and downtime, and an increased need for optimized application performance. How can we best handle and manage this increase in demand and activity to provide end users with the best holiday shopping experience?
We want to hear your post-Thanksgiving advice for peers and colleagues managing the Cyber Monday madness. Help us all prepare this year by sharing your best practices for application performance management and maintaining uptime by Thursday, November 16, and we’ll give you 250 THWACK points in exchange.
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Correctly answer all 20 questions by December 3 and get entered to win the Grand Prize! Fire Tablet
Happy cruising the THWACKillac this glorious Tuesday! I can’t believe it’s been an entire three months since the last time we chatted about how THWACK is growing.
Last week we wrapped up nine months of preparation for our epic annual virtual IT event, THWACKcamp 2017. If you haven’t checked out some of the amazing sessions the SolarWinds team put together, zip over there and take a peek. I personally thought the 7 Deadly Sins of Data Management session was phenomenal, and I’m not even a DBA.
The event grew with vengeance this year, and helped us with momentum to make some really great updates to THWACK. If you’re active on here, you’ve probably noticed some of the changes roll out over the last couple of months, including @mentions in our live chat and a prettified (technical word) chat embed.
Leaps Forward this Quarter:
We’d also like to publically humiliate our latest team member, Brett Holzhauer, as our latest baby penguin.
Much love, THWACKnation.
Congratulations, you have defeated the Query Blocker, Performance Hog, and Blame Shifter disruptors and you are well on your way to a happy database!
We hope you can take what you learned from this mission as you continue on your conquest of eliminating any and all disruptors in your way!
Now, don’t eat too much of your Halloween candy as there are many treats to come during our November mission (launching November 6th).
Mission Recap Survey & Questions:
Database Performance Analyzer
Database and SQL query performance monitoring, analysis, and tuning
**Survey is now closed, thank you to everyone who provided feedback!**
We are considering making some improvements to Orion's log management capabilities. We'd really like to hear how members of the Thwack community are managing log data in your environments and are therefore running a Log Management Survey and would really appreciate your response. It takes <5 minutes and upon completion you will be entered into a draw with a chance to win one of ten $50 Amazon® gift cards*.
Survey Link - SolarWinds Log Management Survey
Also, I'm very interested in talking to users about their current log management practices, so if anyone is up for a quick discussion, please send me a direct message.
*Terms & Conditions available here.
First off, I'd like to personally welcome you to THWACK. I'll start off with a brief introduction of who we are then we'll jump right in.
Maybe you've heard rumblings of THWACK or perhaps this is your first time hearing of us. Whichever the case may be, I'm sure there is one question that stands out in your mind; What is THWACK and why does it benefit me? Simply put, THWACK connects you with more than 130,000 community members who have contributed to help us make superior products, provide educational IT content, and most importantly, help IT professionals do their jobs better. Here we put you in direct contact with the people who manage and develop our products, here is where you have a say in the direction of our products, and here is where you get support and answers on the fly without having to pick up the phone. Crazy, huh? A company that actually listens to their customers. And you're just now getting here! Without further ado, allow me to show you what you've been missing.
With almost 10 years of content, THWACK can appear daunting to a first-comer. To ease the learning curve, we're going quickly to guide you through some of the most important pieces of the site. Along the way, you'll earn points and a bonus 500 points for completing the mission. You do not need to complete these tasks in one sitting. Feel free to come back at your convenience.
Have a customer portal account? Link your THWACK & Customer portal accounts to earn an additional 2,000 THWACK points! Plus you'll get great benefits like seeing the products you own on your THWACK profile, see your renewal dates, renew licenses, open support tickets, review existing support tickets, & gain more visibility and access to betas for the products you own.
No, we won't spam your inbox or add you to any marketing list. Having an account simply allows you to contribute and take advantage of all the features on the site. This should take less than 5 minutes of your time. To create an account, find the "Register" link on the top right-hand corner of your screen. If you already have a THWACK account, you do not need to create another one. You will need to be logged in in order to complete the rest of the tasks.
Here on THWACK, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products. Some content in this area is created by SW employees and the rest has been created and shared with the community by our members.
For this task, navigate to the Content Exchange. To get there, you first need to go to the Product Forums button in the top navigation bar, choose the product that you're familiar with, and then feel free to pick a section of content that suits your needs. From there, browse through the documents until you find something that sparks interest.
Next, download the template, report, script, etc. that you've chosen. You can then plug this item into the product which ultimately extends the functionality that is provided out-of-the-box (plugging the downloaded item into the product is not required to complete this task - however, we do recommend you check it out when time becomes available).
As mentioned earlier, we greatly value customer input and will gladly review requests for new features. Here on THWACK you can submit an idea or feature request for future implementation. Product Managers pay special attention to this concept of "ideation" and to gauge interest, we allow community members to vote on feature requests. Let me quickly explain how the process works before I give you the task at hand. There are 5 stages in which an idea can be slated for. When a user creates an idea, it is placed into the "Recent" stage. The Product Manager then reviews the request and will move the idea into 1 of 3 stages - Open for Voting, What We're Working On, or Closed. If an idea is placed in the "Closed" stage, it means the request is either unfeasible or doesn't fit with the direction of the product. The last stage is "Implemented" which means the feature has been added to the product. You can read more here about the recent features that were added to our products because of the crowd-sourcing feature on THWACK.
For this task, navigate to a product feature request forum. Choose a product you are familiar with from the Product Forums in the top navigation bar, and then click on Feature requests.
You'll then be dropped on a page which showcases the "top ideas" for that product (choose "show all" at the bottom of the list to see all ideas). Find a feature request that would bring value to your environment and vote for it.
The product forums are where you will get most of your support, from either other community members or a SolarWinds employee. There are developers, product managers, community staff, and others that are here to answer your questions and help resolve issues.
For this task, navigate to a product forum. There is a shortcut to this area at the top of your screen, look for the tab that reads "Product Forums". Choose a product you are familiar with the drop-down menu, then click on Content. There is an exceptional amount of content in most of our forums so please take a minute to click around.
Find a discussion thread that sparks your interest and "like" it.
You can find the "What We're Working On" in the global navigation, look for "Blogs & Groups", then "Announcements", and you'll see it in the Featured Content. This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.
Bookmarking a piece of content will place it in your bookmarks.
We have several blogging areas here on THWACK, 6 to be exact. For this task, let's focus on 2 specific blogging areas: Product Blog and Geek Speak.
First, navigate to the Product Blog. You can get there by clicking on Product Forums in the top navigation bar, pick a product, and then go to Product Blog. Some of these blogs may look familiar because they're actually streamed into our products, but I'll bet you didn't know they came from THWACK. Click on a blog that interests you and take a minute to read. Make sure you click on the blog subject line for the action to be recorded.
Second, navigate to Geek Speak. To get there, go to the Geek Speak featured content further down on the homepage.
Choose a blog that interests you and take a minute to read. Make sure you click on the blog subject line for the action to be recorded.
You want to see which tasks you still need to complete? No problem! Go to your Profile - More - Reputation - Missions, and just look for this particular mission. Once you click on the wheel in right corner, you'll be able to track your progress, based on the bars displayed in the same order as listed in the onboarding mission. Depending on the completion of a certain task, you'll see either a blue bar (complete) or a white bar (to complete).
That's it! You've completed your first mission and earned 1500 points to be used in the THWACK Store! Below are a few other good resources to check out. If you have any THWACK related questions, feel free to reach out to myself or wabbott or brett.holzhauer
Young THWACK®-hoppers, your monthly mission is complete.
You now have the skills you need to master the art of Security Kung Fu.
We hope you take the wisdom from this journey to help you defeat any cyber security threats that may lie ahead.
Mission Recap Survey & Questions:
Log & Event Manager
A SIEM that makes it easy to use logs for security, compliance, and troubleshooting
Performance Hog: He’s the process that just keeps consuming. Yeah, he’s that guy that will take the last chicken wing off your plate and say “you weren’t going to eat that were you?” This would be the SQL statement you see consistently popping up as the most impactful in the charts. Think of a select with numerous joins without a where clause (nothing to filter by).
Query Blocker: He’s the guy with the broken down 1984 lemon in your lane! Your stuck. You are going to be late for work. Look for the SQL transaction in your database that doesn’t commit or rollback – yeah, that’s the guy. He causes all kinds of blocking waits. He may even have rolled an external dependency into the transaction.
Blame Shifter: He’s subtle. He makes his appearance when applications slow down, but no one knows what the issue is. This when everyone starts pointing fingers! No one wins the blame game, except Blame Shifter. Is it the query itself? Is it the database configuration? Is it the data model? Is it the infrastructure? Where do you even begin?!
Submit a screenshot of your chosen view
Correctly answer all 20 questions by October 29 and get entered to win the Grand Prize! Xbox One X - release date 11/7