Earlier this year we asked you about your experiences managing applications in today’s hybrid world—and how the hybrid IT infrastructure is shifting as business apps move to the cloud. Here’s what we found:
The question is, where does an application performance monitoring (APM) strategy fit into all of this? We know from the recent SolarWinds report Driving Business Performance Through Application Performance Management that having an APM strategy, including robust yet easy-to-use tools helps drive businesses forward.
We have the numbers and survey results, but now we want to hear from you:
Share your thoughts by September 12 and we’ll put 250 THWACK® points in your account!
Wow—we can’t believe it’s been 20 years since we started out in this amazing business, bringing our IT passion and expertise to technology professionals like you. But as they say, time flies when you’re having fun! It’s been a fast-paced, extraordinary journey for all of us here at SolarWinds, and we’re excited to celebrate our 20th anniversary with an interactive timeline and a Bonus Mission for all you THWACKsters.
We’ve all seen a lot come and go the past 20 years—and this month we want to test you with tech trivia to see how many milestones you can remember correctly. Ready to take a trip down memory lane? Fire up the ol’ time machine and prepare to celebrate the past 20 years of IT with SolarWinds.
Let’s get started!
But wait—there's more! Record a short video of how your journey has been with SolarWinds. As SolarWinds reaches another milestone this year – marking 20 years in business – we want to make sure everyone gets a chance to contribute. We want your help in marking this milestone.
August 28 - September 22, 2019
Our Video Team will expertly craft the submissions into videos to be used as part of our celebration. We're anxious to see everyone’s submissions, so get going!
Correctly answer all 20 questions by September 22, 2019 and get entered to win the Grand Prize! Google WiFi 3-pack
SolarWinds Service Desk is trying to understand the evolution of IT and IT’s impact on the organization and the employee experience — and we want to hear from YOU
Click here to take our short survey. Make sure to submit your THWACK username at the end of as we are offering 250 THWACK points to those who complete it!
Thanks a bunch!
Are you prepared to explore the deepest reaches of your data? The answers to your IT issues are out there, but they're often hidden far beneath the surface. Continue the journey into discovering unfathomable root causes and enlightening answers to confounding performance questions.
It's not every day you have a mission like this. Two parts, one month, and a lot of digging.
An ASTONISHING voyage continues now!
Complete the mission shortcut between August 19, 2019 and September 1st, 2019 to earn an additional 1,000 THWACK® points & enter to win a Echo Show
This shortcut has two parts. You can choose to do either one of the following shortcuts for one entry, or you can do both for two chances to win our shortcut prize.
Shortcut #1 - Download and install a free trial of Log Analyzer
1. From the Orion home screen, navigate to My Dashboards\Logs\Log Viewer
2. Click "Configure Rules"
3. In Processing Policies menu on the left, navigate to Windows Events\Log Manager Rules
4. Take a screenshot of the first six rules listed and submit the screenshot here
Shortcut #2 - Download and install a free trial of Server Configuration Monitor
1. Take a screenshot of a node being monitored on the Server Configuration Monitor summary screen
Correctly answer all 10 questions by September 2nd 2019 and get entered to win the Grand Prize! Oculus Go Standalone VR Headset
SolarWinds is headed to SXSW 2020, but we need your help to get there.
Community voting for SXSW panels is open until August 23.
Head over to the SXSW PanelPicker website and upvote our two proposed sessions. You can vote once per session.
Thanks for your help—we couldn’t do it without you!
'Tis the season of teachers preparing lessons and students stocking up on school supplies. Remember the excitement of back-to-school shopping and the anticipation of starting new classes?
We know things are different today (although it will never be easy to wave goodbye to sunny summer days), and as an IT pro, finding time to learn new skills is one of your biggest challenges. In the spirit of back-to-school season, we want to know your techniques and tips for developing new skills. How do you keep up with new technologies? What are you currently learning and what are you looking to learn next?
Let us know your tips and tricks—and how you overcome challenges—by August 22 and we’ll put 250 THWACK points in your account!
Are you prepared to explore the deepest reaches of your data? The answers to your IT issues are out there, but they're often hidden far beneath the surface. Begin a journey into discovering unfathomable root causes and enlightening answers to confounding performance questions.
It's not every day you have a mission like this. Two parts, one month, and a lot of digging.
An ASTONISHING voyage awaits you!
Complete the mission shortcut between August 5, 2019 and August 18th, 2019 to earn an additional 1,000 THWACK® points & enter to win a FitBit Versa
Find your coolest application/server map! Use Orion maps to either build/customize your own map or show what Server & Application Monitor (SAM) automatedly links together. Use the following instructions to submit your screenshot:
1. Download a free trial of Server & Application Monitor
2. Navigate to maps via the left-hand drawer while on a server node.
3. Create your own map, or let SAM create one between servers and applications.
Correctly answer all 10 questions by August 18th 2019 and get entered to win the Grand Prize! Go Pro Hero 7
AI, machine learning, containers, blockchain, quantum computing, automation—as tech pros you’re routinely faced with C-suite or business leadership interest in an overwhelming number of emerging technologies you’re expected to experiment with, master, and adopt. Not to mention, many of these skills are considered critical for career growth and day-to-day job success. But mapping out necessary skills and understanding how best to gain those competencies can be especially challenging.
SolarWinds wants to help!
In December 2018, tech pros around the world shared initial insights into how they’re thinking about and prioritizing their skills development for the year ahead. Six months later, we want to hear from you again. How are you stacking up and how have you progressed in the last few months? Where are you focusing your efforts and resources to gain the skills you need to succeed? What would you change in your environment if you had the know-how?
Using the easy steps below, tell us how you’re feeling about your skills journey and where you’d like to focus your training efforts and SolarWinds will customize its upcoming trainings—THWACKcamp sessions, SolarWinds Lab episodes and more—to help you along the way.
It’s just three easy steps:
That's it! Thanks so much for sharing your thoughts with us.
Attention all AWESOME users (aka everyone seeing this post)! The SolarWinds UX team wants to learn more about YOU, and we have a survey for you to participate in. You'll get 1000 THWACK points for your participation after the survey closes. Don't worry, we saved the best question for the end -- you'll have to take the survey to find out what it is!
Say IT loud, say IT proud. We know SysAdmin Day is technically only one day, but what better way to show some love to the unsung heroes of every organization—the sysadmin, the computer guy or gal, the IT pro—than to remind you for a whole week how awesome you are!
So come feel the love, answer a daily question, and be entered for a chance to win some prizes, because where would we be without you? Probably crying over some blue screen somewhere not knowing what to do.
Start the mission!
Complete the mission shortcut between July 22nd, 2019 and July 28th, 2019 to earn an additional 1,000 THWACK® points & enter to win a Bose Soundlink Portable Bluetooth Speaker
If you think you’re fast at spotting configuration changes, take the challenge! See how fast you can identify what’s changed by playing our quick two-round game. With SolarWinds® Server Configuration Monitor (SCM), you may be able to beat your time. In order to qualify for the mission shortcut prize you must:
2. Play the SCM Diff Challenge and take screenshots of both rounds with the time (your score)
The SolarWinds team would like to get your input on vulnerability management within your organization. In return for taking this 5-minute survey, the first 50 respondents will receive a $50 Amazon gift card. All respondents will receive 1000 Thwack points.
Thanks in advance.
Remember what used to keep you up at night but now seems trivial? We promise, no one else noticed your acne back in high school or that time you busted a move on the dance floor. We’re all shaped by life’s countless awkward, funny, difficult, proud, or painful moments and experiences. So, what if you could go back in time and give the past version of yourself some advice?
To celebrate SysAdmin Day this year, we want you to tell us about the start of your SysAdmin career and what advice you would give your past self. What do you wish you knew about your job when you first started? Maybe it’s your most frustrating moment, or your funniest *SysAdmin fail*. Would you have done anything differently if you knew then what you know now? Whatever it is—whatever makes you who you are today—we want to know.
Although it’s impossible to travel through time (yet), reflecting on the past is often the best way to avoid repeating mistakes, grow from our experience, and help others. So, we’d also love to know: what advice would you give future SysAdmins and tech pros after reflecting on your own career?
Tell us by Tuesday, July 16, and we’ll drop 250 THWACK® points into your account.
Last year’s IT Trends Report found in enterprise organizations, the #1 barrier to achieving optimal performance in IT is an inadequate organizational structure. For companies of all sizes, this is the #2 barrier. As a result, we’d like to help IT pros design the best organization for success.
We are looking for some IT pros in larger organizations to share their advice on how to design an organization for IT monitoring success. Some questions we'll ask:
If you have thoughts on this topic and 30-45 minutes to talk in the next 3-4 weeks, please send an email with your availability – firstname.lastname@example.org.
Thanks for your participation!
ITSM groupies? It could happen.
Take your service management strategies from opening act to headliner with SolarWinds® Service Desk.
A bustling ticket queue, escalating service requests, emails, phone calls, walk-ups, and messages. There’s so much noise. But, now it’s your time to make some fans! Slay those SLAs, improve your CSAT, and create an employee experience worthy of dropping the mic. SolarWinds Service Desk will set the stage for you to start boosting employee productivity and employee satisfaction.
Are you ready to conduct comprehensive service beyond IT tickets? Start your mission.
Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Sonos Surround Sound System with Beam
The shortcut is simple, follow these instructions:
The SolarWinds Service Desk service portal helps guide your employees directly the resources they need using artificial intelligence (AI), or as we call them, Smart Suggestions. This functionality is built to promote case deflections and assist requesters with providing the information needed to get their issue resolved faster. However, many employees are used to sending emails or calling the service desk, making it hard for organizations to experience the full benefits of the portal. In this Mission Shortcut, you’ll customize a service portal the employees at your organization will be proud to use.
1. Start a SolarWinds Service Desk Trial
2. Navigate to Setup > Service Portal
3. Customize the following service portal options
a. Add your Company’s Logo
b. Add your Company’s Favicon
c. Choose your Primary and Secondary Colors in the Colors section
d. Update your Welcome Message, and, keep it clean folks:
i. Name your service portal in the “Title” field
ii. Replace the Image in the “Main Message”
iii. Write a new “Main Message” under your new image
4. In the Menu Navigation, under the “Menu Label” column, change the label for Knowledge Base to FAQ Articles
5. Take a screenshot of your newly branded service portal and submit it here
Correctly answer all 20 questions by July 29, 2019 and get entered to win the Grand Prize! Bose Noise cancelling headphones
How do you know if your voice, video, or collaboration services aren’t performing? Are you proactively monitoring or do you only find out when users start complaining?
We want to hear from you!
Help us understand how, or even if, you are monitoring your voice, video, and collaboration services for availability and performance. If you are one of the first 50 respondents you will win a $25 Amazon gift card. Even if you don’t win, you will receive 1000 Thwack points for your response.
You can find the survey here.