Announcements

14 Posts authored by: solarwinds_worldwide_llc Employee

 

MISSION STATUS: COMPLETED

What a journey, THWACKsters!

 

They always say it's not the destination but the journey. I'm inclined to believe them this time around.

 

You navigated your way through new, unexplored territories with great precision. The ride itself found us traversing through cloud-native technologies. But with you at the helm, there was never really a worry. I'd be more than happy to travel alongside any of you any time. Let's start by heading together into the new mission!

 

Mission Recap & Survey Questions:

MISSION WINNERS

This mission alone held such wonderful exploratory finds. That being said, there were quite a few of you who actually found REAL treasure along the way. We'd like to recognize those who won this month's amazing giveaways.

 

Week 1: erdogan

 

Week 2: c0eus

 

Week 3: monitoringlife

 

Week 4: jakesmith44

 

Grand Prize: tonedepear

 

Shortcuts: davevato | mathewpgds | dcschwalm | wluther

 

NAVIGATING THE CLOUD CONTINUUM

Check out the various cloud-native technologies that were discovered along this Month's Mission.

PINGDOM FREE TRIALAPPOPTICS FREE TRIALLOGGLY FREE TRIALPAPERTRAIL FREE TRIAL

 

* The newest Monthly Mission is live! Start it now here - THWACK Monthly Mission - February 2019

Rise of the Undead User Accounts!

 

They rise from the grave with a single intent: to bite you in the neck. The users are long gone, but the accounts are lingering in your infrastructure—hiding below the placid landscape, just sitting, biding their time. They are waiting to rise like the undead, clawing, infiltrating your world. Don’t let them catch you off your guard—like everyone else during an undead invasion.

 

ARM yourself with the necessary tools to lock down your home and secure your environment.  Barricades will only get you so far. It’s time to take some action!



FEBRUARY MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on February 4th, 2019. Once a question has opened, it will remain open until March 3rd, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUTS

Complete the mission shortcut between February 4, 2019 and March 3, 2019 to earn an additional 1,000 THWACK® points & enter to win Last Night on Earth: 10th Anniversary Edition

The shortcut is simple:

  1. Download a free trial for Access Rights Manager
  2. Connect ARM to your Active Directory
  3. Take a screenshot of the Dashboard (Top Nav)
  4. Submit screenshot here

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by February 10th, 2019 to be entered to win: The Zombie Survival Guide: Complete Protection from the Living Dead & The Art of Eating through the Zombie Apocalypse: A Cookbook and Culinary Survival Guide
Week 2: Complete questions 6-10 by February 17th, 2019 to be entered to win: Blackest Night Comic
Week 3: Complete questions 11-15 by February 24th, 2019 to be entered to win: Ash vs. Evil Funko Pop Figure
Week 4: Complete questions 16-20 by March 3rd, 2019 to be entered to win: Plants vs Zombies Package Set

Correctly answer all 20 questions by March 3rd, 2019 and get entered to win the Grand Prize! Emergency Zone Bundle & Save 2 Person Urban Survival Bug Out Bag + Basic Dog Emergency Kit



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Any time you put bandwidth hogs and large amounts of flow traffic in the mix there’s a chance you could have an unexpected network disruption on your hands. Properly analyzing and understanding flow data is an integral part of maintaining a healthy network. This month’s bonus mission showcases three FREE flow monitoring tools that can help you distribute, test and configure your flow traffic.

 

Ready to fine tune your flow analysis? Start the mission!



JANUARY MINI MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 10 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 10 questions, which means you can earn a maximum of 1,500 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
January 28th, 2019: Fire TV Stick 4K

February 4th, 2019: Trivial Pursuit Star Wars Classic Trilogy Collector's Edition


Grand Prize:
February 4th, 2019: Audio-Technica AT-LP120-USB Direct-Drive Professional Turntable



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on January 21st, 2019. Once a question has opened, it will remain open until February 3rd, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUTS

Complete the mission shortcut between January 21, 2019 and February 4, 2019 to earn an additional 1,000 THWACK® points & enter to win a Edifier R1280T Powered Bookshelf Speakers

Hit us with your best shot! Provide us one screenshot that demonstrates how you are using your favorite flow tool. We really want to get an idea of the way our users are benefiting from their flow tool bundle, so be sure to send us the best picture possible of one of your tools from the bundle in action by following the below instructions:

  1. Download the Free Tools Bundle and unzip the three tools included. Install one or more of them.
  2. Take a screenshot from one of the three tools:
    • In the NetFlow Replicator tool, run the tool and expand the “Console” configuration at the bottom of the screen. Populate the Console configuration and take a screenshot.
    • In the NetFlow Generator tool, run the tool and configure the address and port of your NTA server. Uncheck “Node Simulation”, scroll down and add some endpoints. Select “Run Generator”, and take a screenshot of the “Running Status” screen.
    • In the NetFlow Configurator tool, run the tool and take a screenshot of the “Device Configuration” screen
  3. Upload your screenshot for a chance to win!

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by January 27th 2019 to be entered to win: Fire TV Stick 4K
Week 2: Complete questions 6-10 by February 3rd 2019 to be entered to win: Trivial Pursuit Star Wars Classic Trilogy Collector's Edition

Correctly answer all 10 questions by February 3rd 2019 and get entered to win the Grand Prize! Audio-Technica AT-LP120-USB Direct-Drive Professional Turntable



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Navigating the CLOUD CONTINUUM

 

You are here, in a vast and ever-changing IT universe. Good thing you have your trusty data map, because finding an integrated monitoring solution and navigating the evolving need for observability could get tricky. Will a nebulous, hybrid situation take you ever further into the cloud? Or, are you already out there pushing the limits of cloud-native technologies? Either way, the future is coming for you.

 

Explore which technologies you’ll move forward with, and discover where you need to land in the cloud continuum to come out the other side in an advanced state. This voyage is about navigating through complexity at warp speed, while minimizing MTTR. So, grab your dynamic field explorer and let’s start this mission.



JANUARY MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
January 14th 2019: Vacation Guide to the Solar System

January 21st 2019: Hubot Figurine

January 28th 2019: Planet Defenders Board Game

February 4th 2019: James Webb Space Telescope Courier Bag

Grand Prize:
February 4th 2019: Garmin GPSMAP 64st, TOPO U.S. 100K w/ High-Sensitivity GPS and GLONASS Receiver



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on January 7th, 2019. Once a question has opened, it will remain open until February 3rd, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUTS

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a GlobeTrotter Etched Globe Spirits Decanter, Galilea Moon Phase Calendar & Clock, LEGO Ideas NASA Apollo Saturn V Building Kit, and/or a Celestron PowerSeeker 127EQ Telescope

 

There are four shortcuts within this shortcut...So a little bit of shortcut-ception. Each one you participate in gives you a chance to win one of four different prizes. Here are the instructions for each product screenshot needed:

Pingdom:
Step 1 - Log in, click on Experience monitoring, then Page Speed
Step 2 - Click on Add Check at the top, fill in the box and take the screenshot before you save it
Step 3 - Submit screenshot

START FREE TRIAL  SUBMIT SCREENSHOT

AppOptics:

Step 1 - Install an agent.

Step 2 - Depending on which agent you installed-

  • Infrastructure: Click on the Infrastructure icon, then click on integrations at the top and take the screenshot.
  • APM: Click the APM icon in the left nav and then double click on a service, take the screenshot.

Step 3 - Submit screenshot

SIGN UP TODAY  SUBMIT SCREENSHOT

Loggly:

Step 1 - When you log in and you’ve added at least one log, go to the magnifying glass at the top and click on it
Step 2 - Type is a search, hit enter and take the screenshot
Step 3 - Submit screenshot

START YOUR TRIAL  SUBMIT SCREENSHOT

Papertrail

Step 1 - After you have added at least one log, click on the “Events” tab, go to the bottom and type in a search
Step 2 - Hit the save button and while the pop-up for the save is showing, take the screenshot
Step 3 - Submit screenshot

START LOGGING  SUBMIT SCREENSHOT

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by January 13th 2019 to be entered to win: Vacation Guide to the Solar System
Week 2: Complete questions 6-10 by January 20th 2019 to be entered to win: Hubot Figurine
Week 3: Complete questions 11-15 by January 27th 2019 to be entered to win: Planet Defenders Board Game
Week 4: Complete questions 16-20 by February 3rd 2019 to be entered to win: James Webb Space Telescope Courier Bag

Correctly answer all 20 questions by February 3rd 2019 and get entered to win the Grand Prize! Garmin GPSMAP 64st, TOPO U.S. 100K w/ High-Sensitivity GPS and GLONASS Receiver



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut #1 Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut #2 Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut #3 Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut #4 Terms and Conditions: US, UK, and Canada | Germany | Australia

 

MISSION STATUS: COMPLETED

 

Couldn't ask for better allies, THWACKsters!

 

What a good way to end the year! Uniting our products to help bolster your strength in the IT world.

 

You learned which products made for the best alliances and conquered this mission with ease! We here at the THWACK Community wish you a very Happy New Year and hope you're ready for the next mission.

 

Mission Recap & Survey Questions:

MISSION WINNERS

 

While all of you handled this mission with amazing precision, a few of you managed to pull away with some amazing prizes. We'd like to recognize those who won this month's amazing giveaways.

 

Week 1: philtreid

 

Week 2: sleavitt

 

Week 3: ghenry

 

Week 4: zehrina

 

Grand Prize: bluthru

 

Shortcut: pcollins07

 

HOUSES UNITED

Use your allies to strengthen your position. Download our free trials to find which products synergize to give you the best experience.

DOWNLOAD FREE TRIAL/DEMO

 

* The newest Monthly Mission goes live January 7th, 2019

Houses United for the Holidays

 

Winter is here. IT is your watch and monitoring is your great battle. Threats live beyond the firewall. End users are out there and…hold up. Actually, we’re thinking you just skip all the toils, anguish, and revenge, and get straight to ruling your environment with a unified solution.

 

Arm yourself for a storm of slowdowns, an ambush of alerts, or even a dance with downtime—but let’s not drag this out for another season, shall we? Wield the power of an integrated solution this winter and use your alliances to help with improved performance across your networks, systems, and applications.

 

Start the mission, triumph, and make this your crowning achievement.



DECEMBER MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
December 10th 2018: Risk Game of Thrones

December 17th 2018: Game of Thrones Ugly Christmas Sweater & Game of Thrones Sigil Tankard

December 24th 2018: 6-Month Subscription to Game of Thrones Pop-in-a-Box

December 31st 2018: Game of Thrones King's Landing Messenger Bag

Grand Prize:
December 31st: Apple TV 4k w/ Total Mount Apple TV Mount & $100 HBO Now Gift Card



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on December 3rd, 2018. Once a question has opened, it will remain open until December 30th, 2018 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUTS

Complete the mission shortcut between December 3, 2018 and December 30, 2018 to earn an additional 1,000 THWACK® points & enter to win a 1-year Culture Fly Game of Thrones Subscription & Game of Thrones Set of Leather Bound Books

The shortcut is simple:

  1. Download a free trial and/or demo of any products found here.
  2. Take a screenshot of the trial/demo or the e-mail confirmation for signing up.
  3. Submit screenshot here

DOWNLOAD TRIAL/DEMO  SUBMIT SCREENSHOT

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by December 9th 2018 to be entered to win: Risk Game of Thrones
Week 2: Complete questions 6-10 by December 16th 2018 to be entered to win: Game of Thrones Ugly Christmas Sweater & Game of Thrones Sigil Tankard
Week 3: Complete questions 11-15 by December 23rd 2018 to be entered to win: 6-Month Subscription to Game of Thrones Pop-in-a-Box
Week 4: Complete questions 16-20 by December 30th 2018 to be entered to win: Game of Thrones King's Landing Messenger Bag

Correctly answer all 20 questions by December 30th 2018 and get entered to win the Grand Prize! Apple TV 4K w/ Total Mount Apple TV Mount & $100 HBO Now Gift Card



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

 

MISSION STATUS: COMPLETED

 

That's a wrap, THWACKstonians!

 

THWACKcamp 2018 is NOW officially over. For those who missed out during the live event, we hope you had an amazing time reviewing each session recording during this mission.

 

Two days of IT goodness recapped in a month long mission. What more could an IT professional ask for? As we cruise into the end of the year, we hope you're ready for the next mission.

 

Mission Recap & Survey Questions:

MISSION WINNERS

 

While all of you handled this mission with amazing precision, a few of you managed to pull away with some amazing prizes. We'd like to recognize those who won this month's amazing giveaways.

 

Week 1: jdeakin1

 

Week 2: whitebd@andersonhospital.org

 

Week 3: goofykc

 

Week 4: rhrohde

 

Grand Prize: rwagner

 

Shortcut: pgaryga

 

THWACKcamp 2019

Pre-Register for THWACKcamp 2019

PRE-REGISTER HERE

 

* The newest Monthly Mission goes live December 3rd, 2018

The SolarWinds Product team wants to understand how IT and Security Professionals address the problems of password and identity management within their organizations.  Our survey takes approximately 5 minutes to complete.

 

First 50 North American THWACK User's to complete this survey will receive a $50 Amazon Gift Card.

 

TAKE SURVEY HERE

‘Tis the season… for the best shopping deals! From managing more distributed environments, working with more software-defined and automated solutions, to perhaps even experimenting with artificial intelligence, machine learning, and data analytics, technology needs are constantly changing. We know most enterprise IT hardware and software don’t get the Black Friday treatment (2-for-1 routers, anyone?) but as we approach two of the biggest shopping days of the year, and in the spirit of great holiday deals, we want to know: what’s on your must-have technology list?

 

We want to know the hottest tech picks of 2019. What do you have your eye on for the year ahead? Maybe you’re exploring API proxy services, cloud-hosted databases, or a 400GbE network. Alternatively, if you’re not in the market for anything new, what technology is getting the upgrade treatment or being retired altogether (on-prem file server—gone but never forgotten)?

 

Tell us your Top Tech Picks by November 16, 2018, and we’ll give you 250 THWACK® points in exchange.

 

MISSION STATUS: COMPLETED

Great dueling, THWACKsters!

 

Your showdown was a tough one, but we told you we'd have your back. No one goes alone when you've got great security products behind you.

 

You may have scared off those pesky black hats this time, but mark my words...they'll certainly try to have another pass at you. Good thing you'll be ready for them!

 

Saddle up, we'll see you in the next mission!

 

Mission Recap & Survey Questions:

MISSION WINNERS

While all of you handled this mission with amazing precision, a few of you managed to pull away with some amazing prizes. We'd like to recognize those who won this month's amazing giveaways.

 

Week 1: jschneck1

 

Week 2: imayroam

 

Week 3: shaneo

 

Week 4: sierra1011

 

Grand Prize: dkatsanis

 

 

Loggly, Log & Event Manager, & Risk Intelligence

Unified log analysis and log monitoring

Log management software for security, compliance, and troubleshooting

Locate Sensitive Data across Networks and Workstations

 

* The newest Monthly Mission can be found here: THWACK Monthly Mission - November 2018

THWACKcamp "The Mission"

 

When you throw a two-day, worldwide virtual IT learning event, you’d better have some interesting material to cover. This year, to satisfy thousands of attendees, we pushed ourselves to find those IT hot buttons, engaged in valuable conversations with industry experts (including our own), swizzled in some thought leadership, and showcased new product introductions—all the stuff we hoped technology pros like you would find interesting.

 

Now, if you happened to miss this year’s THWACKcamp™, or even if you attended, we’ve built this month’s mission around all 18 sessions worth of IT goodness. Sample each session, answer the weekly questions, and you could walk away with one of our latest prizes.

 

Time for all you THWACKademics to get busy. Let’s get this mission started!



NOVEMBER MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
November 5th 2018: Polaroid Snap Instant Digital Camera

November 12th 2018: Keurig K55 Coffee Maker

November 19th 2018: Kasa Smart Wi-Fi Plug

November 26th 2018: Anker Qi-Ceritifed Ultra-Slim Wireless Charger

Grand Prize:
November 26th 2018: VIVO 36" Stand Up Desk Converter



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on October 29th, 2018. Once a question has opened, it will remain open until November 25th, 2018 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUTS

Complete the mission shortcuts between October 29, 2018 and November 25, 2018 to earn an additional 1,000 THWACK® points & enter to win a Nanoleaf Light Panels Rhythm Edition!

Shortcut One:

  1. Take a screenshot of your Orion Health Check page
    • What is the Orion Heath Check page?
    • Not on the latest version(s)? Upgrade your products and then take a screenshot of your Orion Health Check page!
  2. Submit screenshot here

SUBMIT SCREENSHOT

Shortcut Two:
  1. Pre-Register for THWACKcamp 2019

PRE-REGISTER

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by November 4th, 2018 to be entered to win: Polaroid Snap Instant Digital Camera
Week 2: Complete questions 6-10 by November 11th, 2018 to be entered to win: Keurig K55 Coffee Maker
Week 3: Complete questions 11-15 by November 18th, 2018 to be entered to win: Kasa Smart Wi-Fi Plug
Week 4: Complete questions 16-20 by November 25th, 2018 to be entered to win: Anker Qi-Ceritifed Ultra-Slim Wireless Charger

Correctly answer all 20 questions by November 25th, 2018 and get entered to win the Grand Prize! VIVO 36" Stand Up Desk Converter



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Web Help Desk® is featured on Gartner®, a business software review site. If you’re a Web Help Desk user, please consider writing us a review to help others evaluate if our software is the right IT Service Management Tool for their organization.

 

Writing a review will only take about five minutes, and to thank you for your time, you’ll be entered for a chance to win a $25 Visa® gift card from Gartner!

It just takes one easy step:

Thank you for your help!

**Offer expires on 10/31/18**

 

MISSION STATUS: COMPLETED

 

Great driving, THWACKsters!

 

You took our newest products for a spin in this mission and felt first hand at exactly what true performance feels like.

 

Your ride might be over for the time being, but it certainly won't be the last time you take these these amazing products out for another go.

 

Buckle up, we'll see you for the next mission!

 

Mission Recap & Survey Questions:

MISSION WINNERS

 

While all of you handled this mission with amazing precision, a few of you managed to pull away with some amazing prizes. We'd like to recognize those who won this month's amazing giveaways.

 

Week 1: el_kabong

 

Week 2: cpipkin

 

Week 3: pierrenndsb

 

Week 4: rick@triangle-sa.com

 

Grand Prize: ahanes

 

Shortcut: abartel

 

LOG MANAGER FOR ORION & SERVER CONFIGURATION MONITOR

Aggregate, search, and chart log data within the Orion® Platform

Easy-to-use system and application change monitoring

 

* The newest Monthly Mission can be found here: THWACK Monthly Mission - October 2018

As some of you, our valued customers, have experienced lately, our Support Team hasn’t been as responsive as we usually are. Some of you have voiced frustration. It’s understandable – when things don’t go as you expect, frustration can set in. I personally apologize for any inconvenience you’ve experienced.

 

Please know we’re working hard to alleviate this issue as quickly as possible. We’ve recently hired several new Support Reps who will be coming online very soon to help. We also have more than 20 openings for additional Support staff who, once they’re on-board and ramped-up, will resolve our increased capacity needs.

 

While we staff up and on-board new team members, we’ll be monitoring and managing the incoming cases on a daily basis to ensure we’re being as responsive as we can. If you’ve opened a ticket but have not received a response within 2-3 days, please let us know by emailing us at SupportExecs@solarwinds.com and we’ll prioritize your case. If you have a system down or urgent case, the fastest way to get help still will be to call us. 

 

As we act to increase our capacity, we appreciate your patience and understanding. We also appreciate your feedback and suggestions on how we can improve our Technical Support. Making you satisfied is our highest accomplishment, and we commit to delivering on that goal for you.

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