3 Posts authored by: rob.hock

ipMonitor 10.7 is now available for download in your customer portal, for those of you who have active maintenance.


Below is a list of the changes in this version.


We hope you enjoy this new release of ipMonitor!



  • Autologin feature using a "Guest" Account
  • Can now both run ipMonitor on and use it to monitor Windows Server 2012 & Windows 8
  • Support for SQL Server 2012 monitoring
  • The ability to ignore expired SSL certificates in https – monitor
  • Chrome browser support
  • The ability to disable/enable alerts
  • Safari browser support
  • Added “Last modified since” option to the Directory Property Monitors
  • Reports generated from monitor config now use relative timeframe
  • "Host" header field added to the HTTP monitor


  • Fixed an issue with PopUpXML for Subnet Groups providing incorrect XML data.
  • Fixed an issue with Recovery Alerts being sent when configured to not send alerts.
  • Fixed an issue with file size checks sending false alerts.
  • Fixed an issue with columns added via "My Settings" page not displaying titles.
  • Fixed an issue with adding Alerts via Devices page.
  • Fixed an issue with the Columns Count in the 'Edit My Settings' page.
  • Fixed an issue with maps not displaying on the dashboard page.
  • Fixed an issue with creating new WMI Monitor credentials.
  • Fixed an issue with devices not showing in Groups under all Managed Devices.
  • Fixed an issue with ipMonitor Report service going offline.
  • Fixed an issue with 'SQL Server' monitor not giving correct results.
  • Fixed an issue when a Adding 'ADO - User Experience (SQL Query) Wizard' monitor.
  • Fixed an issue with the Bandwidth Monitor Report not refreshing.

WebHelpDesk 11.0.8 HotFix 1 available


This SolarWinds HotFix fixes an issue where the Web Help Desk sometimes generates invalid SAML request IDs,

resulting in a SAXParseException when processing the SAML response, resulting in the user being taken to the

WHD login page even though they were authorized by SAML.


Requires Web Help Desk 11.0.8.


NOTE: In the following instructions, <WebHelpDesk> represents the Web Help Desk home folder:


Mac OS X:     /Library/WebHelpDesk

Windows:      \Program Files\WebHelpDesk

Linux:        /usr/local/webhelpdesk




(1) Make a backup copy of the following file:




(2) Use the helpdesk.jar file included in this hot fix to replace

the following files:






(3) Restart the Web Help Desk.




(1) Use the backup created above to replace the following files:






(2) Restart the Web Help Desk.

Web Help Desk 11.0.8 is ready and now available for download. Our web team is in a change freeze at the moment, so the download links won't be updated on the site until next week. Feel free to contact us if you are interested and we will get the installer right over to you. If you were part of the pre-release group there is no need to update, as there have been no changes. Fix list for this release may be found below. Please let us know if there are any questions or issues.


Bugs Fixed in this Version



174523 - FrontBase service doesn't run after fresh installation WHD in Mac OS.


173835 - IE: Ticket buttons are disabled when the ticket is saved.


174456 - Safari cannot display start screen after fresh installation.


174546 - WHDPrivilegedNetworks not working correctly.


164018 - Saving tech notes occasionally results in an error that states that there was a problem with rowdiffs.


164470 - WHD for Exchange EWS connections is sometimes unable to make SSL connections to Exchange servers.


164476 - Bug in saving tickets with validation errors.


164481 - Multiple users creating a new ticket within 0.5 seconds of each other.


166726 - Vulnerability in createTicket URL.


168438 - Vulnerability in tickets view.


169411 - Dulicate status change history for a single tech note.


169516 - Send buttons are truncated on Ticket-Notes.


169734 - Error saving tech note: java.lang.NullPointerException.


169527 - Send a note button emails full ticket instead of single note.


169734 - Error saving tech note: java.lang.NullPointerException.


175115 - User gets logged off after login.



For installation instructions and other Web Help Desk documentation, please see the following:


Documentation  -


Knowledge Base  -

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