SolarWinds is committed to great software AND great customer experiences
Over the last two years, we’ve invested aggressively in our Customer Success and Technical Support teams. We did this because we know that creating value for our customers creates value for SolarWinds as well. And we’re excited to share that this commitment has garnered deserved recognition for our team.
SolarWinds has earned the 2018 Bronze Stevie Award for our Customer Success and Support teams
To put this award in perspective, Stevie® Awards are like the Oscars for businesses in the areas of Customer Success, Sales, and Support. This year we faced fierce competition; the judges evaluated more than 2,200 nominations globally from organizations of all sizes and virtually every industry.
The judges cited SolarWinds’ staff recruitment, training, knowledge sharing, and mentoring practices—all of which contributed to significant improvements in customer satisfaction scores—as the critical factors in their selection.
Receiving the Stevie Award validates our team’s efforts and hard work. We recognize that we are still a work-in-progress, and that there is always room for improvement. Based on feedback from customers like you, we continue to invest in our efforts. This year we:
- Transitioned to a new case management system
- Added additional Support staff
- Upgraded our phone systems
- Enhanced our Success Center to provide you with even more rich technical content
- Expanded our SolarWinds Academy to include more training courses
- Revamped the SolarWinds Certified Professional® program
We want to thank you
Our mission goes beyond creating great software. It also supports what you, our customers, do with that software.
Thank you for helping us improve our team and our software. And, of course, we’re always here if you have questions or feedback.