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19 Posts authored by: jkuvlesk Employee

As you are pondering 2017 (for real, we are already here?), here are some activities to consider to help you become more successful using SolarWinds products. Bookmark these 7 habits in your favorites!

 

1. Wait, you don’t know the answer? ASK the THWACK community!

Join THWACK™, the SolarWinds Community of over 130,000 IT Pros!

  • Browse the content exchange:Looking for a specific OID, etc.? Save time and see what others’ have contributed before you create your own.
  • Start or contribute to a discussion: Want advice on how to create a specific report or create a unique view? Submit your question and get responses from the SolarWinds IT pro community.
  • Submit and vote on feature requests:Is there a feature you would love to see? Submit a feature request or vote on other feature requests to make your voice heard.

 

2. Get Access to the Customer Portal!

What is so great about your Customer Portal? You will have access to free, instructor-led training, you can view the status of support cases and gain knowledge and insight into what’s next with SolarWinds.  Don’t be left out when it’s time to upgrade, renew or add more licensing. See it all here at your fingertips.  Request your *Customer Portal Login if you don’t have access. If you are the Customer Portal Administrator, you can simply add your co-workers. Here are the instructions on how to set up a new user in the Customer Portal.

 

a) Start taking Free Training Now: No budget required for training offered by SolarWinds!  Use the Virtual Classrooms calendar view in your Customer Portal so you can see all the upcoming live classes that are offered. Can’t make it to live training? Check out the latest recorded on-demand videos.

b) Keep up to date on recent product releases:  Get the current feature releases for current product enhancements and updates at your fingertips, even easier.

c) Download FREE trials for products:Download FREE Trials of any SolarWinds products (we have over 30 to choose from) without having to fill out a form. NO FORM just PICK-CLICK- DOWNLOAD! Try other SolarWinds products to boost your productivity. If you do have questions or need assistance with your evaluation, contact customersales@solarwinds.com.

 

PRO TIP* - Link your Customer Portal account with your THWACK account to automatically earn 2000 THWACK points – Learn How  One of the benefits of linking your THWACK & Customer Portal accounts is you can get up to 2,000 THWACK points for every live customer training course attended.

 

3. Understand how to open a support case and get the right visibility

Please take a look at this article on how to check the status of your support case and increase visibility. We've also provided a video for you on how to use the Active Diagnostics feature of Orion Platform products.

 

4.   Learn how to prepare your system for a stress free upgrade

If you are under active maintenance, you can upgrade to the latest version free of charge. Take advantage of new features and performance improvements and upgrade to the latest version. Be sure that your current version of software is supported – we’ve announced end of life for some versions recently. Here are the top resources to help you successfully upgrade:

  • Back Up SolarWinds - Be sure you have a current back up of your Orion Platform database (you should be doing this already!)
  • Use Upgrade Resources:

a) Product Upgrade Advisor – The product upgrade advisor will help you establish steps for upgrading. If you need help upgrading to the latest releases of your SolarWinds software, contact support.

b) Upgrade Guides – Go to the Success Center homepage, simply choose your product, select the documentation tab and then select the “UPGRADE GUIDE”. Some guides also include step-by-step videos so you can follow along.

c) SolarWinds Lab – Upgrade Edition In this episode we cover the best way to plan and prepare for a SolarWinds upgrade, as well as provide hints on how to make your upgrade experience stress-free.

 

5. Customization – Take your monitoring to the next level!

  • Use Community-Contributed Reports & Templates. We know that creating custom reports and templates can be time-consuming. That's why SolarWinds created a Content Exchange on THWACK, where engineers like you can share the custom reports, network config templates and application templates they have built.
  • Learn how to customize your environment with free training and documentation in the Success Center. Check out these guides on how to create custom templates, use custom properties, create custom alerts, and how to create custom reports.
  • Join or create groups to collaborate with like-minded members. Here you can find and meet the THWACK MVP’s, SolarWinds employees, and Technology Partners that can help you find scripts, custom reports and even find an Alert Guru or two!

 

6. Share your Story – No ordinary campfire tales here!

SolarWinds prides itself on the amount of sharing of knowledge and feedback we are able to present on an ongoing basis. Customers are always looking for ways to find the best practices, latest tips & tricks that others are using. We offer multiple ways to interact with fellow customers. You can attend a local SWUG (SolarWinds User Group), read testimonials, write and read a product review or refer a colleague.

 

  • SWUG - Cost to attend SWUG is FREE & these are onsite, in-person events. Locations for these events are currently based on demand for a particular area.

You can request your area here. If you are interested, you can also sign up to apply to be host for a SWUG in your area. Apply Now!.

  • Write a product review - Your review needs to be original (no plagiarism allowed), based on your own personal experience. We would like to know why you like our product(s) and what particular features saved your bacon. If you have an anecdote or an interesting story, even better! Start your review – click here!

 

  • Referral Program - Join our referral program to tell your friends and colleagues why you love SolarWinds and how they can benefit too! When your friend signs up to learn more - you will both receive a FREE t-shirt! Check it out

 

7.  Keep IT fun and informative!

Learning IT best practices doesn’t have to be dull. Who doesn’t enjoy playing a game or finding a mission to gain insight and knowledge to get the job done. Check out the latest THWACK contest or mission, our customer’s favorite way to learn and earn THWACK points for exclusive Solarwinds SWAG! Or visit the Geek Speak™ blog to learn what's currently going on in the world of IT Management. Save these into your favorites so you can stay engaged and informed.

 

What is your favorite habit? Any others you would add? Please comment below. Best of 2017 to you!

We've spent a lot of time understanding challenges with the upgrade process. While we are working to improve the upgrade process in our products, we are also providing better guidance with our Upgrade Guides. Here are some links you should be aware of as you are planning your product upgrades.

 

 

As always, we love to receive feedback on our resources.

If you have one (or more) Orion platform products (NPM, SAM, NTA, NCM, SRM, etc.), you're likely to have an alerting question. Over the last year we've built a lot of resources around all things alerting. Please check out these resources and, as always, we love to get your feedback on how we can improve.

 

If you like to read.....

 

 

If you like to watch..........

 

 

Custom Properties makes monitoring more efficient:

 

If you like to read........

 

If you like to watch...........

Updated 9/18/17

 

Over the course of this year we've invested more in the training we offer our customers. Here is a summary of all the training courses and videos available. Please follow this post so you can become aware when new courses are offered.

 

SolarWinds Academy – Foundations Series Videos

Foundations Series Videos are short videos that show you how to complete a certain task. Available for the following products:

 

 

SolarWinds Academy – Professional Training Series     

The Professional Series Training courses are for customers under active maintenance. We offer live courses and recorded courses. All courses are accessed in the Customer Portal. Live courses are available for the following products. Click the links below to see course descriptions, schedule and how to sign up. You may also view what's available in the Virtual Classrooms calendar. If you don't have a Customer Portal ID, please view these instructions on getting one.

 

 

If you have a question after taking our training courses, we now offer Office Hours every Friday.

 

SolarWinds Academy - Expert Series

Expert Series courses are available to customers under active maintenance. All Expert Series courses are recorded and the replay is available in the Customer Portal on-demand.

 

Courses available on-demand include:

 

  • Orion Database Migration & Maintenance and Orion Web Performance
  • Orion Custom Report Creation
  • Creating a custom SLA report with SWQL
  • SNMP: A classic, powerful muscle car for the modern monitoring age
  • Set up Application Alerting & Troubleshoot SAM Templates
  • Create custom  application templates in SAM
  • How to comprehensively monitor Microsoft Exchange
  • Streamline your monitoring operation with custom properties
  • NCM Device Templates & Policy Reports

 

 

New Feature Product Training

Learn how to use the new features of NPM 12.2 and PerfStack on September 20-21st. Virtual Classrooms | SolarWinds Customer Portal

 

SolarWinds Lab

This monthly show, put on by our Head Geeks (THWACK team and amazing video team), includes live chat on THWACK. Sign up for the next Lab and also view past episodes on demand.

 

THWACKcamp

Last year’s THWACKcamp is focused on the theme, "Challenge Accepted" and ran September 14-15th. Click here to view session videos. Save the date for THWACKcamp 2017 on October 18-19.

 

On-site Training

SolarWinds does not offer onsite training, however, many SolarWinds partners offer this as a for-fee service. Please see this link for a list of partners who provide training and professional services on-site.

Hi everyone. We are working on a plan to create a Getting Started Guide for SRM customers (for reference, here is the getting started guide for SAM). We have an outline we would like to get your feedback on. If you've purchased/implemented SRM in the past 6 months, please send me a note - jennifer.kuvlesky@solarwinds.com. The interview should take around 30 minutes and we will get you 2000 THWACK points in return. Thanks!

jkuvlesk

New Live Course - NTA

Posted by jkuvlesk Employee Jul 18, 2016

We are pleased to introduce a new course for Log & Event Manager Customers. SolarWinds Log & Event Manager 101: This course covers LEM deployment, configuration, fundamental concepts, and use cases. This class will introduce users to SolarWinds' holistic approach of gathering information, correlating activities, managing security threats and providing regulatory compliance Sign up in the SolarWinds Customer Portal:https://customerportal.solarwinds.com/VirtualClassrooms/ Next Course Date/Time: THURSDAY, JUNE 2nd , 2016 10:00 AM - 2:00 PM CDT

1602_customer_solarwinds-success-center-thwack-banner_2.jpg

We live in an amazing time where we have knowledge of just about everything at our fingertips – it’s just a search away. This is the norm now, and one of the reasons why your #1 request has been to make it easier to find answers to your technical product questions.

 

Over the last year we’ve invested in processes and technology, as well as improving our technical content so that you can quickly find the answers to your product questions. Some of you have stumbled across this new capability already by doing a Google search.

 

With the new SolarWinds Success Center, now you have one stop for all official SolarWinds technical content. In the SolarWinds Success Center you will find:

 

 

 

So far the response to this additional channel for helping you has been extremely positive. The newly launched Success Center is v1.0, and we are updating the content EVERY DAY and we will be making improvements to the functionality over time. We’d love to hear your feedback and ideas for improvement. Please comment in this post or send a note to customersuccess@solarwinds.com.

Hi, we are looking into updating Customer Portal permissions, and we would like your input! Please fill out this survey by April 22nd and get 250 thwack points.

 

Survey closed.

 

Thanks!

We have a 2 hour course offered next week on March 31st from 11AM CT, hosted by Kong Yang, Head Geek and Wiliam Muhle, Support Application Engineer. This live course is limited to 200 people, but it will be recorded and available in the Customer Portal in early April.  Here is the course description:

 

Effectively and efficiently managing change in one’s IT environment is key to optimizing the performance and availability of any application. In this session, Kong Yang, Head Geek, will demonstrate best practices on using Server and Application Monitor to manage the dynamic change associated with continuous service integration and delivery. He will:


-Discuss in detail a framework to handle change management

-Demonstrate it in practice using SAM and the AppStack while optimizing a tiered application as it changes over time

Kong's co-host, William Muhle, Support Application Engineer,will highlight the SAM application monitor debug logs in relation to WMI and Performance Counter component monitors and how to utilize them o trouble shooting SAM. He'll demonstrate how to:
-Utilize logs to get the WMI query/Performance Counter information
-Utilize Wbemtest/PerfMon to validate the query/performance counter result gained from the debug logs

 

Date: 3/31 at 11AM Central Time

Sign up: https://customerportal.solarwinds.com/VirtualClassrooms/

 

At this same URL, will notice that the April Orion 101/102 and NPM 201/201 courses are also available for registration.

These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice.

 

Video NameLink
Installing Network Performance Monitorhttp://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT
Navigating the Web Consolehttp://embed.vidyard.com/share/1wFbQEEujrHSSoG3RHvXxC 
Managing Discovery Jobs and Performancehttp://embed.vidyard.com/share/DvVX4AcGQU1wuR498SbBaY
Adding Nodes Manuallyhttp://embed.vidyard.com/share/yE8suXsiG2fjdqmmhpLndu
Creating a new viewhttp://embed.vidyard.com/share/TjG79mED6253sovaq6cLdh
Adding and Customizing Resourceshttp://embed.vidyard.com/share/hfPc37T9DXtUokj2io3qXB
Adding Maps to a Viewhttp://embed.vidyard.com/share/BHSvjFq5ww6KdX6b2WRE8C
Adding View Limitationshttp://embed.vidyard.com/share/LcqtLxxAwg7ewbuRKwUYpi
Adding a New User Accounthttp://embed.vidyard.com/share/xyWYsAFnXW3hVdJHX46Enh
Account Permissions and Limitationshttp://embed.vidyard.com/share/kH259y1cLvkbZvTJCg8y35
Managing Existing Alertshttp://embed.vidyard.com/share/nVm1rcnNSEVsSAP5Ebv7WG
Adding a New Alerthttp://embed.vidyard.com/share/ewtJR6vBDwxNbRNsfq1hQY
Understanding Trigger Logic Conditionhttp://embed.vidyard.com/share/SekKNJZDooa3x7ccDXBtpn
Configuring Advanced Alert Optionshttp://embed.vidyard.com/share/XTcZ9uazS6i2hVWQGWkNnE
Understanding Reset Logic Conditionhttp://embed.vidyard.com/share/SutfazBKGRPvgCQUZFeqJj
Alert Scheduleshttp://embed.vidyard.com/share/HDxByuGJpdFjD1H69vFmJ9
Introduction to Object Discoveryhttp://embed.vidyard.com/share/KxZAKiNmx9EQG8gebST5xJ
Running a Network Discoveryhttp://embed.vidyard.com/share/ct6xf6Uk6n2A42NijxeGwL
Scheduled Discovery Resultshttp://embed.vidyard.com/share/ebvARFx3CH58oN72mwzS3o
Creating and Modifying Menu Barshttp://embed.vidyard.com/share/nbbHk1tg8XWrSAFF61uWqq
Creating a NOC Viewhttp://embed.vidyard.com/share/p6Uf5wt3eWVWf91cYYu7RS

These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice.

  

Video NameLink
Installing Network Performance Monitor http://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT
Navigating the Web Consolehttp://embed.vidyard.com/share/1wFbQEEujrHSSoG3RHvXxC 
Managing Discovery Jobs and Performancehttp://embed.vidyard.com/share/DvVX4AcGQU1wuR498SbBaY
Adding Nodes Manuallyhttp://embed.vidyard.com/share/yE8suXsiG2fjdqmmhpLndu
Creating a new viewhttp://embed.vidyard.com/share/TjG79mED6253sovaq6cLdh
Adding and Customizing Resourceshttp://embed.vidyard.com/share/hfPc37T9DXtUokj2io3qXB
Adding Maps to a Viewhttp://embed.vidyard.com/share/BHSvjFq5ww6KdX6b2WRE8C
Adding View Limitationshttp://embed.vidyard.com/share/LcqtLxxAwg7ewbuRKwUYpi
Adding a New User Accounthttp://embed.vidyard.com/share/xyWYsAFnXW3hVdJHX46Enh
Account Permissions and Limitationshttp://embed.vidyard.com/share/kH259y1cLvkbZvTJCg8y35
Managing Existing Alertshttp://embed.vidyard.com/share/nVm1rcnNSEVsSAP5Ebv7WG
Adding a New Alerthttp://embed.vidyard.com/share/ewtJR6vBDwxNbRNsfq1hQY
Understanding Trigger Logic Conditionhttp://embed.vidyard.com/share/SekKNJZDooa3x7ccDXBtpn
Configuring Advanced Alert Optionshttp://embed.vidyard.com/share/XTcZ9uazS6i2hVWQGWkNnE
Understanding Reset Logic Conditionhttp://embed.vidyard.com/share/SutfazBKGRPvgCQUZFeqJj
Alert Scheduleshttp://embed.vidyard.com/share/HDxByuGJpdFjD1H69vFmJ9
Introduction to Object Discoveryhttp://embed.vidyard.com/share/KxZAKiNmx9EQG8gebST5xJ
Running a Network Discoveryhttp://embed.vidyard.com/share/ct6xf6Uk6n2A42NijxeGwL
Scheduled Discovery Resultshttp://embed.vidyard.com/share/ebvARFx3CH58oN72mwzS3o
Creating and Modifying Menu Barshttp://embed.vidyard.com/share/nbbHk1tg8XWrSAFF61uWqq
Creating a NOC Viewhttp://embed.vidyard.com/share/p6Uf5wt3eWVWf91cYYu7RS

These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice.

 

Video NameLink
Installing Network Performance Monitorhttp://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT
Navigating the Web Consolehttp://embed.vidyard.com/share/1wFbQEEujrHSSoG3RHvXxC 
Managing Discovery Jobs and Performancehttp://embed.vidyard.com/share/DvVX4AcGQU1wuR498SbBaY
Adding Nodes Manuallyhttp://embed.vidyard.com/share/yE8suXsiG2fjdqmmhpLndu
Creating a new viewhttp://embed.vidyard.com/share/TjG79mED6253sovaq6cLdh
Adding and Customizing Resourceshttp://embed.vidyard.com/share/hfPc37T9DXtUokj2io3qXB
Adding Maps to a Viewhttp://embed.vidyard.com/share/BHSvjFq5ww6KdX6b2WRE8C
Adding View Limitationshttp://embed.vidyard.com/share/LcqtLxxAwg7ewbuRKwUYpi
Adding a New User Accounthttp://embed.vidyard.com/share/xyWYsAFnXW3hVdJHX46Enh
Account Permissions and Limitationshttp://embed.vidyard.com/share/kH259y1cLvkbZvTJCg8y35
Managing Existing Alertshttp://embed.vidyard.com/share/nVm1rcnNSEVsSAP5Ebv7WG
Adding a New Alerthttp://embed.vidyard.com/share/ewtJR6vBDwxNbRNsfq1hQY
Understanding Trigger Logic Conditionhttp://embed.vidyard.com/share/SekKNJZDooa3x7ccDXBtpn
Configuring Advanced Alert Optionshttp://embed.vidyard.com/share/XTcZ9uazS6i2hVWQGWkNnE
Understanding Reset Logic Conditionhttp://embed.vidyard.com/share/SutfazBKGRPvgCQUZFeqJj
Alert Scheduleshttp://embed.vidyard.com/share/HDxByuGJpdFjD1H69vFmJ9
Introduction to Object Discoveryhttp://embed.vidyard.com/share/KxZAKiNmx9EQG8gebST5xJ
Running a Network Discoveryhttp://embed.vidyard.com/share/ct6xf6Uk6n2A42NijxeGwL
Scheduled Discovery Resultshttp://embed.vidyard.com/share/ebvARFx3CH58oN72mwzS3o
Creating and Modifying Menu Barshttp://embed.vidyard.com/share/nbbHk1tg8XWrSAFF61uWqq
Creating a NOC Viewhttp://embed.vidyard.com/share/p6Uf5wt3eWVWf91cYYu7RS

These videos apply to Orion Platform v2015, including NPM 11.5 and SAM 6.2.3.When playing the video, click the CC button on the bottom right of the video screen, and select your language of choice.

 

Video NameLink
Installing Network Performance Monitor http://embed.vidyard.com/share/XmeNs9uUgCnG9up8F8jcwT
Navigating the Web Consolehttp://embed.vidyard.com/share/1wFbQEEujrHSSoG3RHvXxC 
Managing Discovery Jobs and Performancehttp://embed.vidyard.com/share/DvVX4AcGQU1wuR498SbBaY
Adding Nodes Manuallyhttp://embed.vidyard.com/share/yE8suXsiG2fjdqmmhpLndu
Creating a new viewhttp://embed.vidyard.com/share/TjG79mED6253sovaq6cLdh
Adding and Customizing Resourceshttp://embed.vidyard.com/share/hfPc37T9DXtUokj2io3qXB
Adding Maps to a Viewhttp://embed.vidyard.com/share/BHSvjFq5ww6KdX6b2WRE8C
Adding View Limitationshttp://embed.vidyard.com/share/LcqtLxxAwg7ewbuRKwUYpi
Adding a New User Accounthttp://embed.vidyard.com/share/xyWYsAFnXW3hVdJHX46Enh
Account Permissions and Limitationshttp://embed.vidyard.com/share/kH259y1cLvkbZvTJCg8y35
Managing Existing Alertshttp://embed.vidyard.com/share/nVm1rcnNSEVsSAP5Ebv7WG
Adding a New Alerthttp://embed.vidyard.com/share/ewtJR6vBDwxNbRNsfq1hQY
Understanding Trigger Logic Conditionhttp://embed.vidyard.com/share/SekKNJZDooa3x7ccDXBtpn
Configuring Advanced Alert Optionshttp://embed.vidyard.com/share/XTcZ9uazS6i2hVWQGWkNnE
Understanding Reset Logic Conditionhttp://embed.vidyard.com/share/SutfazBKGRPvgCQUZFeqJj
Alert Scheduleshttp://embed.vidyard.com/share/HDxByuGJpdFjD1H69vFmJ9
Introduction to Object Discoveryhttp://embed.vidyard.com/share/KxZAKiNmx9EQG8gebST5xJ
Running a Network Discoveryhttp://embed.vidyard.com/share/ct6xf6Uk6n2A42NijxeGwL
Scheduled Discovery Resultshttp://embed.vidyard.com/share/ebvARFx3CH58oN72mwzS3o
Creating and Modifying Menu Barshttp://embed.vidyard.com/share/nbbHk1tg8XWrSAFF61uWqq
Creating a NOC Viewhttp://embed.vidyard.com/share/p6Uf5wt3eWVWf91cYYu7RS

 

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