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Announcements

161 Posts authored by: DanielleH Administrator

Service Maintenance Notification

Summary: THWACK is migrating platforms from Jive to Khoros (Lithium) on February 20, 2020.

Severity: Intermediate

 

Description: We will be migrating community platforms from our existing, hosted environment on Jive to our new SaaS provider, Khoros (Lithium). Our estimated maintenance window is 16 hours.

 

Service(s) and Users Impacted: thwack.solarwinds.com will be unavailable until all systems are verified back up and running.


Start Time:
Thursday, February 20, 2020, 12:00:00 AM CT

 

End Time:  Thursday, February 20, 2020, 4:00:00 PM CT

 

Maintenance Manager: Danielle Gaitan; mailto:danielle.gaitan@solarwinds.com

 

 

 

As mentioned in my post last month, the time has come for THWACK’s platform migration. On Thursday, February 20, 2020, thwack.solarwinds.com will be unavailable for approximately 16 hours. At midnight, the site will be taken into maintenance mode and will not be accessible until all critical systems are verified back up and running. Why are we migrating? Read more HERE.

 

There will be a few items that may not be fully functional when we are live again. Here is a reminder of what you need to be aware of.

 

  • LOGGING IN – You will need to reset your password when you attempt to login for the first time. Passwords will not be carried over.
  • SAVE YOUR DRAFTED CONTENT – All content published before 12:00am CT on February 20, 2020 will be migrated. Drafted/unpublished content will not be migrated – save your work!
  • POINT BALANCES – As promised, your lifetime and current balance points will be carried over to the new platform. The script to migrate your point balances is estimated to take a minimum of 18 hours and will likely commence after the site is live again. If you do not see your full point balances when you first log in, don’t fret! Please give us until Monday, February 24 when another status update will be issued to the community.
  • LEVEL/RANKING/LEADERBOARDS – Good news! The team pushed hard on this one and we’ve confirmed that while your level and your position on the leaderboard will change, not everyone will start from scratch as I originally detailed. However, it remains true that the data is not apples to apples, so you should expect changes. There are 3 ways to “rank up” on the new platform. yumdarling will outline this in more detail in the coming days.
    • LEVEL – This is the number that appears next to your avatar. Today, your level is determined by the number of points you have. On the new platform, your level is determined by an accumulation of activities on the forum boards. Your activities are being ported over with your profile, but it is likely your level will change based on the new level perimeters.
    • LEADERBOARD RANK – Today, your position on the leaderboard is also determined by the number of points you have. On the new platform, your leaderboard position is determined by the number of “kudos” or likes your content has earned. As such, your kudos are being ported over to the new platform, but you should expect your position on the leaderboard should to change from where you’re at today.
    • POINTS – Finally, THWACK points. You will continue to earn points on the new platform, but your point balance no longer determined your position on the leaderboard nor your level. The store (and some new items!) will be available on the new platform for which you can purchase with your points.

 

And with that… see you all on the other side!

First, it's so good to be writing to the community again. I've been hibernating working on fun necessary projects. But before I share what's coming, I have a question: how many of you knew THWACK was born more than 16, almost 17 years ago? I've been at SolarWinds for 8-plus years solely working on the community and our user group program and I have to say, it's been a thrilling, inspiring, and eye-opening experience to witness what THWACK has become today.

 

But with age come changes. The external community vendor arena has grown sparse due to shifts in how businesses are engaging with customers, and few have been successful in building a community program to do what all of you have built here on THWACK. That said, here’s how we arrived where we are now:

 

  • July 2017, Jive (our current platform) sells to Aurea.
  • September 2017, Aurea breaks up the business and sells Jive-X (Jive external) to Lithium.
  • Following this, we went through a lengthy RFP process and ultimately signed with Khoros (aka Lithium), who hosts external communities for Cisco, HP, Microsoft, Spotify, and more.
  • December 2018 it was announced Lithium will EOL Jive-X at the end of 2020.

 

TL;DR we’re migrating platforms! We saw this coming and work has been underway to bring things to parity between the platforms.

 

GOING FROM HOSTED TO SaaS

 

Because I know this audience understands these annoying yet necessary circumstances, I'm going to geek out with you a bit.

 

Our current environment (Jive) is hosted. We were told for years we'd never be able to move to the cloud due to the number of customizations we house. Thankfully, our forever and always partner, sonofagum, came through with a plan.

 

All our customizations (the THWACK Store, Monthly Missions, SolarWinds Lab live chat, etc.) were previously written in Java and ran in-process in Jive, taking advantage of a rich set of available services and libraries. The new platform mandated all our non-trivial customizations run out-of-process and be hosted externally. This presented us with a lot of challenges: from authentication, to platform differences and migration incompatibilities, to scalability, to having to rewrite dependencies from scratch without the benefit of source code, all while learning the ins and outs of the new platform. Needless to say, we’ve been busy over here!

 

EVERYTHING has been rewritten in C# (.NetCore 3.0 on Linux) and Angular or Vue and now runs in AWS. There’s still a lot of work to do and everything may not be perfect on day one, but we’re committed to keeping THWACK the best user community on the interwebs.

 

WHEN?

 

The official migration date is February 20, 2020. That's right, 02.20.2020 or 20.02.2020 for most of the world. I don't know how that worked out, but I'm calling it next-gen binary. We'll have more updates in the weeks coming, but below is what you can expect.

 

 

WHAT’S CHANGING?

 

  • Khoros is a mobile-first platform, which is great for you and really, really painful for us. We’ve had to rethink our entire webpage structure—headers, navigation, body content, widgets, footers, etc. But it’s really helped us clean up some of the website real estate and we’ll be curious to see if mobile usage picks up. Currently <1% of you visit the website on devices smaller than an iPad or similar.

 

  • Forums are now called categories and each category houses multiple boards underneath it. Confused yet? Don’t read too much into the semantics, but I wanted to bring this up and share an example to help understand what this change means.
    • Current THWACK: Network Performance Monitor is a forum housing multiple types of content – discussions, documents, feature requests, etc.
    • Future THWACK: Network Performance Monitor is now a category and has three main boards underneath it (hierarchically speaking).
      • Network Performance Monitor – shows all content contained in the sub-boards but content cannot be posted here.
        • Network Performance Monitor Discussions – houses all NPM discussions.
        • Network Performance Monitor Documents – houses all NPM documents.
        • Network Performance Monitor Feature Requests – houses all NPM feature requests.
      • This means you’ll need to either follow the NPM category page or all the sub-boards depending on your preferences. Not a big deal, but something to note.

 

  • Polls and events are no more. I know what you’re thinking. Trust me, I grilled Khoros hard on this. Not too much to say here other than we’ll have backups of this content, but it won’t appear on the new platform. We may revisit later to assess what can be done.

 

  • Remember when I mentioned we’d never be able to move to the cloud due to the number of customizations we have? This is where things get real. Our entire gamification strategy is unique to SolarWinds. We invented something even experts in the industry have never seen done at the level we’ve taken it to, and successfully I might add. The Khoros gamification strategy is fundamentally different than what we’ve developed. Their ranking system is based purely on community activity and engagement whereas our current ranking system is determined by your point accumulation. Sure, we’re logging community activity and engagement, but it’s not apples to apples.
    • Before you start penning hate letters, your points are being carried over and the store will live on. I won’t go into detail as to how we made this happen, but we did. Going forward, you’ll continue to earn points, but there will be more defined ways upon which you can earn them. More to come on this later.
    • However, everyone’s level will start at 1 (Ready Player One anyone?). There’s simply no way to port the way your current level is determined to match how your level will be determined moving forward. The data is too different. It's like trying to direct connect a 300baud modem to an MPLS line. It's like trying to port your TRS80 Basic program to the cloud as a microservice. It's like trying to convert your "database" that was lovingly crafted from macros in Lotus 1-2-3 to SQL 2016. It's like trying to make Battlestar Galactica jokes to a bunch of overly-earnest LOTR fans. It's like... well, it's like trying to port a gamification system built from custom scripts and calculations into a completely different platform.

 

  • Oh, and you’ll need to reset your password the first time you log in on the new platform because security or something important like that.

 

ACTIONS YOU NEED TO TAKE

 

Prior to our migration date, February 20, 2020, you will need to take note on the following items:

 

  • You will need to take inventory of the places and people you follow as well as your bookmarks. These cannot be migrated with your profile details.
    • Steps to find the places you follow: navigate to your profile > click on “More” > click on “Places.”
    • Steps to find the people you follow is the same as above except you’ll choose “Connections”: navigate to your profile > click on “More” > click on “Connections.”
    • Steps to find your bookmarkers is the same as above except you’ll choose “Bookmarks”: navigate to your profile > click on “More” > click on “Bookmarks.”

 

  • You will need to save a local copy of any content currently in draft mode.
    • If you have any drafted content that won’t be published before February 20, save it off THWACK! Drafts cannot be migrated.

 

Once the migration is complete, we’ll publish instructions on how to get the items above set up on the new platform. I would recommend to follow the following people to ensure you get the latest or if you need to shoot us any questions: yumdarling, KMSigma, sonofagum, and me DanielleH.

 

I’m exhausted. The team is exhausted. Did we want to spend the last 12 months working on this (while continuing our regular jobs I might add)? Absolutely not, but this is technology and it’s a constant game of keeping up. Writing all of this on paper knowing I’ve purposely left out 90% of what we've done makes me so proud to call these folks my team. I hear this audience knows a thing or two about migrations... I’m hoping you’ll bear with us through this transition and understand not everything will be perfect, but rest assured we'll be working around the clock to make it right. The backbone of this community—you—is all we need.

 

Oh—and #darktheme is coming.

Do you monitor the experience your users receive in the applications they access over the network?  If you don't today, would you be interested in doing that in the future?  Do your users frequently complain of performance problems with teleconference tools like Webex and Zoom or SaaS websites?

 

If you answered yes to any of these questions, we'd like to talk to you! We have a tool we're working on in the lab to help you out, and we want your input.

 

If you're interested, please fill out this surveyThe first 100 to complete the survey by Friday, November 8th will receive 1,000 THWACK points.

 

Happy monitoring.

While you’re at Microsoft Ignite, come visit us at booth 935 and learn how SolarWinds is making it easier to manage your systems and applications.

 

See how SolarWinds continues to improve our best-in-class Microsoft management solutions running on-premises in IaaS environments or how the Orion Platform suite of products now can be deployed in Microsoft Azure through the Azure Marketplace. From managing and monitoring your applications and servers to optimizing your virtual and storage infrastructure, SolarWinds has you covered.

 

COME LEARN ABOUT:

 

Fundamental control of Azure: Setting up and auditing access controls for Azure subscriptions can be extremely challenging. See how we can help set the correct levels of access to your Azure-hosted applications and data.

 

Prepare to migrate to Azure: Overprovisioned resources will consume more compute and storage resources than they need. See how you can prepare and rightsize workloads before migrating them.

 

Monitor Azure workloads: Azure provides component-level monitors, but you have to drill down in the Azure portal to view them. See how you can have a single pane of glass to view all Azure metrics.

 

Hybrid IT operations management: With SolarWinds products now available on the Azure Marketplace, deploying products and monitoring workloads regardless of where they reside has never been easier. 

 

 

Happy Little Clouds: Application Migrations Done Right
Thomas LaRock, Head Geek

Customer Appreciation Event

SWUG @ MS Ignite

Date: Wednesday, November 6

 

Time: 1:15 – 1:35 p.m. ET

 

Location: Theater D

 

Location: Topgolf, Signature Room, 2nd Floor

 

Date: Tuesday, November 5

 

Time: 6:00 – 9:00 p.m. ET

 

IMPORTANT! This event is invitation only. Please come visit the SolarWinds booth 935 to grab your wristband. This will get you access to the entire event, including private golfing bays, open bar and food service, raffle prizes, and more!

 

I am pleased to share that the THWACK store is back in business! We greatly appreciate your patience while we worked through a huge vendor transition over the past two months. We are working closely with folks who ordered items near the store close date to ensure that your items are sent out ASAP. If you placed an order and have yet to receive it, please email your order # to thwackstore@solarwinds.com.

 

You should notice little to no changes on your end with regard to the ordering process. However, you should see improved order accuracy, timelier updates on order status, and FREE BUTTONS* with every order! *All orders placed after August 30, 2019 will ship with fresh-off-the-press buttons (the buttons are not yet off the presses, but will be making their way to you soon).

 

We are working on bringing in a few new items to the store and would like your input: Which store item should we add next?

 

Happy shopping!

On the heels of the SolarWinds Service Desk announcement, we thought it was only appropriate to formally introduce a new member to the THWACK® team who is joining us from the recent Samanage acquisition: yumdarling!

 

Yum’s new role is focused primarily on Community Management of both the THWACK and ITSM communities. If you haven’t already, you’ll start seeing her name pop up all over the boards, but until then, here’s some getting-to-know-you facts about her.

 

I can’t say I’ve ever come across the name Yum before. Is there a story behind it?

 

Yes! My name means "beach" in Hebrew. I was born in Israel. When my parents moved us abroad (the first time), they had to decide how to spell my name in English. The options were Yum and Yam. Yam would have made more sense to Hebrew speakers, but thank goodness my parents both knew a little bit about English and knew that Yum would be closer to the correct sound. (Yam... could you imagine?). The name Darling... well, I married into that one.

 

How did you get into community management?

 

Well... I was always the "forum mom" even before I knew what community management was. I went to college for something completely different (ask me about bioarchaeology and forensic anthropology). I got a job out of college doing marketing for a small IT MSP, and then found out that people are actually doing community management for work! My whole life changed in an instant (or, like a year-ish) where I was in charge of a small community of IT business owners. The rest is history (or it will be one day, when I'm famous).

 

Can you tell us a little bit about why you love your job as a community manager?

 

The best thing about life is connection. The best thing about working is making a difference in someone else's day. Community lets me do both! I can meet and talk to a bunch of people and make a difference in their day (hopefully an awesome difference).

 

I’ve heard you speak in several tongues. How many languages do you know and actively practice?

 

I love languages! Hebrew, English, Spanish, Portuguese, and Arabic are my best languages. I'm actively learning Chinese, Japanese, and ASL. I've got a couple more that I can have get by with if I have to (and understand what people are saying if they feel the need to talk about me) and I've attempted to learn French. Maybe I'll go back to it one day, who knows?

 

What are you most excited about joining and supporting the THWACK community?

 

I have to pick one thing?! I love how active this community is. There is so much going on at all times and so many people to chat with... I can't wait!

 

What are some hobbies you enjoy?

 

Oh man, so many. I love reading and writing, driving down long winding roads, cooking and baking for my friends, and watching movies with my family. (In the last week, my 2.5-year-old son and I have watched “Frozen” approximately 12 times.)

 

Speaking of reading – what are you reading now?

 

Overdeliver by Brian Kurtz, and I’m rereading the fourth Harry Potter book (Goblet of Fire) on the side.

 

Are you a dog, cat, or neither person?

 

Both! I have a dog and four cats at home and I used to run an animal rescue.

 

Life highlight from the past 30 days?

 

Other than "became THWACK's community manager?" I fed a giraffe and watched it eat my mom's glasses.

 

Have a question for Yum? Or just want to shed light on this “little” community thing we’ve been doing on THWACK to get her up to speed? Comment below!

 

THWACKnation - Are any of you monitoring Windows workloads in AWS? Or even just the OS? Please comment below, we have a team that would like to speak with you!

Upon glancing around the world, everything appears tranquil and peaceful. Data packets are moving quietly behind the scenes and all is well, from the hardware to the presentation. A calm permeates your landscape.

 

However, there are anomalies, seen just past the corner of your eye. A few artifacts appear on a video call. There’s a subtle shift in audio during a conversation. A hiccough in a data transfer happened one moment and was gone the next. None of these are immediate cause for alarm… or are they? The surface might appear serene, but what insights lie under the façade? Begin our mission to uncover the insights within your NetWorld.



JUNE MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

June 10, 2019: Miposaur Robot Dino

 

June 17,  2019: Heimvision Smart Alarm Clock

 

June 24, 2019: Sphero BOLT App-Enabled Robot

 

July 1, 2019: Honeywell Home Thermostat

 

Grand Prize:

July 1, 2019: Yale Assure Key Free Touchscreen Deadbolt and Amazon Cloud Cam



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on June 3, 2019. Once a question has opened, it will remain open until June 30, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Vector ® Robot by Anki

The shortcut is simple and you have two choices:


Shortcut #1:
1. Upgrade to 2019.2, or download NPM or NCM

2. Take a screenshot of Network Insight™ for Palo Alto in your environment (Node details or site-to-site in NPM, Policy details in NCM)

3. Submit screenshot

Shortcut #2:

Don’t have a Palo Alto firewall? Take the alternate route.

1. Upgrade to 2019.2, or download NPM or NCM

Navigate to My Dashboards -> Home -> Orion Maps

2. Take a screenshot of a map you created or edited yourself!

3. Submit screenshot

WEEKLY PRIZESMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYWINNERS
Week 1: Complete questions 1-5 by June 9, 2019 to be entered to win: Miposaur Robot Dino
Week 2: Complete questions 6-10 by June 16, 2019 to be entered to win: Heimvision Smart Alarm Clock
Week 3: Complete questions 11-15 by June 23, 2019 to be entered to win: Sphero BOLT App-Enabled Robot
Week 4: Complete questions 16-20 by June 30, 2019 to be entered to win: Honeywell Home Thermostat

Correctly answer all 20 questions by June 30, 2019 and get entered to win the Grand Prize! Yale Assure Key Free Touchscreen Deadbolt and Amazon Cloud Cam



June Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

 

June Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

 

 

You've got everything locked down tight. Your servers are patched, your infrastructure is healthy, your users are happy, even your printers are full of paper. Everything’s as it should be.

 

Then, something changed. You don't know where, and you don't know what, you just know something’s wrong. Something new, something different, something unexpected has befallen your quiet life. It’s time to alter your outlook. You need to transform the way you defend your environment and yourself.



MAY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on May 6, 2019. Once a question has opened, it will remain open until June 2, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between May 6, 2019 and June 2, 2019 to earn an additional 1,000 THWACK® points & enter to win an iPad!

 

 

IT infrastructure event logs can generate hundreds (if not thousands) of instances per second, making it difficult for even the most sophisticated search algorithms to keep pace. Your security posture is only as effective as your ability to search for words or phrases that may indicate suspicious or malicious activity. SolarWinds® Log & Event Manager is a tool designed to help IT and security professionals visualize cyberactivity search results that could be useful in identifying potential threats to on-premises IT infrastructure. Visualizing your search results can help make sense of log data and reduce your exposure to attacks and suspicious activity. Show us how frequently words appear in your log data using the Word Cloud in nDepth!


SHORTCUT STEPS:

  1. Download a free trial of Log & Event Manager
  2. Navigate to Explore -> nDepth
    1. NOTE: The Ops Center may not be your default view when you log into the tool. If this is the case, select the LEM Console link in the upper right-hand corner of your view, and then proceed to step #3
  3. Select the Word Cloud icon from the ribbon below the main window
  4. Take a screenshot of the Word Cloud that is displayed.
  5. Submit screenshot HERE
WEEKLY PRIZESMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYWINNERS
Week 1: Complete questions 1-5 by May 12, 2019 to be entered to win: Transformers 5 Movie Blu-Ray Collection
Week 2: Complete questions 6-10 by May 19, 2019 to be entered to win: Holy Stone HS170 Predator Mini RC Helicopter Drone
Week 3: Complete questions 11-15 by May 26, 2019 to be entered to win: Transformers: The Complete Series
Week 4: Complete questions 16-20 by June 2, 2019 to be entered to win: JBL Flip 4 Bluetooth Portable Stereo Speaker

Correctly answer all 20 questions by June 2, 2019 and get entered to win the Grand Prize! Lenovo Chromebook 2-in-1 Convertible Laptop



May Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

May Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Earth Day is right around the corner—on April 22, people from all around the world will come together to demonstrate support for environmental protection. From global cleanups and reforestation, to local recycling programs, environmental protection is a cause everyone can support!

 

As tech pros, you know all too well that Earth isn’t the only environment that needs to be protected. Every aspect of your distributed, cloudy, complex IT environments requires protection from the threats that keep you (and your fellow techies) up at night. Security threats lurk beneath the surface and cybercriminals keep finding new ways to compromise the tech environments you hold so dear. Protecting these environments is truly something to be celebrated.

 

Last year, you shared your favorite tips and tricks for minimizing your data center footprint, and this year we want to know how you defend your environment against threats. In honor of Earth Day, let us know how you “protect” your IT environment (below!).

You unfurl the map – acquired at great personal cost – and determine the next step on your quest. There are pitfalls to avoid, traps to disable, and secrets to unearth. Behind each door lies another piece of evidence, another trace in the dust of a previous passage, and a hunch on where to go next.

 

Within the crypt is an artifact more valuable than any other MacGuffin. Do whatever’s necessary to acquire the “Hidden Key to Lost Performance” and make sure it’s placed in a museum.



APRIL MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
April 8, 2019: Waterproof Bluetooth Speaker

April 15,  2019: Leather Laptop Backpack

April 22, 2019: Portable Charger

April 29, 2019: FitBit Versa

Grand Prize:
April 29, 2019: GoPro Hero 7



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on April 1, 2019. Once a question has opened, it will remain open until April 28, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between April 1, 2019 and April 28, 2019 to earn an additional 1,000 THWACK® points & enter to win a Cubii Jr: Desk Elliptical!


Shortcut 1:

  1. Download a free trial of Database Performance Analyzer
  2. Take a screenshot of the Anomaly Detection Graph
  3. NOTE: It will take 3 days the Anomaly Detection Graph to populate after install
  4. Submit screenshot HERE

 

Shortcut 2:

  1. Download the SQL Plan Warnings free tool
  2. Take a screenshot of the Plan Warnings
  3. Submit screenshot HERE
WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by April 7, 2019 to be entered to win: Waterproof Bluetooth Speaker
Week 2: Complete questions 6-10 by April 14, 2019 to be entered to win: Leather Laptop Backpack
Week 3: Complete questions 11-15 by April 21, 2019 to be entered to win: Portable Charger
Week 4: Complete questions 16-20 by April 28, 2019 to be entered to win: FitBit Versa

Correctly answer all 20 questions by April 28, 2019 and get entered to win the Grand Prize! GoPro Hero 7



April Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

April Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Variety might be the spice of life, but for us in IT, understanding and finding a sweet new solution to a problem is the real treat. Vanilla and chocolate are so boring. Let’s introduce you to a brand-new flavor that may turn out to be your favorite.

 

Your end users work everywhere these days: in the office, on the road, at their homes, in ice cream shops. It’s time you join in and discover “A Sweet New Flavor of Remote Support”, Dameware Remote Everywhere.



MARCH MINI MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
April 1, 2019: Instand Pot

April 8,  2019: Atlas Coffee 6-month subscription

Grand Prize:
April 8, 2019: Cuisinart Air Fryer



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on March 25, 2019. Once a question has opened, it will remain open until April 7, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between March 25, 2019 and April 7, 2019 to earn an additional 1,000 THWACK® points & enter to win a Blue Apron Signature for Four meal plan!


The shortcut is simple:

  1. Download a free trial of Dameware Remote Everywhere (DRE)
  2. Take a screenshot of the first workstation in the list after you've installed an agent to the remote computer
  3. Submit screenshot HERE
WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by March 31, 2019 to be entered to win: Instand Pot
Week 2: Complete questions 6-10 by April 7, 2019 to be entered to win: Atlas Coffee 6-month subscription

Correctly answer all 10 questions by April 7, 2019 and get entered to win the Grand Prize! Cuisinart Air Fryer



March Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

March Mini Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

  • Do you go to sleep at night worrying about whether your application is measuring up to expectations? 
  • Are you reviewing response time metrics or visitor counts with your morning coffee?
  • Are you the first person everyone calls when an application is slow or down?

 

We want to hear from you!  Help us understand how you manage application performance, security, and resiliency.  Complete our 2 minute survey before March 31, 2019 to earn 2,000 THWACK points and help us create tools just for you.

 

TAKE SURVEY NOW

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