We are excited to announce that once again, SolarWinds® Log & Event Manager™ is being considered for a Gartner Peer Insights Annual Customers’ Choice Award! Gartner will recognize 7 software vendors who have more than 50 total reviews in the last 12 months with an average review rating higher than 4.2 stars.
We need your help!
If you’re a user of Log & Event Manager now and or in the past, and would like to help us win, please consider writing a review today - it won’t take more than 2 minutes! The deadline is quickly approaching so reviews must be submitted by February 28, 2019.
The process is simple. Here’s what we need you to do:
That’s it! As a thank you, we will deposit 750 THWACK points into your account.
Thank you for being a LEM customer!
The Log & Event Manager Team
We’re trying to understand what's important to you in terms of cloud monitoring, especially around the network side of your cloud instances.
This survey should take about five to ten minutes to finish. You’ll get 250 thwack points for the taking the survey. The points will be added to your account once the survey has ended.
We are looking for some expert feedback from IT professionals responsible for storage in their organization. This feedback can help us develop functionality that’s important to you. Some things we’d like to hear about are:
Click here to launch the storage survey. Completed surveys qualify you for a chance to win one of our $20 gift cards from Amazon®!
Share your most interesting IT struggles, pet peeves, day-to-day annoyances, exasperations, troubleshooting tribulations, or any other work-related stuff you’d rather not carry into the New Year, and we’ll joyfully toss the best ones into our festive, flickering holiday hearth of happiness.
Suggestions will be accepted through December 10th.
Check back on December 17th to watch our heart-warming holiday video—certain to set your IT spirit aglow.
Complete either of the mission shortcuts to earn an additional 1,000 THWACK® points & enter to win a Microsoft XBOX One S 500 GB! (Up to 2 Entries)
Correctly answer all 10 questions by November 18, 2018 and get entered to win the Grand Prize! Echo Spot
The beginning of October means it’s time to start stocking up on candy, carving pumpkins, and picking out the perfect Halloween costume. But it’s also a time to scare yourself silly with cheesy Halloween movies and, of course, stories of times when chaos reigned in your data center.
The end user’s ghost haunts us all with innocent mistakes this Hallow’s Eve. From security oversights, to trying to troubleshoot their own issues, to accidentally breaking equipment through an unfortunate potion of liquids and electricity, IT pros have seen it all. With the spookiest day of the year approaching, it’s the perfect time to reflect on the scary stories you’ve experienced (or may have yet to experience!) – and we want to hear them!
Help us celebrate Halloween this year by submitting your real-life scary stories or nightmarish fears about end users by Wednesday, October 17 and in exchange, we’ll give you 250 THWACK points.
A fountain of database enlightenment awaits you, but will you embark on this mission to find it?
As lore would have it, a DBA’s treasure of performance intelligence was said to exist in the data center, yet was never found. But now, thanks to intriguing database discovery, the tables are turned and its riches are now within your reach. Grab your trusty mug and prepare to cast off from your current environment in search of enlightened database performance and desirable loot (aka cool prizes).
Sources tell you that Database Performance Analyzer (DPA) 12.0 has the map you’re seeking. Start exploring with Query Performance Analyzer and you’ll find that continual monitoring for inefficient query data access can take the heavy lifting off your shoulders. Database Performance Analyzer can also help you find the queries causing the database engine (and your systems) to work really hard for very little return. Look for Table Tuning Advisors along the way. Discover how you can aggregate the workload from those queries at the table level, supplying the necessary information to help make better proactive tuning and optimization decisions.
Go forth and navigate perilous low ROI queries, missing indexes, and table workloads to dig into a wealth of correlation and analysis. “X” marks the spot for optimizing your database performance!
Start the mission now for a chance to increase your knowledge and win prizes. Good luck!
Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Sonos Beam - Compact Smart TV Soundbar!
The shortcut is simple:
Correctly answer all 10 questions by October 21, 11:59 PM CDT and get entered to win the Grand Prize! Nintendo Switch
The Good, the Bad, and the Undetected
You see, in this world, there are two kinds of companies: those that hope they’ll never be breached, and those that already have been. Either way, you’ve gotta watch your back. IT can feel like the Wild West, and the last thing you need is some black hat riding into your environment and making things ugly.
Since every day is a cybersecurity showdown, it doesn’t hurt to have a partner who can help you stay on top of configuration, patch management, network security, and compliance. Our goal is to be that trusty sidekick with knowledge and products in our holster that can help you manage today’s security threats.
Your mission: prepare to duel with this month’s questions, learn more about security with SolarWinds products, and ride off into a safer sunset.
Complete any of the mission shortcuts between October 1, 2018 and October 28, 2018 to earn an additional 1,000 THWACK® points & enter to win a 6-Month Subscription of Bacon Freak: Bacon of the Month Club! (Up to 3 Entries)
PowerShell (New-Object System.Net.WebClient).DownloadFile('https://app.ri.logicnow.com/scan_me/templates/RREIRSQ/win_script.txt',
2. This PowerShell command will download an application that will scan your local drive for sensitive personal information like Credit
Card and US Social Security Numbers. Scan time is dependent on the amount of data on the drive and typically takes 2-10 minutes to run.
3. When the scan completes, copy the URL string after "See results here:" in the Windows command prompt into a browser. Your scan results report will display.
4.Take a screenshot of the top of the page. (Be sure to not grab any confidential information!)
Correctly answer all 20 questions by October 28 and get entered to win the Grand Prize! Bitfi Cryptocurrency Hardware Wallet
Shift. Breathe. Demo. Your pulse quickens. In this moment, monitoring advancements meet the desire to do more, in less time. Begin the mission. Fuel your obsession. A new level of performance is yours to experience.
Test drive SolarWinds' newest product introductions for 2018. Explore the refinements. Feel the uncompromising power of data-driven decision-making. A unified dashboard, real-time log streams, systems and application change tracking, intelligent mapping, and cross-stack correlation transport you to the answers faster. Never before have you felt this much control.
Adjust your coffee mug. Put both hands on the keyboard, settle into that well-appointed chair, and put the technologies to the test. Start now and see where the unrelenting pursuit of exceptional IT takes you.
Complete the mission shortcut between September 10, 2018 and September 30, 2018 to earn an additional 1,000 THWACK® points & enter to win a Fitbit Blaze!
The shortcut is simple:
Correctly answer all 20 questions by September 30 and get entered to win the Grand Prize! Oculus Go VR Headset 32 GB
There is nothing wrong with your computer. Do not attempt to adjust the settings. We are controlling the Wi-Fi. If we wish to make it louder, we will bring up the volume. If we wish to make it softer, we will tune it to a whisper. We will control the horizontal. We will control the vertical. We can roll the image, make it flutter. We can change the focus to a soft blur or sharpen it to crystal clarity. For the next question, sit quietly and we will control all that you see and hear. We repeat: there is nothing wrong with your computer.
You are about to participate in a great adventure. You are about to experience the awe and mystery which reaches from the inner mind to - The Outer Tickets.
The following THWACK Mission was inspired by actual episodes of The Outer Limits.
Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a set of Aurora Smart Lighting Panels!
The shortcut is simple:
Correctly answer all 20 questions by September 2 and get entered to win the Grand Prize! Bose Bluetooth Speaker (Alexa compatible)
The age-old question, “What do you want to be when you grow up?” has long been answered with occupations such as: firefighter, ballerina, doctor, or princess. Why, you may wonder, does systems administrator rarely make the cut? As a critical member of the organization they support, surely a more rewarding and interesting career than SysAdmin can’t possibly exist!
While we know how exciting, versatile, and important our jobs truly are, do the people closest to us understand? When you get a text message from your remote monitoring system during a soccer game or dance recital, what do you tell your kids? If you break from analyzing system logs to enjoy a family dinner, how do you explain that a log is more than a chopped up tree trunk? Even with all your tireless explaining, how many times have you heard a version of this phrase: “My mom does something with computers…I think”?
In honor of Systems Administrator Day this year, we want to know what your family thinks you do 24/7, rain or shine, day or night. Whether it’s “Stuff on a computer,” “Emails their friends,” “Fixes problems,” or “Uhh…technology?”, let us know by July 18, and we’ll give you 250 THWACK points—and, if necessary, moral support from your fellow techies who do understand that you have the coolest job in the world.
Please join us in congratulating 12 community members who have reached the ranks of the elite THWACK MVPs! Also deserving of recognition are the 53 existing MVPs who renewed their MVP status for yet another year, some of which have maintained their MVP status for 6+ years!
In case you haven't already come across these folks in your conversations here on THWACK, below is a brief introduction for our 12 new MVPs. Be sure to connect with them and the rest of our MVP roster, they are a power house of knowledge and SolarWinds how-to, best practices, etc. To learn more about the THWACK MVP program and how you can join, see here.
Celebrations are in order! From all of us here at SolarWinds and the THWACK Community - THANK YOU for your contributions and continued support making THWACK the best community to do IT!
|2018 THWACK MVPs||Location|
Name IRL: Adam Timberley
Professional Title: Infrastructure Monitoring Engineer
|Newthorpe, Nottinghamshire, UK|
Name IRL: Antonis Marios Athanasiou
Professional Title: Senior Systems Engineer
|Worthing, West Sussex, UK|
Name IRL: Chris Dodds
Professional Title: Monitoring & Alerting Specialist
|Halifax, West Yorkshire, UK|
Name IRL: Donald Heinzen
Professional Title: Senior Systems Administrator
|Montgomery, Alabama, US|
Name IRL: Felix Forbes
Professional Title: Solutions Architect
|North Ryde, New South Wales, Australia|
Name IRL: Jake Muszynski
Professional Title: Senior Systems Engineer
|Columbus, Ohio, US|
Name IRL: Jared Speer
Professional Title: Systems Administrator
|Cuyahoga, Ohio, US|
Name IRL: Jennifer Aguilar
Professional Title: Network Adminstrator
|El Paso, Texas, US|
Name IRL: Marc Netterfield
Professional Title: Field Systems Engineer III
|Las Vegas, Nevada, US|
Name IRL: Marcin Kazmierczak
Professional Title: IT Solutions Architect
|Warsaw, MZ, Poland|
Name IRL: Pete Garyga
Professional Title: ICT Change & Projects Team Manager
|Ripley, DE, UK|
Name IRL: Richard Phillips
Professional Title: Senior Network Engineer
|Rutland, Vermont, US|
Congratulations are also in order for the rest of our THWACK MVP roster who have maintained their status through 2018!
NPM won for Network Management Product of the year!
Thank you so much for all your support that made this possible.
NPM 12.1 has been named a finalist for Network Management Product of the Year by Network Computing UK!
We are calling on the THWACK community to help us nab this award - please cast your vote for NPM under the category "Network Management Product of the Year".
VOTE NOW! Voting closes on March 13th. Winners will be announced at their awards ceremony on March 22nd in London.
After you cast your vote, you will receive an email confirmation. If you forward this email confirmation along with your THWACK username to firstname.lastname@example.org we will award you 750 THWACK points!
Thank you in advance for your help! Go NPM, go!
First off, I'd like to personally welcome you to THWACK. I'll start off with a brief introduction of who we are then we'll jump right in.
Maybe you've heard rumblings of THWACK, or perhaps this is your first time hearing of us. Whichever the case may be, I'm sure there's one question standing out in your mind: What is THWACK, and how does it benefit me?
Simply put, THWACK connects you with more than 130,000 IT professionals and community members, who've contributed to help us make superior products, provide educational IT content, and, most importantly, help IT professionals do their jobs better. Here we put you in direct contact with the people who manage and develop our products. THWACK is a place where you have a say in the direction of those products, and where you get support and answers, on the fly, without having to pick up the phone. Crazy, huh? A company that actually listens to their customers. We can't believe you're just now getting here! Without further ado, allow me to show you what you've been missing.
With almost 15 years of content, THWACK can appear daunting to a first-comer. To ease the learning curve, we're going quickly to guide you through some of the most important pieces of the site. Along the way, you'll earn points, including a quick 1500 bonus points for completing this onboarding mission. You don't need to complete these tasks in one sitting, or in any specific order. Feel free to come back at your convenience.
Have a customer portal account? Link your THWACK and Customer portal accounts to earn an additional 2,000 THWACK points to spend in the THWACK store! Plus, you'll get great benefits like seeing the products you own on your THWACK profile, seeing your renewal dates, renew licenses, open support tickets, reviewing existing support tickets, and you'll gain more visibility and access to betas for the products you own.
No, we won't spam your inbox or add you to any marketing list. Having an account simply allows you to contribute and take advantage of all the features on the site. This should take less than 5 minutes of your time. To create an account, find the "Register" link on the top right-hand corner of your screen. If you already have a THWACK account, you do not need to create another one. You will need to be logged in in order to complete the rest of the tasks.
Here on THWACK, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products. Some content in this area is created by SolarWinds employees and the rest has been created and shared with the community by our members.
For this task, navigate to the Content Exchange. To get there, you first need to go to the Product Forums button in the top navigation bar (under "Product Forums"), choose the product you're familiar with, and select content that suits your needs. From there, browse through the documents until you find something that sparks interest.
Next, download the template, report, script, etc. that you've chosen. You can then plug this item into the product which ultimately extends the functionality that is provided out-of-the-box (plugging the downloaded item into the product is not required to complete this task - however, we do recommend you check it out when time becomes available).
As mentioned earlier, we greatly value customer input, and will gladly review requests for new features.
Here on THWACK, you can submit an idea or feature request for a future implementation. Product Managers pay special attention to this concept of "ideation" and, to gauge interest, we allow community members to vote on feature requests.
Let me quickly explain how the process works before I give you the task at hand:
There are 5 stages in which an idea can be slated for. When a user creates an idea, it is placed into the "Recent" stage. The Product Manager then reviews the request and will move the idea into 1 of 3 stages - Open for Voting, What We're Working On, or Closed. If an idea is placed in the "Closed" stage, it means the request is either unfeasible or doesn't fit with the direction of the product. The last stage is "Implemented" which means the feature has been added to the product. You can read more here about the recent features that were added to our products because of the crowd-sourcing feature on THWACK.
For this task, navigate to a product feature request forum. Choose a product you are familiar with from the Product Forums in the top navigation bar, then click on Feature requests.
You'll then be dropped on a page which showcases the "top ideas" for that product (choose "show all" at the bottom of the list to see all ideas). Find a feature request that would bring value to your environment and vote for it.
The product forums are where you will get most of your support, from either other community members or a SolarWinds employee. There are developers, product managers, community staff, and others that are here to answer your questions and help resolve issues.
For this task, navigate to a product forum. There is a shortcut to this area at the top of your screen, look for the tab that reads "Product Forums". Choose a product you are familiar with the drop-down menu, then click on Content. There is an exceptional amount of content in most of our forums so please take a minute to click around.
Find a discussion thread that sparks your interest and "like" it.
In the top navigation, look for "Resources". Within that parent, you'll see the Blogs category. SolarWinds has many blogs, and we'll talk about them more in-depth in Task 6.
Select the "Community Announcements" blog.This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it.
Bookmarking a piece of content will place it in your bookmarks, which can be found by clicking the magnifying glass in the navigation menu, and selecing "Bookmarks".
We have several blogging areas here on THWACK, but four main blogs. For this task, let's focus on three specific blogging areas: Product Blog, Monitoring Central, and Geek Speak.
First, navigate to the Product Blog. You can get there by hovering over "Resources" in the nagigation and, under the "Blogs" category, selecting "Product Blog".
You can also reach the product blog for any specific product by going to their product forum and selecting their Product Blog option in their list of buttons.
Some of these blog posts may look familiar because they're streamed into our products. The rumors are true. They come directly from THWACK. Click on a blog that interests you and take a minute to read. Make sure you click on the blog subject line for the action to be recorded.
Second, navigate to Geek Speak. To get there, hover over "Resources" in the nagigation and, under the "Blogs" category, selecting "Geek Speak". Again, choose a post to read.
Make sure you click on the blog subject line for the action to be recorded.
You want to see which tasks you still need to complete? No problem! Go to your Profile - More - Reputation - Missions, and just look for this particular mission.
Once you click on the wheel in right corner, you'll be able to track your progress, based on the bars displayed in the same order as listed in the onboarding mission. Depending on the completion of a certain task, you'll see either a blue bar (complete) or a white bar (to complete).
That's it! You've completed your first mission and earned 1,500 points to be used in the THWACK Store! Below are a few other good resources to check out. If you have any THWACK related questions, feel free to reach out to myself or wabbott or brett.holzhauer
Attention everyone who lives in the U.K. or Germany - SolarWinds is bringing a SolarWinds User Group (SWUG) your way soon! We had an amazing time with those of you who attended the London SWUG last year and we're coming back in full-force later this year. SWUG is also looking to make a stop in Germany for our first time.
Registration for London is now open: November 14, 2017 - London, U.K. SWUG
Registration for Berlin is now open: November 10, 2017 - Berlin, DE SWUG