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156 Posts authored by: DanielleH Administrator

I am pleased to share that the THWACK store is back in business! We greatly appreciate your patience while we worked through a huge vendor transition over the past two months. We are working closely with folks who ordered items near the store close date to ensure that your items are sent out ASAP. If you placed an order and have yet to receive it, please email your order # to thwackstore@solarwinds.com.

 

You should notice little to no changes on your end with regard to the ordering process. However, you should see improved order accuracy, timelier updates on order status, and FREE BUTTONS* with every order! *All orders placed after August 30, 2019 will ship with fresh-off-the-press buttons (the buttons are not yet off the presses, but will be making their way to you soon).

 

We are working on bringing in a few new items to the store and would like your input: Which store item should we add next?

 

Happy shopping!

On the heels of the SolarWinds Service Desk announcement, we thought it was only appropriate to formally introduce a new member to the THWACK® team who is joining us from the recent Samanage acquisition: yumdarling!

 

Yum’s new role is focused primarily on Community Management of both the THWACK and ITSM communities. If you haven’t already, you’ll start seeing her name pop up all over the boards, but until then, here’s some getting-to-know-you facts about her.

 

I can’t say I’ve ever come across the name Yum before. Is there a story behind it?

 

Yes! My name means "beach" in Hebrew. I was born in Israel. When my parents moved us abroad (the first time), they had to decide how to spell my name in English. The options were Yum and Yam. Yam would have made more sense to Hebrew speakers, but thank goodness my parents both knew a little bit about English and knew that Yum would be closer to the correct sound. (Yam... could you imagine?). The name Darling... well, I married into that one.

 

How did you get into community management?

 

Well... I was always the "forum mom" even before I knew what community management was. I went to college for something completely different (ask me about bioarchaeology and forensic anthropology). I got a job out of college doing marketing for a small IT MSP, and then found out that people are actually doing community management for work! My whole life changed in an instant (or, like a year-ish) where I was in charge of a small community of IT business owners. The rest is history (or it will be one day, when I'm famous).

 

Can you tell us a little bit about why you love your job as a community manager?

 

The best thing about life is connection. The best thing about working is making a difference in someone else's day. Community lets me do both! I can meet and talk to a bunch of people and make a difference in their day (hopefully an awesome difference).

 

I’ve heard you speak in several tongues. How many languages do you know and actively practice?

 

I love languages! Hebrew, English, Spanish, Portuguese, and Arabic are my best languages. I'm actively learning Chinese, Japanese, and ASL. I've got a couple more that I can have get by with if I have to (and understand what people are saying if they feel the need to talk about me) and I've attempted to learn French. Maybe I'll go back to it one day, who knows?

 

What are you most excited about joining and supporting the THWACK community?

 

I have to pick one thing?! I love how active this community is. There is so much going on at all times and so many people to chat with... I can't wait!

 

What are some hobbies you enjoy?

 

Oh man, so many. I love reading and writing, driving down long winding roads, cooking and baking for my friends, and watching movies with my family. (In the last week, my 2.5-year-old son and I have watched “Frozen” approximately 12 times.)

 

Speaking of reading – what are you reading now?

 

Overdeliver by Brian Kurtz, and I’m rereading the fourth Harry Potter book (Goblet of Fire) on the side.

 

Are you a dog, cat, or neither person?

 

Both! I have a dog and four cats at home and I used to run an animal rescue.

 

Life highlight from the past 30 days?

 

Other than "became THWACK's community manager?" I fed a giraffe and watched it eat my mom's glasses.

 

Have a question for Yum? Or just want to shed light on this “little” community thing we’ve been doing on THWACK to get her up to speed? Comment below!

 

THWACKnation - Are any of you monitoring Windows workloads in AWS? Or even just the OS? Please comment below, we have a team that would like to speak with you!

Upon glancing around the world, everything appears tranquil and peaceful. Data packets are moving quietly behind the scenes and all is well, from the hardware to the presentation. A calm permeates your landscape.

 

However, there are anomalies, seen just past the corner of your eye. A few artifacts appear on a video call. There’s a subtle shift in audio during a conversation. A hiccough in a data transfer happened one moment and was gone the next. None of these are immediate cause for alarm… or are they? The surface might appear serene, but what insights lie under the façade? Begin our mission to uncover the insights within your NetWorld.



JUNE MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

June 10, 2019: Miposaur Robot Dino

 

June 17,  2019: Heimvision Smart Alarm Clock

 

June 24, 2019: Sphero BOLT App-Enabled Robot

 

July 1, 2019: Honeywell Home Thermostat

 

Grand Prize:

July 1, 2019: Yale Assure Key Free Touchscreen Deadbolt and Amazon Cloud Cam



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on June 3, 2019. Once a question has opened, it will remain open until June 30, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Vector ® Robot by Anki

The shortcut is simple and you have two choices:


Shortcut #1:
1. Upgrade to 2019.2, or download NPM or NCM

2. Take a screenshot of Network Insight™ for Palo Alto in your environment (Node details or site-to-site in NPM, Policy details in NCM)

3. Submit screenshot

Shortcut #2:

Don’t have a Palo Alto firewall? Take the alternate route.

1. Upgrade to 2019.2, or download NPM or NCM

Navigate to My Dashboards -> Home -> Orion Maps

2. Take a screenshot of a map you created or edited yourself!

3. Submit screenshot

WEEKLY PRIZESMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYWINNERS
Week 1: Complete questions 1-5 by June 9, 2019 to be entered to win: Miposaur Robot Dino
Week 2: Complete questions 6-10 by June 16, 2019 to be entered to win: Heimvision Smart Alarm Clock
Week 3: Complete questions 11-15 by June 23, 2019 to be entered to win: Sphero BOLT App-Enabled Robot
Week 4: Complete questions 16-20 by June 30, 2019 to be entered to win: Honeywell Home Thermostat

Correctly answer all 20 questions by June 30, 2019 and get entered to win the Grand Prize! Yale Assure Key Free Touchscreen Deadbolt and Amazon Cloud Cam



June Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

 

June Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

 

 

You've got everything locked down tight. Your servers are patched, your infrastructure is healthy, your users are happy, even your printers are full of paper. Everything’s as it should be.

 

Then, something changed. You don't know where, and you don't know what, you just know something’s wrong. Something new, something different, something unexpected has befallen your quiet life. It’s time to alter your outlook. You need to transform the way you defend your environment and yourself.



MAY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on May 6, 2019. Once a question has opened, it will remain open until June 2, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between May 6, 2019 and June 2, 2019 to earn an additional 1,000 THWACK® points & enter to win an iPad!

 

 

IT infrastructure event logs can generate hundreds (if not thousands) of instances per second, making it difficult for even the most sophisticated search algorithms to keep pace. Your security posture is only as effective as your ability to search for words or phrases that may indicate suspicious or malicious activity. SolarWinds® Log & Event Manager is a tool designed to help IT and security professionals visualize cyberactivity search results that could be useful in identifying potential threats to on-premises IT infrastructure. Visualizing your search results can help make sense of log data and reduce your exposure to attacks and suspicious activity. Show us how frequently words appear in your log data using the Word Cloud in nDepth!


SHORTCUT STEPS:

  1. Download a free trial of Log & Event Manager
  2. Navigate to Explore -> nDepth
    1. NOTE: The Ops Center may not be your default view when you log into the tool. If this is the case, select the LEM Console link in the upper right-hand corner of your view, and then proceed to step #3
  3. Select the Word Cloud icon from the ribbon below the main window
  4. Take a screenshot of the Word Cloud that is displayed.
  5. Submit screenshot HERE
WEEKLY PRIZESMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYWINNERS
Week 1: Complete questions 1-5 by May 12, 2019 to be entered to win: Transformers 5 Movie Blu-Ray Collection
Week 2: Complete questions 6-10 by May 19, 2019 to be entered to win: Holy Stone HS170 Predator Mini RC Helicopter Drone
Week 3: Complete questions 11-15 by May 26, 2019 to be entered to win: Transformers: The Complete Series
Week 4: Complete questions 16-20 by June 2, 2019 to be entered to win: JBL Flip 4 Bluetooth Portable Stereo Speaker

Correctly answer all 20 questions by June 2, 2019 and get entered to win the Grand Prize! Lenovo Chromebook 2-in-1 Convertible Laptop



May Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

May Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Earth Day is right around the corner—on April 22, people from all around the world will come together to demonstrate support for environmental protection. From global cleanups and reforestation, to local recycling programs, environmental protection is a cause everyone can support!

 

As tech pros, you know all too well that Earth isn’t the only environment that needs to be protected. Every aspect of your distributed, cloudy, complex IT environments requires protection from the threats that keep you (and your fellow techies) up at night. Security threats lurk beneath the surface and cybercriminals keep finding new ways to compromise the tech environments you hold so dear. Protecting these environments is truly something to be celebrated.

 

Last year, you shared your favorite tips and tricks for minimizing your data center footprint, and this year we want to know how you defend your environment against threats. In honor of Earth Day, let us know how you “protect” your IT environment (below!).

You unfurl the map – acquired at great personal cost – and determine the next step on your quest. There are pitfalls to avoid, traps to disable, and secrets to unearth. Behind each door lies another piece of evidence, another trace in the dust of a previous passage, and a hunch on where to go next.

 

Within the crypt is an artifact more valuable than any other MacGuffin. Do whatever’s necessary to acquire the “Hidden Key to Lost Performance” and make sure it’s placed in a museum.



APRIL MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
April 8, 2019: Waterproof Bluetooth Speaker

April 15,  2019: Leather Laptop Backpack

April 22, 2019: Portable Charger

April 29, 2019: FitBit Versa

Grand Prize:
April 29, 2019: GoPro Hero 7



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on April 1, 2019. Once a question has opened, it will remain open until April 28, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between April 1, 2019 and April 28, 2019 to earn an additional 1,000 THWACK® points & enter to win a Cubii Jr: Desk Elliptical!


Shortcut 1:

  1. Download a free trial of Database Performance Analyzer
  2. Take a screenshot of the Anomaly Detection Graph
  3. NOTE: It will take 3 days the Anomaly Detection Graph to populate after install
  4. Submit screenshot HERE

 

Shortcut 2:

  1. Download the SQL Plan Warnings free tool
  2. Take a screenshot of the Plan Warnings
  3. Submit screenshot HERE
WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by April 7, 2019 to be entered to win: Waterproof Bluetooth Speaker
Week 2: Complete questions 6-10 by April 14, 2019 to be entered to win: Leather Laptop Backpack
Week 3: Complete questions 11-15 by April 21, 2019 to be entered to win: Portable Charger
Week 4: Complete questions 16-20 by April 28, 2019 to be entered to win: FitBit Versa

Correctly answer all 20 questions by April 28, 2019 and get entered to win the Grand Prize! GoPro Hero 7



April Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

April Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Variety might be the spice of life, but for us in IT, understanding and finding a sweet new solution to a problem is the real treat. Vanilla and chocolate are so boring. Let’s introduce you to a brand-new flavor that may turn out to be your favorite.

 

Your end users work everywhere these days: in the office, on the road, at their homes, in ice cream shops. It’s time you join in and discover “A Sweet New Flavor of Remote Support”, Dameware Remote Everywhere.



MARCH MINI MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
April 1, 2019: Instand Pot

April 8,  2019: Atlas Coffee 6-month subscription

Grand Prize:
April 8, 2019: Cuisinart Air Fryer



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on March 25, 2019. Once a question has opened, it will remain open until April 7, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between March 25, 2019 and April 7, 2019 to earn an additional 1,000 THWACK® points & enter to win a Blue Apron Signature for Four meal plan!


The shortcut is simple:

  1. Download a free trial of Dameware Remote Everywhere (DRE)
  2. Take a screenshot of the first workstation in the list after you've installed an agent to the remote computer
  3. Submit screenshot HERE
WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by March 31, 2019 to be entered to win: Instand Pot
Week 2: Complete questions 6-10 by April 7, 2019 to be entered to win: Atlas Coffee 6-month subscription

Correctly answer all 10 questions by April 7, 2019 and get entered to win the Grand Prize! Cuisinart Air Fryer



March Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

March Mini Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

  • Do you go to sleep at night worrying about whether your application is measuring up to expectations? 
  • Are you reviewing response time metrics or visitor counts with your morning coffee?
  • Are you the first person everyone calls when an application is slow or down?

 

We want to hear from you!  Help us understand how you manage application performance, security, and resiliency.  Complete our 2 minute survey before March 31, 2019 to earn 2,000 THWACK points and help us create tools just for you.

 

TAKE SURVEY NOW

You find yourself with a multitude of clues.  Use your instincts and your plethora of tools to understand the means behind this atrocious crime.  This is the worst crime of all.  The epitome of treachery.  What crime you may ask?  Theft of productivity.

 

Comb through the clues and look deep into the bowels of your infrastructure.  Avoid the red herrings and get down to the actual root cause.  Detectives are only as good as their mind and tools, so use them both to find the culprit in “The Case of the Curious Systems Meltdown.”



MARCH MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
March 11, 2019: Mysterium Board Game

March 18,  2019: Sherlock Holmes Collection 6 Book Box Set

March 25, 2019: LEGO Scooby-Doo The Mystery Machine

April 1, 2019: Raspberry Pi Starter Kit

Grand Prize:
April 1, 2019: 3D Printer



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on March 4, 2019. Once a question has opened, it will remain open until March 31, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between March 14, 2019 and March 31, 2019 to earn an additional 1,000 THWACK® points & enter to win a Nanoleaf Canvas Starter Kit!


The shortcut is simple:

  1. Download a free trial or upgrade to Server & Application Monitor 6.8
  2. Take a screenshot using AppInsight for Active Directory [blur server/node names!]
  3. Submit screenshot here
WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by March 10, 2019 to be entered to win: Mysterium Board Game
Week 2: Complete questions 6-10 by March 17, 2019 to be entered to win: Sherlock Holmes Collection 6 Book Box Set
Week 3: Complete questions 11-15 by March 24, 2019 to be entered to win: LEGO Scooby-Doo The Mystery Machine
Week 4: Complete questions 16-20 by March 31, 2019 to be entered to win: Raspberry Pi Starter Kit

Correctly answer all 20 questions by March 31, 2019 and get entered to win the Grand Prize! 3D Printer



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

IT professionals come from all walks of life, work in all manner of industries, and have experiences that make each of them unique. To better understand your personal and professional growth, we’re requesting ten minutes of your time to complete our census.

 

This survey will cover many aspects of your career, not just the parts where SolarWinds plugs in. The IT landscape is constantly changing and new needs are continually emerging. Whether it’s migrating workloads to the cloud, the need for an increased security posture, or optimizing line-of-business applications, we want to know: what are you working on today? What are you anticipating tomorrow? What’s keeping you up at night, looking at the next few years? Let us know and pad your THWACK wallet.

 

As compensation for your time, the first 100 respondents will receive a $25 Visa® gift card, while supplies last*. Everyone who completes the survey and enters their THWACK username before March 31, 2019 will be rewarded 3,000 THWACK points to use in the store, good towards any purchase you like.

 

TAKE SURVEY NOW

 

*See Terms and Conditions for official rules

St. Patrick’s Day is right around the corner, so dust off your “Kiss Me, I’m Irish” shirt and celebrate! Before heading out to show off your Irish stepdancing skills, tell us about your luckiest moments as a tech pro—because leprechauns aren’t the only ones who can find a pot of gold on the other side of the rainbow.

 

We want to know when you’ve felt luckiest in your career—the situations that made you raise a glass to yourself, or to the “luck of the tech pro!” When did you feel like things could have gone terribly wrong but didn’t? Did something break? Get lost or deleted? You know that feeling—all hope seemed lost, but like magic, everything worked out. (At least we hope you know that feeling).

 

Share your luckiest stories about finding the tech pro pot o’ gold by March 12, 2019, and we’ll give you 250 THWACK points in return!

We are excited to announce that once again, SolarWinds® Log & Event Manager™ is being considered for a Gartner Peer Insights Annual Customers’ Choice Award! Gartner will recognize 7 software vendors who have more than 50 total reviews in the last 12 months with an average review rating higher than 4.2 stars.

 

We need your help!

 

If you’re a user of Log & Event Manager now and or in the past, and would like to help us win, please consider writing a review today - it won’t take more than 2 minutes! The deadline is quickly approaching so reviews must be submitted by March 31, 2019.

 

The process is simple. Here’s what we need you to do:

  1. Click on this link to leave your review
  2. Post a screenshot of your submitted review below

 

That’s it! As a thank you, we will deposit 750 THWACK points into your account.

 

Thank you for being a LEM customer!

The Log & Event Manager Team

We’re trying to understand what's important to you in terms of cloud monitoring, especially around the network side of your cloud instances.

 

This survey should take about five to ten minutes to finish. You’ll get 250 thwack points for the taking the survey. The points will be added to your account once the survey has ended.

 

Take the survey

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