You lean back in your chair and close your eyes, imagining a clear blue sea, dazzling white sand, and endless palm trees. Next to you, there’s a small table with a slushy drink inside of an umbrella-topped pineapple. You can almost feel the soft breeze wafting against the back of your neck. Welcome to Help Desk Paradise.
Here, service requests automatically turn into alerts or tickets. Ticket status, customer satisfaction, and tech performance metrics are all in one place, up-to-date, and organized. And the best part is, no matter where you are or where your end users are, your integrated help desk makes resolving tickets a (tropical) breeze.
SolarWinds can deliver you to Help Desk Paradise. On-premises or in the cloud, it’s your deployment choice. Both options have features and functionality to simplify handling help desk requests. Plus, with the seamless integration of remote support software, both solutions will have you enjoying paradise without ever leaving your desk.
If you accept this mission, you’ll compare and contrast the two options, and learn more about which help desk makes sense for you.
Choose a ticket to your destination. Whether you go cloud-based or stay on-premises, with these options, you’re on your way to Help Desk Paradise.
Start your mission.
Complete the mission shortcut between November 4, 2019 and December 1, 2019 to be entered to win a Comgrow Creality Ender 3 3D Printer!
1. Download a free trial of Web Help Desk
2. Take a screenshot of "Action Rules" under the Setup tab where you can make creation rules based on your organization's needs.
Correctly answer all 20 questions by December 1, 2019 and get entered to win the Grand Prize! Oculus Rift S PC-Powered VR Gaming Headset