FEATURED EPISODE: How to Install the SolarWinds Mail Assure Add-In for Office 365
September 24, 2019

SolarWinds® Mail Assure provides protection from spam, malware, ransomware, phishing, and other email-based attacks. Adding it to your existing Office 365 deployment is quick and easy—here’s how.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

We’re looking for customers who are interested in participating in our next round of Release Candidate Dev-Assisted Upgrades.


Here’s what you need to know:


  • If accepted, you and your team will be upgrading to available Release Candidates with a team of SolarWinds experts watching closely and ready to step in if anything goes wrong.
  • It’s FREE (for active maintenance customers)
  • We have a team of people ready to assist with any questions before or after the upgrade.
  • You get THWACK points!


This is a limited time offer, with first come, first serve slots. If you aren’t able to participate this time, don’t worry! There’s always next round.


Want to see if you qualify to get a SolarWinds Orion Dev-Assisted Upgrade?


Fill out this quick survey.



FEATURED EPISODE: Office 365 OneDrive Data Protection With SolarWinds Backup
September 17, 2019

Quickly learn how to protect Office 365 Exchange and OneDrive data by leveraging SolarWinds® Backup. Own your customers’ data retention and recovery, and be ready to respond if files are accidentally deleted or misplaced.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

FEATURED EPISODE: How to Set Up NetPath in SolarWinds Remote Monitoring & Management (RMM)
September 10, 2019

NetPath™ is a network monitoring tool that detects and monitors the path from a source device (server/workstation) to a destination service such as Office 365, Amazon AWS, and Salesforce. It has the intelligence to compare past behavior and alert you if it finds your network is slowing down or you have other network problems. It alerts you before the problem occurs so you can prevent it.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

Once again, it’s an honor to help celebrate IT Pro Day—a recognition of the women and men of IT, who do so much more than simply keep the blinkenlights on. If you follow SolarWinds even casually, you’ll notice among all the tortured taxonomies technology vendors transmogrify, “IT pro” seems to be unique to us. And this year, I’d like to offer my theory of why, here on THWACK, where so many IT pros connect every day.


You don’t have to go far in the world outside technology to see “pro” used in ads to suggest an association with power and capability. No [Heavy|Super] Duty 4x4 pickup ad is complete without mud-bog slow-mo, and diamond plate “PRO GRADE” bolted, welded, or riveted to the screen. “Pro strength” cleaners promise to get out stains amateur detergents apparently leave behind. The retail world is overstuffed with “prosumer” product lines, and the third column of many good/better/best product comparison charts is labeled “pro.” It would seem everyone, even technology civilians, knows what “pro” means.


Or do they?


Consumers aren’t supposed to stash more gear in a “pro” tacklebox—it just has chunkier corners. $100 of “pro” access points are usually better than a single router/AP stashed in a corner, but they’re no brace of Meraki. And worksite pickups are one-ton 350s or bigger, not ¾-ton 250s. In consumer land at least, “pro” seems not to be an actual rating, qualification, or demonstrated suitability to task, but used to evoke an essence. It’s “of the pros,” suggesting something a professional would use while professional-ing. So, the real question is, who is this mythical professional? This legend, who simply improves things?


In technology, you know a pro when you see one. Like a pro athlete, they make everything look easy, or at least for IT, easier. They’re dependable, tenacious, and see problems all the way through to resolution. They share their expertise and eagerly teach others how to succeed. Better, they always seem specially crafted to handle any situation. A pro is someone who walks into the room and says, “I’ve got this,” and everyone is confident they do.


So, when you hear me talking about IT pros, this is what I mean. They don’t “play with technology” on the businesses’ dime—they use technology to achieve business goals. They don’t “spend time in IT” while they look for greener grass—they build rewarding careers keeping evolving tech hype and promise in check. And most of all, they don’t run from Ops—instead, they dive in, company after company, seeking to understand the nuances of system performance from the bottom of infrastructure all the way up to end users.


Perhaps the real IT meaning of “pro” is the same as its Latin roots in late Middle English, meaning literally “for, on behalf of.” Only with IT pros, the “for” is related to users, not just to craft. IT pros—the THWACK community—are working on behalf of end users. They work tirelessly, with a smile, on behalf of everyone who counts on them. IT pros are a skillful lot, but more than that, they woke up one day to decide helpfulness would be their profession, and technology merely their tool of choice.


So, here’s to all of you on IT Pro Day 2019. Thanks for deciding to not only be a part of IT, but making IT a profession, not just an occupation. It’s always a pleasure to work with you.


Happy IT Pro Day,




Each application performance monitoring (APM) product is its own powerhouse—a force to be reckoned with. With all the products combined—Pingdom®, AppOptics, Loggly®, and Papertrail— though, unimaginable strength of the APM suite can be unleashed. And in the right hands, that power can be used for ultimate good.


Go on a mission to find and collect the all-powerful APM suite stones. Once you have them all, you’ll have the power to protect yourself and your organization, not to mention the world, from application disasters with unified visibility into systems performance and laser focused troubleshooting through metrics, traces, logs, and the user experience.


AppManagers, UNITE!


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!


Weekly Prizes & Drawing Dates:
September 16, 2019: Avengers Monopoly and Captain America Single Cup Coffee Maker and Mug

September 23,  2019: Thor Hammer Tool Set

September 30, 2019: Lego Avengers Compound Battle Build Kit

October 7, 2019: Spider Wheels Series Hoverboard

Grand Prize:
October 7, 2019: Thanos Infinity Gauntlet



A new question will open every day (Monday - Friday) starting on September 9, 2019. Once a question has opened, it will remain open until October 6, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.


Complete the mission shortcut between September 9, 2019 and October 6, 2019 to be entered to win a Sony Noise Canceling Earbuds!


Completing each feature shortcut will give you one chance to win the shortcut prize. You can get a total of three chances.

Product Feature 1

  1. Sign up for a free trial of SolarWinds Pingdom
  2. Onboarding will ask you to enter a couple of pieces of information and a URL.
  3. When you're in the product, click on Experience monitoring, then Visitor Insights (RUM). Click on the green “Add site” at the top right of the screen. Next type in a URL and hit Save, a code snippet will pop up. Take a screenshot of the snippet.
  4. Submit screenshot



Product Feature 2

  1. Sign up for a free trial of SolarWinds AppOptics
  2. Install a host agent and set up one APM service
  3. After you have installed the agent and APM service, click on the SolarWinds logo on the top left of the screen.
  4. Take a screenshot showing your service and agent install
  5. Submit screenshot



Product Feature 3

  1. Sign up for a free trial of SolarWinds Loggly
  2. Follow the onboarding. Loggly will automatically install some trial log data.
  3. After you’ve logged in, perform a search by clicking on the “Search” function at the top of the screen.
  4. Type in the word “Exception” in the search and hit enter.
  5. Submit screenshot of the search results.




Week 1: Complete questions 1-5 by September 15, 2019 to be entered to win: Avengers Monopoly and Captain America Single Cup Coffee Maker and Mug
Week 2: Complete questions 6-10 by September 22, 2019 to be entered to win: Thor Hammer Tool Set
Week 3: Complete questions 11-15 by September 29, 2019 to be entered to win: Lego Avengers Compound Battle Build Kit
Week 4: Complete questions 16-20 by October 6, 2019 to be entered to win: Spider Wheels Series Hoverboard

Correctly answer all 20 questions by October 6, 2019 and get entered to win the Grand Prize! Thanos Infinity Gauntlet

September Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

September Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Earlier this year we asked you about your experiences managing applications in today’s hybrid world—and how the hybrid IT infrastructure is shifting as business apps move to the cloud. Here’s what we found:


  • 60% are managing and monitoring applications, with 21% already moving business applications to SaaS
  • Those who have moved business applications to SaaS say 20% or less of their business apps are hosted in the cloud
  • 14% have already implemented cloud/container infrastructure, but 36% aren’t even considering it yet


The question is, where does an application performance monitoring (APM) strategy fit into all of this? We know from the recent SolarWinds report Driving Business Performance Through Application Performance Management that having an APM strategy, including robust yet easy-to-use tools helps drive businesses forward.


We have the numbers and survey results, but now we want to hear from you:


  • How important is APM to your job?
  • How does it impact and benefit your business overall?
  • Are you considering user experience monitoring of apps as an increased concern?
  • What more should we learn about APM and today’s hybrid IT realities?


Share your thoughts by September 12 and we’ll put 250 THWACK® points in your account!

FEATURED EPISODE: How to Monitor and Manage Network Devices With Remote Monitoring & Management (RMM)
September 3, 2019

RMM's Network Devices module lets you easily discover and monitor your customers’ networking equipment. In the past few months we’ve made significant updates to the Network Devices module, primarily by adding support for more vendors and adding the flexibility to add devices we haven't yet supported. This video will go through some of the scenarios.

For other videos, be sure to check out the Triple-T Hub.


If you have any questions, don't hesitate to comment below!

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