Wow—we can’t believe it’s been 20 years since we started out in this amazing business, bringing our IT passion and expertise to technology professionals like you. But as they say, time flies when you’re having fun! It’s been a fast-paced, extraordinary journey for all of us here at SolarWinds, and we’re excited to celebrate our 20th anniversary with an interactive timeline and a Bonus Mission for all you THWACKsters.

 

We’ve all seen a lot come and go the past 20 years—and this month we want to test you with tech trivia to see how many milestones you can remember correctly. Ready to take a trip down memory lane? Fire up the ol’ time machine and prepare to celebrate the past 20 years of IT with SolarWinds.

 

Let’s get started! 



SEPTEMBER BONUS MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

September 2, 2019: Frigidaire Retro Mini Compact Beverage Refrigerator

 

September 9,  2019: Whiskey Decanter Globe Set with 2 Etched Globe Whisky Glasses

 

September 16, 2019: littleBits Star Wars Droid Inventor Kit

 

September 23, 2019: Orion Labs Onyx Smart Walkie Talkies w/ Unlimited Range

 

Grand Prize:

September 23, 2019: Google WiFi 3-pack



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on August 26, 2019. Once a question has opened, it will remain open until September 22, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

 

But waitthere's more! Record a short video of how your journey has been with SolarWinds. As SolarWinds reaches another milestone this year – marking 20 years in business – we want to make sure everyone gets a chance to contribute. We want your help in marking this milestone.

 

DATES:

August 28 - September 22, 2019

 

PRIZES:

  • All participants will receive 3,000 points for their submission.
  • The first 50 submissions will receive an exclusive SolarWinds 20 hoodie.
  • A panel of judges will pick a single submission and that contributor will receive a cold-aisle data center survival pack including the SolarWinds 20 hoodie, a thermal insulated mug, and a custom blanket.

 

Our Video Team will expertly craft the submissions into videos to be used as part of our celebration. We're anxious to see everyone’s submissions, so get going!

 

LEARN MORE

 

 

WEEKLY PRIZESMONDAYTUESDAYWEDNESDAYTHURSDAYFRIDAYWINNERS
Week 1: Complete questions 1-5 by September 1, 2019 to be entered to win: Frigidaire Retro Mini Compact Beverage Refrigerator
Week 2: Complete questions 6-10 by September 8, 2019 to be entered to win: Whiskey Decanter Globe Set with 2 Etched Globe Whisky Glasses
Week 3: Complete questions 11-15 by September 15, 2019 to be entered to win: littleBits Star Wars Droid Inventor Kit
Week 4: Complete questions 16-20 by September 22, 2019 to be entered to win: Orion Labs Onyx Smart Walkie Talkies w/ Unlimited Range

Correctly answer all 20 questions by September 22, 2019 and get entered to win the Grand Prize! Google WiFi 3-pack



THWACK Bonus Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

Thanks to everyone for their contribution, but the submissions are now closed.

It’s no surprise SolarWinds loves hearing from all of you in the community, but there’s never enough time to speak with everyone. As much as I like typing to everybody, I like seeing your bright, shining faces even more. I’ve met many of you in person at events or SWUG, but I’d like to know more of you and hear your SolarWinds story.

 

So, here’s what we propose: record a short video (technical guidelines below) of how your journey has been with SolarWinds.

 

Things to include:

  1. State your name, your title, and what year you started using SolarWinds; e.g. “My name is Kevin Sparenberg, I’m a Technical Content Manager, and I started using SolarWinds in 2008.”
  2. How did you start working with SolarWinds solutions?
  3. How have you used the products in your job?
  4. How has SolarWinds helped your career?
  5. BONUS: You have 10 seconds – what does SolarWinds mean to you?

 

Since I was a customer for so many years, I’ll share my story first:

 

 

As you can see, this isn’t a SolarWinds Lab-level production. I just took this video with my laptop using my webcam. This is exactly what we’re looking for: you, your story, and your journey. We don’t want or need fancy studios, visual effects, or gimmicks to hear from the community. I was unshaven, without make-up, and just sitting at a desk with natural light. What do the kids say nowadays? Oh yeah: #NoFilter.

 

That’s it. That’s our request. Your video could be as short as 45 seconds but should be no more than five minutes. Whatever time it takes for you to tell your SolarWinds story is just fine. If you’re new, give us your impressions; if you’re an old hat, then tell us more about your journey.

 

Rewards:

  • For taking the time to do this for us, all participants with completed submissions will receive 3,000 THWACK points you can use in the store.
  • The first 50 submissions will also receive an exclusive SolarWinds 20 hoodie. [Terms and Conditions: US, UK, CA | DE | AU | HK, SG]
  • Then, a panel of judges will pick a single submission and that contributor will receive a cold-aisle data center survival pack including the SolarWinds 20 hoodie, a thermal insulated mug, and an emergency blanket. [Terms and Conditions: US, UK, CA | DE | AU | HK, SG]

 

How We’ll Use the Videos:

Like I said earlier, we love seeing and hearing from our customers. As SolarWinds reaches another milestone this year – marking 20 years in business – we want to make sure everyone gets a chance to contribute. We want your help in marking this milestone. Our Video Team will expertly craft the submissions into videos to be used as part of our celebration. I’m anxious to see everyone’s submissions.

 

Best Practices for Recording Video:

  • Be sure your camera lens is clean.
  • Record quality should be 1080 or higher.
  • Set your camera on something for a stable recording.
  • You’re the star, so frame your shot. Make sure you’re front and center.
  • Avoid busy backgrounds or too much clutter.
  • If using your camera on your phone, use the back camera. It’s generally better quality than your forward-facing camera. Enlist someone to help if necessary.
  • Try to avoid shadows, so be mindful of light sources. Don’t have a bright window behind you—face the window instead. Avoid sitting directly under or in front of downward facing light.
  • Find a quiet room for audio purposes. Avoid rooms with lots of echo. Not too big, not too small. Try to find the “Goldilocks room.”
  • Please, no logos displayed on clothing or in the background. Move that can of cola out off camera. This is about you, not product placement. Of course, SolarWinds logos are fine!
  • Be aware of other people. Make sure no one is in your video who didn’t agree to be in a recording. If you have a coworker who wants to be a part of this, encourage them to submit their own.
  • Look right into the camera to provide your answers. Watching a video where people look off camera is distracting.
Don't Do These Things...

 

IMPORTANT - Upload Process:

  • Preferred video file formats are MP4, MOV, MKV, or WMV.
  • Name the video file with your THWACK handle. For example, my video filename was “KMSigma.mp4.”
  • Either:
  • Upload the signed release with your video.  This allows us to use your video.  Use a matching file name (like "KMSigma.pdf").
    • Failure to upload a completed, signed release will disqualify your submission.
  • The submission process will close at 11:59 PM Central Time on Sunday, September 22, 2019.  Any submissions after that time cannot be accepted.

 

 

Submissions Closed

SolarWinds Service Desk is trying to understand the evolution of IT and IT’s impact on the organization and the employee experience — and we want to hear from YOU

 

Click here to take our short survey. Make sure to submit your THWACK username at the end of as we are offering 250 THWACK points to those who complete it!

 

Thanks a bunch!

FEATURED EPISODE: How to Set Up a NetPath Service
August 27, 2019

See how you can map each hop of the path to critical business services, whether you have an on-premises server or a cloud-hosted app using NetPath™. When users can't reach the service, know instantly where the issue lies so you can create a mitigation plan.

For other videos, be sure to check out the Triple-T Hub.


 

If you have any questions, don't hesitate to comment below!

FADE IN:
 
EXT. HIGHWAY - DAY
 
KEVIN is driving a open-top convertible with his sunglasses on, the sun on his face.  The car is moving down an empty highway and KEVIN is speaking directly to the camera.

 
KEVIN
(excitedly)
Hey – I’m Kevin M. Sparenberg and we’re browsing about looking for the THWACK community’s best tricks and tips on this inaugural episode of THWACK Tuesday Tips!
 
  KEVIN drives the car out of frame.
 
  FADE OUT

But in all seriousness, everyone’s time is precious.  It’s the one commodity that will never be replenished.  Our goal with this series is to offer very short tutorials on the SolarWinds products.

 

You might ask yourself why we are doing something like this.  After all, SolarWinds has the SolarWinds Lab each month, the SolarWinds Academy with weekly classes, the SolarWinds Success Center with knowledge base articles, and THWACKcamp each year. Do we really need to have something else? To that, I say “yes.”

 

The thought process looked something like this: The quicker you can watch the video, quicker you get the information you need, the quicker you get the job done, the quicker you get to go home.

 

So, join me as with kick off with the first episode of Triple-T.  It’ll be so money.

Are you prepared to explore the deepest reaches of your data? The answers to your IT issues are out there, but they're often hidden far beneath the surface. Continue the journey into discovering unfathomable root causes and enlightening answers to confounding performance questions.

 

It's not every day you have a mission like this. Two parts, one month, and a lot of digging.

 

An ASTONISHING voyage continues now!



AUGUST MISSION Part 2

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 10 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 10 questions, which means you can earn a maximum of 1,500 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

August 26th, 2019:  Terraforming Mars Board Game set includes Prelude and expansion

 

September 2nd, 2019:  Sci-Fi Loot Crate

Grand Prize:
September 2nd, 2019: Oculus Go Standalone VR Headset

 



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on August 19th, 2019. Once a question has opened, it will remain open until September 1st, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

 

Complete the mission shortcut between August 19, 2019 and September 1st, 2019 to earn an additional 1,000 THWACK® points & enter to win a Echo Show

 

This shortcut has two parts. You can choose to do either one of the following shortcuts for one entry, or you can do both for two chances to win our shortcut prize.

 

Shortcut #1 - Download and install a free trial of Log Analyzer

1. From the Orion home screen, navigate to My Dashboards\Logs\Log Viewer

2. Click "Configure Rules"

3. In Processing Policies menu on the left, navigate to Windows Events\Log Manager Rules

4. Take a screenshot of the first six rules listed and submit the screenshot here

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

 

Shortcut #2 - Download and install a free trial of Server Configuration Monitor

1.  Take a screenshot of a node being monitored on the Server Configuration Monitor summary screen

2.  Submit screenshot here

 

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by August 25th 2019 to be entered to win:

Terraforming Mars Board Game set includes Prelude and expansion

Week 2: Complete questions 6-10 by September 2nd 2019 to be entered to win: Sci-Fi Loot Crate

Correctly answer all 10 questions by September 2nd 2019 and get entered to win the Grand Prize! Oculus Go Standalone VR Headset



Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

yumdarling

Help Us Get to SXSW

Posted by yumdarling Administrator Aug 14, 2019

SolarWinds is headed to SXSW 2020, but we need your help to get there.

 

Community voting for SXSW panels is open until August 23.

 

Head over to the SXSW PanelPicker website and upvote our two proposed sessions. You can vote once per session.

 

Thanks for your help—we couldn’t do it without you!

'Tis the season of teachers preparing lessons and students stocking up on school supplies. Remember the excitement of back-to-school shopping and the anticipation of starting new classes?

 

We know things are different today (although it will never be easy to wave goodbye to sunny summer days), and as an IT pro, finding time to learn new skills is one of your biggest challenges. In the spirit of back-to-school season, we want to know your techniques and tips for developing new skills. How do you keep up with new technologies? What are you currently learning and what are you looking to learn next?

 

Let us know your tips and tricks—and how you overcome challenges—by August 22 and we’ll put 250 THWACK points in your account!

I am pleased to share that the THWACK store is back in business! We greatly appreciate your patience while we worked through a huge vendor transition over the past two months. We are working closely with folks who ordered items near the store close date to ensure that your items are sent out ASAP. If you placed an order and have yet to receive it, please email your order # to thwackstore@solarwinds.com.

 

You should notice little to no changes on your end with regard to the ordering process. However, you should see improved order accuracy, timelier updates on order status, and FREE BUTTONS* with every order! *All orders placed after August 30, 2019 will ship with fresh-off-the-press buttons (the buttons are not yet off the presses, but will be making their way to you soon).

 

We are working on bringing in a few new items to the store and would like your input: Which store item should we add next?

 

Happy shopping!

Are you prepared to explore the deepest reaches of your data? The answers to your IT issues are out there, but they're often hidden far beneath the surface. Begin a journey into discovering unfathomable root causes and enlightening answers to confounding performance questions.

 

It's not every day you have a mission like this. Two parts, one month, and a lot of digging.

 

An ASTONISHING voyage awaits you!



AUGUST MINI MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 10 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 10 questions, which means you can earn a maximum of 1,500 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

August 12th, 2019: JBL FLIP 5 Waterproof Portable Bluetooth Speaker

 

August 19th, 2019: Wise Owl Outfitters Hammock

Grand Prize:
August 19th, 2019: Go Pro Hero 7

 



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on August 5th, 2019. Once a question has opened, it will remain open until August 18th, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

 

Complete the mission shortcut between August 5, 2019 and August 18th, 2019 to earn an additional 1,000 THWACK® points & enter to win a FitBit Versa

 

 

Find your coolest application/server map! Use Orion maps to either build/customize your own map or show what Server & Application Monitor (SAM) automatedly links together. Use the following instructions to submit your screenshot:

 

   1. Download a free trial of Server & Application Monitor

   2. Navigate to maps via the left-hand drawer while on a server node.

   3. Create your own map, or let SAM create one between servers and applications.

   4. Upload a screenshot for a chance to win!

 

 

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by August 12th 2019 to be entered to win: JBL FLIP 5 Waterproof Portable Bluetooth Speaker
Week 2: Complete questions 6-10 by August 18th 2019 to be entered to win: Wise Owl Outfitters Hammock

Correctly answer all 10 questions by August 18th 2019 and get entered to win the Grand Prize! Go Pro Hero 7



Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

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