ITSM groupies? It could happen.

Take your service management strategies from opening act to headliner with SolarWinds® Service Desk.


A bustling ticket queue, escalating service requests, emails, phone calls, walk-ups, and messages. There’s so much noise. But, now it’s your time to make some fans! Slay those SLAs, improve your CSAT, and create an employee experience worthy of dropping the mic. SolarWinds Service Desk will set the stage for you to start boosting employee productivity and employee satisfaction.


Are you ready to conduct comprehensive service beyond IT tickets? Start your mission.


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!


Weekly Prizes & Drawing Dates:

July 8, 2019: $100 Spotify gift card


July 15,  2019: Portable turntable


July 22, 2019: Bluetooth ottoman speaker


July 29, 2019: Wireless bluetooth speaker


Grand Prize:

July 29, 2019: Bose Noise cancelling headphones



A new question will open every day (Monday - Friday) starting on July 1, 2019. Once a question has opened, it will remain open until July 28, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Sonos Surround Sound System with Beam

The shortcut is simple, follow these instructions:


The SolarWinds Service Desk service portal helps guide your employees directly the resources they need using artificial intelligence (AI), or as we call them, Smart Suggestions. This functionality is built to promote case deflections and assist requesters with providing the information needed to get their issue resolved faster. However, many employees are used to sending emails or calling the service desk, making it hard for organizations to experience the full benefits of the portal. In this Mission Shortcut, you’ll customize a service portal the employees at your organization will be proud to use.



1. Start a SolarWinds Service Desk Trial

2. Navigate to Setup > Service Portal

3. Customize the following service portal options

     a. Add your Company’s Logo

     b. Add your Company’s Favicon

     c. Choose your Primary and Secondary Colors in the Colors section

     d. Update your Welcome Message, and, keep it clean folks:

          i. Name your service portal in the “Title” field

         ii. Replace the Image in the “Main Message

        iii. Write a new “Main Message” under your new image

4. In the Menu Navigation, under the “Menu Label” column, change the label for Knowledge Base to FAQ Articles

5. Take a screenshot of your newly branded service portal and submit it here

Week 1: Complete questions 1-5 by July 7, 2019 to be entered to win: $100 Spotify gift card
Week 2: Complete questions 6-10 by July 14, 2019 to be entered to win: Portable turntable
Week 3: Complete questions 11-15 by July 21, 2019 to be entered to win: Bluetooth ottoman speaker
Week 4: Complete questions 16-20 by July 28, 2019 to be entered to win: Wireless bluetooth speaker

Correctly answer all 20 questions by July 29, 2019 and get entered to win the Grand Prize! Bose Noise cancelling headphones

July Mission Terms & Conditions: US, UK, and Canada | Germany | Australia


July Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia