ITSM groupies? It could happen.
Take your service management strategies from opening act to headliner with SolarWinds® Service Desk.
A bustling ticket queue, escalating service requests, emails, phone calls, walk-ups, and messages. There’s so much noise. But, now it’s your time to make some fans! Slay those SLAs, improve your CSAT, and create an employee experience worthy of dropping the mic. SolarWinds Service Desk will set the stage for you to start boosting employee productivity and employee satisfaction.
Are you ready to conduct comprehensive service beyond IT tickets? Start your mission.
Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Sonos Surround Sound System with Beam
The shortcut is simple, follow these instructions:
The SolarWinds Service Desk service portal helps guide your employees directly the resources they need using artificial intelligence (AI), or as we call them, Smart Suggestions. This functionality is built to promote case deflections and assist requesters with providing the information needed to get their issue resolved faster. However, many employees are used to sending emails or calling the service desk, making it hard for organizations to experience the full benefits of the portal. In this Mission Shortcut, you’ll customize a service portal the employees at your organization will be proud to use.
1. Start a SolarWinds Service Desk Trial
2. Navigate to Setup > Service Portal
3. Customize the following service portal options
a. Add your Company’s Logo
b. Add your Company’s Favicon
c. Choose your Primary and Secondary Colors in the Colors section
d. Update your Welcome Message, and, keep it clean folks:
i. Name your service portal in the “Title” field
ii. Replace the Image in the “Main Message”
iii. Write a new “Main Message” under your new image
4. In the Menu Navigation, under the “Menu Label” column, change the label for Knowledge Base to FAQ Articles
5. Take a screenshot of your newly branded service portal and submit it here
Correctly answer all 20 questions by July 29, 2019 and get entered to win the Grand Prize! Bose Noise cancelling headphones