MISSION STATUS: COMPLETED

Great dueling, THWACKsters!

 

Your showdown was a tough one, but we told you we'd have your back. No one goes alone when you've got great security products behind you.

 

You may have scared off those pesky black hats this time, but mark my words...they'll certainly try to have another pass at you. Good thing you'll be ready for them!

 

Saddle up, we'll see you in the next mission!

 

Mission Recap & Survey Questions:

MISSION WINNERS

While all of you handled this mission with amazing precision, a few of you managed to pull away with some amazing prizes. We'd like to recognize those who won this month's amazing giveaways.

 

Week 1: jschneck1

 

Week 2: imayroam

 

Week 3: shaneo

 

Week 4: sierra1011

 

Grand Prize: dkatsanis

 

 

Loggly, Log & Event Manager, & Risk Intelligence

Unified log analysis and log monitoring

Log management software for security, compliance, and troubleshooting

Locate Sensitive Data across Networks and Workstations

 

* The newest Monthly Mission can be found here: THWACK Monthly Mission - November 2018

THWACKcamp "The Mission"

 

When you throw a two-day, worldwide virtual IT learning event, you’d better have some interesting material to cover. This year, to satisfy thousands of attendees, we pushed ourselves to find those IT hot buttons, engaged in valuable conversations with industry experts (including our own), swizzled in some thought leadership, and showcased new product introductions—all the stuff we hoped technology pros like you would find interesting.

 

Now, if you happened to miss this year’s THWACKcamp™, or even if you attended, we’ve built this month’s mission around all 18 sessions worth of IT goodness. Sample each session, answer the weekly questions, and you could walk away with one of our latest prizes.

 

Time for all you THWACKademics to get busy. Let’s get this mission started!



NOVEMBER MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
November 5th 2018: Polaroid Snap Instant Digital Camera

November 12th 2018: Keurig K55 Coffee Maker

November 19th 2018: Kasa Smart Wi-Fi Plug

November 26th 2018: Anker Qi-Ceritifed Ultra-Slim Wireless Charger

Grand Prize:
November 26th 2018: VIVO 36" Stand Up Desk Converter



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on October 29th, 2018. Once a question has opened, it will remain open until November 25th, 2018 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUTS

Complete the mission shortcuts between October 29, 2018 and November 25, 2018 to earn an additional 1,000 THWACK® points & enter to win a Nanoleaf Light Panels Rhythm Edition!

Shortcut One:

  1. Take a screenshot of your Orion Health Check page
    • What is the Orion Heath Check page?
    • Not on the latest version(s)? Upgrade your products and then take a screenshot of your Orion Health Check page!
  2. Submit screenshot here

SUBMIT SCREENSHOT

Shortcut Two:
  1. Pre-Register for THWACKcamp 2019

PRE-REGISTER

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by November 4th, 2018 to be entered to win: Polaroid Snap Instant Digital Camera
Week 2: Complete questions 6-10 by November 11th, 2018 to be entered to win: Keurig K55 Coffee Maker
Week 3: Complete questions 11-15 by November 18th, 2018 to be entered to win: Kasa Smart Wi-Fi Plug
Week 4: Complete questions 16-20 by November 25th, 2018 to be entered to win: Anker Qi-Ceritifed Ultra-Slim Wireless Charger

Correctly answer all 20 questions by November 25th, 2018 and get entered to win the Grand Prize! VIVO 36" Stand Up Desk Converter



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

In case you missed the announcements during THWACKcamp, our 2018 THWACK award winners are:

 

Innovation-ize-alyzer Award - rschroeder

Carmen Sandiego Award - CourtesyIT

The Domo-arigato Award - mesverrum

Zero to 100 - jeremymayfield

The SolarWinds Boomerang Award - jbiggley

Keeping it Real - rschroeder

I'm Going to Let You Finish, But... - mesverrum

Class Valedictorian - frankmuhlstadt

Monthly Mission Master - wfordham, ecklerwr1, cisherwood, dealton.lyman, jasonstak2079, steven.crabtree, femiodejide, doberhol, sierra1011

 

 

Thank you to everyone who participated in the nomination process, our esteemed judges, and all of the great contributors who have won our metric-based award.

Web Help Desk® is featured on Gartner®, a business software review site. If you’re a Web Help Desk user, please consider writing us a review to help others evaluate if our software is the right IT Service Management Tool for their organization.

 

Writing a review will only take about five minutes, and to thank you for your time, you’ll be entered for a chance to win a $25 Visa® gift card from Gartner!

It just takes one easy step:

Thank you for your help!

**Offer expires on 10/31/18**

I'm Rick Schroeder, a Network Analyst for the last 28 years for public education and health care systems. I support a network that spans across three north-central states and contains 100 hospitals, clinics, and business sites. I've been a member of THWACK® since 2004 and have attended most THWACKcamp events since.

 

THWACKcamp is a great resource for finding things that help me have better days—things that leverage new powers and features (or things I’d missed) in SolarWinds products. I enjoy sharing ideas during THWACKcamp in the chat window, and I get a kick out of the great camaraderie and notions from other attendees in that same chat window during each session. And who doesn’t enjoy getting points for attending? Points that can go towards a swell THWACK Pack or a Bluetooth speaker or any number of other fun toys!

 

Some of the favorite moments have been "Aha!" instances during the presentations. The times when I learned something new, a different way of getting a job done, or something that helped me solve problems or improve my efficiency. And of course, the other chat window participants and their fun comments are great entertainment, too!

 

I'm most looking forward to "There's an API for That:  Introduction to the SolarWinds Orion SDK." We need more out of our dollars spent on monitoring, and this session might just include the information I need to better automate actions from alerts, reduce alert noise, and talk about how I can tie more things into SolarWinds products via the API. One example of the latter:

This year I was able to get our in-house CMDB tied into the Orion® SQL Database so it can mine UDT information to let our support staff know where a device is located on the network—via the CMDB. It gives Help Desk staff a good idea of which users and devices will be affected by any given hardware outage, since they can tie dependencies of end devices directly to the switches and routers and circuits those devices rely on. This information is great during an outage, but even more so when planning scheduled maintenance. Now we know who to contact when scheduling a maintenance window, and who's impacted by the failure of any given piece of network infrastructure.

 

Even better, I’ll likely have more knowledge of which Select and Call and Query options are valid, plus resources to help me learn the syntax required to create a valid SDK query. Maybe I’ll even learn how to tie SDK into an API that can be leveraged with my other non-SolarWinds products. With the THWACKcamp experts, you just KNOW something great is just around the corner that will address these needs!

 

Maybe best of all, THWACKcamp lets me attend remotely without any cost higher than an hour of my time per session. No need to try to get approval from the finance department for travel expenses and hotel and meals—it’s right in my cube! Who could ask for better convenience and lower-cost knowledge share than that?

 

It doesn’t take much to persuade me to tune in for the events. Patrick Hubbard’s always in a good mood and consistently teaches me something new and useful. Joe Kim is going to share information in the Day 1 Keynote, and he’s the Executive Vice President of Engineering and Chief Technical Officer for SolarWinds. What cool stuff will HE share that I can use to help make my network team shine?

 

 

The great knowledge shared, and the friendly and fun environment, are worth registering to see. Have you registered yet? If not, join me in attending the event October 17-18, 2018. Register now.

 

The beginning of October means it’s time to start stocking up on candy, carving pumpkins, and picking out the perfect Halloween costume. But it’s also a time to scare yourself silly with cheesy Halloween movies and, of course, stories of times when chaos reigned in your data center.

 

The end user’s ghost haunts us all with innocent mistakes this Hallow’s Eve. From security oversights, to trying to troubleshoot their own issues, to accidentally breaking equipment through an unfortunate potion of liquids and electricity, IT pros have seen it all. With the spookiest day of the year approaching, it’s the perfect time to reflect on the scary stories you’ve experienced (or may have yet to experience!) – and we want to hear them!

 

Help us celebrate Halloween this year by submitting your real-life scary stories or nightmarish fears about end users by Wednesday, October 17 and in exchange, we’ll give you 250 THWACK points.

It's about time that GNS3 users got a major upgrade to their existing PuTTY™ tool! We are excited to launch a brand-new integration into the GNS3® software with the recently launched Solar-PuTTY application—powered by SolarWinds. As part of this launch, we want you to put the new FREE tool to the test in the below mission.

 

Mission Details

 

Now we want you to put Solar-PuTTY and GNS3 to the test in our latest community mission!

 

  • Step I: Install the latest version of GNS3 and Solar-PuTTY. To help get you running with the new Solar-PuTTY application and GNS3 integration check out this video series from David Bombal
  • Step II: Once you have played around with Solar-PuTTY, please head to the GNS3 Community and post, in the comments section a screenshot and short description of how you are using Solar-PuTTY inside GNS3 for your chance to win the prizes outlined below.
  • Step III: For an extra submission, tag #solarputtymission on Twitter®.

 

What is up for grabs?

 

Note: Please make sure to post your submission in the GNS3 Community by Clicking Here

Attached are the Terms & Conditions for the Sweepstakes.

Whats New with Solar-PuTTY?

 

In an effort to provide a more effective command-line interface (CLI), we are excited about the new feature sets of Solar-PuTTY, including:

 

  1. Scripts – Automated login and bulk configuration. Scripts are executed immediately after login. You can use scripts to automatically enter enable/privileged exec. You can also create longer scripts to make configuration changes to a device and then run the script on several sessions. Just like credentials, these are stored and can be referenced by any session.

  2. Session – Export and import. Whether you’re in a classroom or in the office, it’s a pain to share connection information verbally. Instead, use the three dots in the top left of Solar-PuTTY to export your sessions, then you can send it to your colleague or whoever you’d like to share it with, so they can easily import the information. Less talk, more results.

  3. Tags – Better than folders. Tags can be a great way to organize your sessions without having to worry about hierarchy or overlap. We like to use them for location (“Dallas Datacenter”) and roles (“Border Router”), but you can use them for anything you like. Create tags in Settings (Ctrl + s) and apply tags to any session. Plus, tags are searchable!

  4. Session Logging – Know your work. Dreaming of a Cisco® Certified Internetwork Expert (CCIE®) Certification? Review your logs after a lab and assess opportunities where you can improve in terms of accuracy, speed, and order of operations—all important for the CCIE. Bad outage caused by a config? Prove exactly what you did or did not do. Better yet, prove how you fixed it! Session logging can be enabled when you create a new session or by editing an existing session.

 



A fountain of database enlightenment awaits you, but will you embark on this mission to find it?

 

As lore would have it, a DBA’s treasure of performance intelligence was said to exist in the data center, yet was never found. But now, thanks to intriguing database discovery, the tables are turned and its riches are now within your reach. Grab your trusty mug and prepare to cast off from your current environment in search of enlightened database performance and desirable loot (aka cool prizes).

 

Sources tell you that Database Performance Analyzer (DPA) 12.0 has the map you’re seeking. Start exploring with Query Performance Analyzer and you’ll find that continual monitoring for inefficient query data access can take the heavy lifting off your shoulders. Database Performance Analyzer can also help you find the queries causing the database engine (and your systems) to work really hard for very little return. Look for Table Tuning Advisors along the way. Discover how you can aggregate the workload from those queries at the table level, supplying the necessary information to help make better proactive tuning and optimization decisions.

 

Go forth and navigate perilous low ROI queries, missing indexes, and table workloads to dig into a wealth of correlation and analysis. “X” marks the spot for optimizing your database performance!

 

Start the mission now for a chance to increase your knowledge and win prizes. Good luck!



OCTOBER MINI MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 10 questions over the course of the month and you'll be entered for a chance to win the grand prize: Nintendo Switch


Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

October 15: Model Shipways Phantom Ny Pilot Boat

October 22: LEGO Lord of the Rings Pirate Ship Ambush


Grand Prize

October 22: Nintendo Switch

150 points are being awarded for each correctly answered question. There are 10 questions, which means you can earn a maximum of 1,500 points for this mission.



MISSION SHORTCUT

 

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Sonos Beam - Compact Smart TV Soundbar!

 

The shortcut is simple:

 

  1. Download a Free Trial of Database Performance Analyzer!
  2. Take a screenshot of table detail within the new table tuning adviser feature.
  3. Submit your screenshot below.

 

 

 

 

MISSION RULES

A new question will open every day (Monday - Friday) starting on October 8th, 2018. Once a question has opened, it will remain open until October 21st, 2018. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by October 14, 11:59 PM CDT to be entered to win: Model Shipways Phantom Ny Pilot Boat
Week 2: Complete questions 6-10 by October 21, 11:59 PM CDT to be entered to win: LEGO Lord of the Rings Pirate Ship Ambush

Correctly answer all 10 questions by October 21, 11:59 PM CDT and get entered to win the Grand Prize! Nintendo Switch



Monthly Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Monthly Mini Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

 

MISSION STATUS: COMPLETED

 

Great driving, THWACKsters!

 

You took our newest products for a spin in this mission and felt first hand at exactly what true performance feels like.

 

Your ride might be over for the time being, but it certainly won't be the last time you take these these amazing products out for another go.

 

Buckle up, we'll see you for the next mission!

 

Mission Recap & Survey Questions:

MISSION WINNERS

 

While all of you handled this mission with amazing precision, a few of you managed to pull away with some amazing prizes. We'd like to recognize those who won this month's amazing giveaways.

 

Week 1: el_kabong

 

Week 2: cpipkin

 

Week 3: pierrenndsb

 

Week 4: rick@triangle-sa.com

 

Grand Prize: ahanes

 

Shortcut: abartel

 

LOG MANAGER FOR ORION & SERVER CONFIGURATION MONITOR

Aggregate, search, and chart log data within the Orion® Platform

Easy-to-use system and application change monitoring

 

* The newest Monthly Mission can be found here: THWACK Monthly Mission - October 2018

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