SolarWinds would like your feedback on Application Performance Monitoring (APM). Your participation in this short survey will be appreciated and can help shape some of our future product plans.

 

http://www.surveygizmo.com/s3/4270992/Application-Performance-Monitoring

 

We will award you 500 THWACK points!

SolarWinds is committed to great software AND great customer experiences
Over the last two years, we’ve invested aggressively in our Customer Success and Technical Support teams. We did this because we know that creating value for our customers creates value for SolarWinds as well. And we’re excited to share that this commitment has garnered deserved recognition for our team.

 

SolarWinds has earned the 2018 Bronze Stevie Award for our Customer Success and Support teams
To put this award in perspective, Stevie® Awards are like the Oscars for businesses in the areas of Customer Success, Sales, and Support. This year we faced fierce competition; the judges evaluated more than 2,200 nominations globally from organizations of all sizes and virtually every industry.

The judges cited SolarWinds’ staff recruitment, training, knowledge sharing, and mentoring practices—all of which contributed to significant improvements in customer satisfaction scores—as the critical factors in their selection.

Receiving the Stevie Award validates our team’s efforts and hard work. We recognize that we are still a work-in-progress, and that there is always room for improvement. Based on feedback from customers like you, we continue to invest in our efforts. This year we:

  • Transitioned to a new case management system
  • Added additional Support staff
  • Upgraded our phone systems
  • Enhanced our Success Center to provide you with even more rich technical content
  • Expanded our SolarWinds Academy to include more training courses
  • Revamped the SolarWinds Certified Professional® program

 

We want to thank you
Our mission goes beyond creating great software. It also supports what you, our customers, do with that software.

Thank you for helping us improve our team and our software. And, of course, we’re always here if you have questions or feedback.

Please join us in congratulating 12 community members who have reached the ranks of the elite THWACK MVPs!  Also deserving of recognition are the 53 existing MVPs who renewed their MVP status for yet another year, some of which have maintained their MVP status for 6+ years!

 

In case you haven't already come across these folks in your conversations here on THWACK, below is a brief introduction for our 12 new MVPs.  Be sure to connect with them and the rest of our MVP roster, they are a power house of knowledge and SolarWinds how-to, best practices, etc.  To learn more about the THWACK MVP program and how you can join, see here.

 

Celebrations are in order! From all of us here at SolarWinds and the THWACK Community - THANK YOU for your contributions and continued support making THWACK the best community to do IT!

 

 

2018 THWACK MVPs
Location

Username: acmtix

Name IRL: Adam Timberley

Professional Title: Infrastructure Monitoring Engineer

Newthorpe, Nottinghamshire, UK

Username: antonis.athanasiou

Name IRL: Antonis Marios Athanasiou

Professional Title: Senior Systems Engineer

Worthing, West Sussex, UK

Username: dodo123

Name IRL: Chris Dodds

Professional Title: Monitoring & Alerting Specialist

Halifax, West Yorkshire, UK

Username: d09h

Name IRL: Donald Heinzen

Professional Title: Senior Systems Administrator

Montgomery, Alabama, US

Username: felixforbes

Name IRL: Felix Forbes

Professional Title: Solutions Architect

North Ryde, New South Wales, Australia

Username: jm_sysadmin

Name IRL: Jake Muszynski

Professional Title: Senior Systems Engineer

Columbus, Ohio, US

Username: jspeer

Name IRL: Jared Speer

Professional Title: Systems Administrator

Cuyahoga, Ohio, US

Username: zennifer

Name IRL: Jennifer Aguilar

Professional Title: Network Adminstrator

El Paso, Texas, US

Username: mesverrum

Name IRL: Marc Netterfield

Professional Title: Field Systems Engineer III

Las Vegas, Nevada, US

Username: kpmarcin

Name IRL: Marcin Kazmierczak

Professional Title: IT Solutions Architect

Warsaw, MZ, Poland

Username: pgaryga

Name IRL: Pete Garyga

Professional Title: ICT Change & Projects Team Manager

Ripley, DE, UK

Username: tallyrich

Name IRL: Richard Phillips

Professional Title: Senior Network Engineer

Rutland, Vermont, US

 

Congratulations are also in order for the rest of our THWACK MVP roster who have maintained their status through 2018!

_stump

adatole

alexslv

aLTeReGo

bleearg13

bluefunelemental

bsciencefiction.tv

byrona

cahunt

ChrystalT

cnorborg

CourtesyIT

damien.solodow

dclick

Deltona

designerfx

ecklerwr1

fcpsolaradmin

Goliath

jangliss

jbiggley

jeff.stewart

jeremymayfield

jeremyxmentzell

Jfrazier

KMSigma

kpmarcin

kurtrh

m_roberts

mcam

mdriskell

michael.kent

mikegale

mprobus

mrxinu

netlogix

nickzourdos

njoylif

Radioteacher

rbonn

rharland2012

RichardLetts

robertcbrowning

rschroeder

sacosgrove

shuth

silverbacksays

skhan

stuartwhyte

superfly99

tinmann0715

tomiannelli

vinay.by

vispetto

wluther

zackm



The hackers are out there, and Backup to the Future is here to save your servers, your data, and your valuable time!

 

You are the driver of the time machine, and your seven-segment display should always show red for the future destination of secured backups of all your servers. Whether your time machine seats two or twenty, SolarWinds® Backup is ready to protect you.

 

Make sure your servers can go back to their last-known good state quickly and easily. Stop relying on old tape-based technology, and take your backups to the cloud. Save time, and recover from anywhere, with our web-based management console.

 

SolarWinds® Backup is your time machine to the Future!



MARCH MINI MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 10 questions over the course of the month and you'll be entered for a chance to win the grand prize: LEGO DeLorean Time Machine Building Set


Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

March 19: Mr. Fusion Car Charger

March 26: Model Time Machine Hover Car


Grand Prize

March 26: LEGO DeLorean Time Machine Building Set

150 points are being awarded for each correctly answered question. There are 10 questions, which means you can earn a maximum of 1,500 points for this mission.



MISSION SHORTCUT

 

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win one of 60 model flying cars!

 

The shortcut is simple:

 

  1. Start your FREE trial of SolarWinds Backup!
  2. Take a screenshot of the console showing either one physical or virtual server successfully backed up.
  3. Submit your screenshot below.

 

 



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on March 12, 2018. Once a question has opened, it will remain open until April 1, 2018 at 11:59 p.m. CST. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by March 18 to be entered to win: Mr. Fusion Car Charger
Week 2: Complete questions 6-10 by March 25 to be entered to win: Model Time Machine Hover Car

Correctly answer all 10 questions by March 25 and get entered to win the Grand Prize! LEGO DeLorean Time Machine Building Set



Monthly Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Monthly Mini Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

When your team was counting on you and the pressure was on, you delivered.

You've never stopped pursuing performance at the highest levels and your hard work has payed off.

There's no gold medal, only the satisfaction that you've accomplished yet another mission.

 

THWACK Monthly Mission - February 2018

 

Mission Recap & Survey Questions:

 

AppOptics

Seamless application performance management and infrastructure monitoring.

 

Start Your FREE Trial

 

Don't forget to check out the March Mission!



“I solemnly swear that I am app to no good.” – Your applications

 

Does it ever feel like your applications are conspiring against you? Do you ever wish there was a magic spell to give you more visibility into communications between the applications you support and the network?

 

Okay, close your eyes and say the following 3 times fast while spinning around in the server room:

 

Eye of newt and ear of toad, grant me visibility into application processes and server nodes.
Zip, zat, add the cheese of a mousetrap; now let me see connection issues between my apps.

 

Did it work?

No?

Okay, but how cool would that have been?

Unfortunately it’s not magic. It’s monitoring.

Fortunately, we have a solution to help you mere muggles: SolarWinds® Server & Application Monitor (SAM). Use SAM to help you succeed in this month’s mission, and transform your unruly apps into applications managed!

 

Want even more ways to learn how to manage your applications better?

 

Be sure to attend our upcoming webcast "If an Application Fails in the Datacenter and No Users Are On It, Will It Cut a Ticket?" on March 13!

 

Also check out this e-book, "Monitoring 201".



MARCH MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: Harry Potter 1-7 House Editions


Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

March 12: Harry Potter Remote Control Wand

March 19: Harry Potter Clue & Harry Potter Marauder's Map Mug

March 26: Golden Snitch Clock

April 2: Marauder's Map Blanket

Grand Prize

April 2: Harry Potter 1-7 House Editions

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



MISSION SHORTCUT

 

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win Harry Potter Legos!

 

The shortcut is simple:

 

  1. Start your FREE trial of SolarWinds Server and Application Monitor!
  2. Take a screenshot of the AppStack Dashboard.
  3. Submit your screenshot below.

 

 




MISSION RULES

A new question will open every day (Monday - Friday) starting on March 5, 2018. Once a question has opened, it will remain open until April 1, 2018 at 11:59 p.m. CST. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by March 11 to be entered to win: Harry Potter Remote Control Wand
Week 2: Complete questions 6-10 by March 18 to be entered to win: Harry Potter Clue & Harry Potter Marauder's Map Mug
Week 3: Complete questions 11-15 by March 25 to be entered to win:  Golden Snitch Clock
Week 4: Complete questions 16-20 by April 1 to be entered to win:  Marauder's Map Blanket

Correctly answer all 20 questions by April 1 and get entered to win the Grand Prize!  Harry Potter 1-7 House Editions



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

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