Update: Our Web Help Desk software is still in the running for Gartner Peer Insights Annual Customers’ Choice award! (In addition, we are in the top 10) Gartner has decided to extend the deadline until Friday, 1/19.  If you haven’t had a chance to post your review, today would be a perfect time to help us out and get some points!


It’s a tight race, and we need an extra push!!


If you have used Web Help desk now and or in the past, and would like to help us win, please consider writing a review today, it won’t take more than 2 minutes! The deadline is quickly approaching so reviews must be submitted by 1/19/2018.


Here’s what we ask:

  1. Click on this link to leave your review: http://gtnr.it/2hYlb5f
  2. Post a review on the link below
  3. As a thank you and we’ll deposit 750 Thwack points into your account!


Thank you for your help!



*Post your review by January 19th to receive 750 THWACK points. Points will be awarded the week of January 22nd.

As a Docker Captain and Cloud Native Ambassador, I’ve done little to keep secret that cloud native technology is a focus of mine.

Having engaged with many of you about your container deployments, and learning that containers have permeated nearly half of your environments, we know containers are a focus of yours as well.


We’d like to gather a more holistic perspective.

So, whether using them today or not, we’re asking for all of your help in better understanding if, when and how you’re leveraging containers.

Please take our two-minute survey and earn 500 Thwack points in the process -




Feel free to share here or reach out with any additional feedback or experiences you’d like to share. We’re all ears – email, twitter, linkedin.


*Complete survey by January 31, 2018 to receive 500 THWACK points.

Points will be awarded after survey closes.

All of us had to start somewhere. Whether it was your first computer, a programming class in school, or that job that helped you get your foot in the door—there was a beginning. Origin stories aren’t just for super heroes. Even everyday unsung heroes had to be forged in the fire of greatness and molded to what they are today.


Every day is a new chapter. Life in IT never slows down and a new story is always unfolding. It’s not the problem you fixed yesterday or the solution you found today, but the collective IT expertise we gain along the way that keeps us coming back for more, every day. We believe that for every IT pro, there’s a success story waiting to be told, and we want to hear yours.



In the spirit of reflection that comes with a new year, we’d like you to tell us how your IT story has unfolded. Share your experiences in the comments below and we’ll reward you with 500 THWACK® points. It doesn’t matter if your story is humorous, heroic, or humble—we’re interested in hearing what made you the IT pro you are today!


*Post your story by Friday, February 2nd, 2018 to receive credit. Points will be awarded the following week.

Zoinks! Someone is using up all the bandwidth and causing major slowdowns throughout the whole organization. For this mission, we’re going to need to hop into the whodunit wagon and use Network Performance Monitor (NPM), Network Traffic Analyzer (NTA), and User Device Tracker (UDT) to unmask the inconsiderate bandwidth hog. NPM and NTA combine to form Bandwidth Analyzer Pack, which can detect, diagnose, and resolve network performance issues. UDT allows you to locate users and devices on your network. This groovy trio of network tools will make it easier than ever to stop bandwidth hogs in their tracks.

And they would have gotten away with it, if it weren’t for you meddling THWACKsters!


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: Nest Cam Indoor Security Camera


Weekly Prizes & Drawing Dates:

January 15: Phillips Smart Bulb Kit

January 22: CORSAIR Gaming Keyboard & Mouse

January 29: Hyper X Gaming Head Set

February 5: Action Back Pack for GoPro

Grand Prize

February 5: Nest Cam Indoor Security Camera

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.


Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a LEGO® Scooby-Doo® the Mystery Machine Building Kit!

The shortcut is simple:
    1. Download Bandwidth Analyzer Pack.
    2. Take a screenshot of the Application Summary Page. (My dashboards> Netflow> Apps)
    3. Submit your screenshot below.


*Bonus round* Earn up to an additional 500 THWACK points for screenshots showing all UDT Nodes - Submit bonus screenshots here


A new question will open every day (Monday - Friday) starting on January 8, 2018. Once a question has opened, it will remain open until February 4, 2018 at 11:59 p.m. CST. Check the schedule below for exact open/close times.

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by January 14 to be entered to win: Phillips Smart Bulb Kit
Week 2: Complete questions 6-10 by January 21 to be entered to win: CORSAIR Gaming Keyboard & Mouse
Week 3: Complete questions 11-15 by January 28 to be entered to win: Hyper X Gaming Head Set
Week 4: Complete questions 16-20 by February 4 to be entered to win: Action Back Pack for GoPro

Correctly answer all 20 questions by February 4 and get entered to win the Grand Prize! Nest Cam Indoor Security Camera

Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

The User Experience (UX) team wants to learn about how you’d want to use threshold charts with more than one object (e.g. Node 1, Node 2, etc) on them.

We’re also interested in general feedback on charts, too!

Take this brief survey (5 minutes or less) for 250 THWACK points!


Take survey now>>


*Complete the survey by January 23, 2018 to receive 250 THWACK points.

Points will be awarded  after the survey closes.

Thwacksters, we’re home.

You have successfully built a team of indomitable monitoring solutions and defeated the evil Empire of End-Users.

You have restored order to your IT galaxy and saved us all from the clutches of poor performance.

The Force is strong in this community, congrats on another mission accomplished!


THWACK Monthly Mission - December 2017


Mission Recap Survey & Questions:

Server & Application Monitor

Find and resolve application problems before they become incidents.


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