Start the SolarWinds Network Management Assessment to help you assess your current network monitoring and management challenges across the three dimensions of Coverage, Tools, and Measurement. 

Then compare your results to your industry peers, and get some recommendation advice to help address any identified shortcomings.


Take the assessment now>>

Curious to learn about Patch Manager?  This new SolarWinds Academy course is a great primer and will get you up to speed quickly.


*NOTE: Attending the training will earn you 2,000 THWACK points!


Please register to attend the live training from the SolarWinds Academy! 


Title: Introduction to Patch Manager






  • Thursday, September 28, 2017 12:00 - 16:00 CST
  • Thursday, October 12, 2017 09:00 - 13:00 CST


Specifically, this training will cover:


  • Initial installation
  • Post-installation configuration
  • Basic Patch Manager features
  • Practical use cases for the commonly used features of the product.


How to register: To register your attendance for this class please log into the customer portal and select the appropriate class and date to register.

Curious to learn about what’s new in the NPM 12.2 release, including PERFSTACK?


Please register to attend the live trainings from the SolarWinds Academy!


*NOTE: Attending these trainings will earn you 1,000 THWACK points!


Title: New Feature Training: NPM 12.2 AND Perfstack





  • Wednesday, September 20, 2017 8:00 PM - 9:30 PM (CDT) APAC
  • Thursday, September 21, 2017 7:00 AM - 8:30 AM (CDT) EMEA
  • Thursday, September 21, 2017 10:00 AM - 11:30 AM (CDT) NA


Specifically, this training will cover:

- Network Insight for Cisco ASA

- Updates to the install/upgrade process

- Database connection and security enhancements

- PerfStack, including Real Time monitoring capabilities

- ARM/Linux Agent

- User Interface Updates

- Additional ASA support in NCM and UDT

- Where to find upgrade resources including guides, training videos and release notes


How to register: To register your attendance for this class, please log into the customer portal and select the appropriate class and date to register.


Hello THWACK Community! My name is Brett and I am a new Community Manager here at Solarwinds in Lehi, Utah! I am SO excited to meet everyone in this great community!


Just a bit about myself… I am originally from Northridge, CA. I attended junior college in Santa Monica, CA and then graduated from Arizona State University at the Walter Cronkite School of Journalism and Mass Communications in August 2015.


I have found my passion in building online communities and serving people within these communities.


Outside of THWACK, I enjoy traveling, meeting new people, being around water, spending time with my girlfriend (VERY soon to be fiancé!), college football, and trying new restaurants!


In regards to THWACK, I'm here to serve you and continue to bring an excellent user experience! But first, I want to hear from YOU!


What are your favorite aspects of THWACK? How can I help you?


I look forward to interacting with everyone here in this wonderful community! And don't hesitate to reach out with any questions/comments/funny memes!



This week, we are hosting a webcast called Five Ways to Reduce Your Network Config Management Stress. This is for all of you who are trying to manage one hundred things all at once. Our presenters, SolarWinds Head Geek, Destiny Bertucci ( Dez ), and SolarWinds Principal Product Manager, Tyler Peterson (tyler.peterson), will go over five easy ways to simplify network configuration management so you can get time back in your day. Register HERE.


Webcast: Five Ways to Reduce Your Network Config Management Stress

Date: Thursday, September 14, 2017

Time: 12:00 p.m. CDT

Duration: 50 minutes plus live Q&A

Register NOW.

Helpdesk ticket #8675309

Report date: 8/7/17 8:00 AM

Est Due date: 9/3/17 11:59 PM

Department: Marketing (again)

Status: Closed!

Request type: Helpdesk request > Hardware

Subject: Sending out an S.O.S. (Save our server)

Notes: Congrats THWACKsters! You were able to successfully rescue your end-users from the clutches of downtime, password, resets and most importantly from id10T errors.




Mission recap survey & questions:


Web Help Desk



The supreme art of [cybersecurity] war[fare] is to subdue the enemy without fighting. – Sun Tzu *With added geekiness. 

Young THWACK®-hoppers, your mission this month is to master the art of Security Kung Fu. Those who master this discipline will be better equipped to defeat IT security threats. Enemies you may face on your journey to impenetrable IT security include malware, phishing scams, compliance violations, or even internal threats. However, you will not need to fight your enemies alone. Accompanying you on your journey is SolarWinds® Log & Event Manager (LEM)—a SIEM that makes it easy to use logs for security, compliance, and troubleshooting. LEM is highly skilled in threat intelligence, active response, and real-time event correlation. To complete this mission, you’ll need to work together to move swift as the wind and closely formed as the wood. Attack like the fire and be still as the mountain (– Sun Tzu).

Good luck!


Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: A PS4 + Kung Fu Panda Game!


Weekly Prizes & Drawing Dates:

September 11: Home Security Camera
September 18: Aegis Flash Key 8 GB
September 25: Tiny Arcade
October 2: Ninja Turtle RC ATV

Grand Prize

October 2: PS4 + Kung Fu Panda Game

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.


Complete the mission shortcut to earn an additional 1,000 THWACK® points & the first 100 get Kung Fu Security T-shirts!
The shortcut is simple:
    1. Download Log & Event Manager
    2. Set up an action rule to ensure that you receive an email when a new group member is added to the admin group.*Click HERE for hint.
    3. Submit a screenshot of the rule you have set up



A new question will open every day (Monday - Friday) starting on September 4, 2017. Once a question has opened, it will remain open until October 1, 2017 at 11:59 p.m. CDT. Check the schedule below for exact open/close times.

Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by September 10 to be entered to win: Home Security Camera
Week 2: Complete questions 6-10 by September 17 to be entered to win: Aegis Flash Key 8 GB
Week 3: Complete questions 11-15 by September 24 to be entered to win:Tiny Arcade
Week 4: Complete questions 16-20 by October 1 to be entered to win: Ninja Turtle RC ATV

Correctly answer all 20 questions by October 1 and get entered to win the Grand Prize! PS4 + Kung Fu Panda Game

Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany

Filter Blog

By date: By tag:

SolarWinds uses cookies on its websites to make your online experience easier and better. By using our website, you consent to our use of cookies. For more information on cookies, see our cookie policy.