It is with great sadness that I share with y'all today that I am officially leaving THWACK. This was a tough decision to make as I have truly loved being apart of such a passionate and dedicated community, but the time has come for me to close this amazing chapter of my life. I am so thankful that this was my first job opportunity after graduating college and will forever remember each and everyone of you and your love for all things THWACK!
I have to give a huge shout out to my team members DanielleH, wabbott, and thegreateebzies. Y'all made it easy to come to work everyday and always kept me laughing and smiling. I hope my next set of coworkers enjoys how much I talk about Weezer (my cat) and can handle my love for food--especially doughnuts and queso.
It's been a wonderful and I can't wait to see where my life takes me next!
To all the people I met here at SolarWinds,
Attention everyone who lives in the U.K. or Germany - SolarWinds is bringing a SolarWinds User Group (SWUG) your way soon! We had an amazing time with those of you who attended the London SWUG last year and we're coming back in full-force later this year. SWUG is also looking to make a stop in Germany for our first time.
Registration for London is now open: November 14, 2017 - London, U.K. SWUG
Registration for Berlin is now open: November 10, 2017 - Berlin, DE SWUG
Have you had success with Database Performance Analyzer? Do you love DPA? Are you interested in sharing your story with us and others? Could you potentially act as a SolarWinds reference?
If you don’t mind, please take a minute, (and grab a quick 500 THWACK points), to complete a quick survey and let’s start the conversation! We look forward to your feedback.
*Points will be applied when survey closes.
Congrats THWACKsters you’ve won the proverbial systems game!
For achieving this feat, you deserve a spot on the wall of fame.
Not only did you vanquish server and application issues,
but you also handled your annoying end-users without using all the tissues.
Once again it’s mission accomplished.
Until next month when we launch a new mission as promised.
Mission recap survey & questions:
Server & Application Monitor
Find and resolve application problems before they become incidents.
Helpdesk ticket #8675309
Report date: 8/7/17 8:00 AM
Est Due date: 9/3/17 11:59 PM
Department: Marketing (again)
Request type: Helpdesk request > Hardware
Subject: Sending out an S.O.S. (Save our server)
Request detail: Help!!! We were having our annual Marketing summer bash and things got a little out of hand. The weather wasn’t cooperating so we had to move everything inside—including the dunk tank that we use to dunk the CMO and other heads of marketing. We had a hard time finding a corner big enough to set up the tank until we came across a large corner on the IT floor next to that room where the server thingies live (I’m not sure what y’all do with all of those). Anyway, one thing led to another and I’m afraid that room may have gotten a little wet. I didn’t think it was a big deal until we couldn’t access our emails or any of our files on the shared drive. Please tell me you can fix this?! Maybe try unplugging them and plugging them back in? That’s usually what you tell me when I can’t get anything to work. J Thanks!!
^ Sound familiar? This month’s mission is a Race to Rescue your end-users from downtime, password resets, and most importantly, from PEBCAK errors. If you can relate, feel free to share your help desk horror stories in the comment section.
Use the mission’s resources to complete the tasks and answer the questions for a chance to win!
Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.
Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: 12-Month Creation Crate Subscription
A new question will open every day (Monday - Friday) starting on August 7, 2017.
Once a question has opened, it will remain open until September 3rd, 2017 at 11:59 p.m. CDT.
Check the schedule below for exact open/close times.
Correctly answer all five questions within a given week and you’ll be entered for a chance to win the weekly prize:
Week 2 - Drawing on August 21: R2-D2® Mini Fridge
Week 3 - Drawing on August 28: Echo Dot™ + Philips® Hue White Starter Kit
Week 4 - Drawing on September 4: Death Star Levitating Blue Tooth Speaker
Grand Prize - Drawing on September 4: 12-Month Creation Crate Subscription
150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.
Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a 64GB iPad Pro®!
The shortcut is simple:
Download Web Help Desk®
*Check out this video for step-by-step instructions on how to set up action rules in Web Help Desk.
3. Earn 1,000 THWACK points per product & enter to win a 64GB iPad Pro
Web Help Desk
AFFORDABLE HELP DESK TICKETING AND ASSET MANAGEMENT SOFTWARE
Correctly answer all 20 questions by September 3 and get entered to win the Grand Prize! 12-Month Creation Crate Subscription
The second quarter was the greatest of fun, my THWACKalite friends! It’s your friendly THWACK product manager, back with your next quarterly update on what’s new, what’s blue, and cooking.
You may have noticed DanielleH, wabbott, and lindsey.serrano have started an exciting process of adding the coolest of unique swag to the THWACK store, in the form of an Erlenmeyer flask water bottle, a thumping new Bluetooth speaker, and what we’re lovingly starting to call a ‘THWAmmock’. Because, you know, puns! Act fast, supplies are flying off our digital shelves.
It’s been a wild quarter, and there are some amazing things about to happen in the coming months. DanielleH just won’t let me tell you about them. Something about “surprise”. Thanks for being loyal friends and family on here. In the words of the great William THWACKspeare: “To THWACK, or not to THWACK. That is the question.”
Oh, and, as always, here's a picture of lindsey.serrano before her morning coffee: