It is with great sadness that I share with y'all today that I am officially leaving THWACK. This was a tough decision to make as I have truly loved being apart of such a passionate and dedicated community, but the time has come for me to close this amazing chapter of my life. I am so thankful that this was my first job opportunity after graduating college and will forever remember each and everyone of you and your love for all things THWACK!


I have to give a huge shout out to my team members DanielleH, wabbott, and thegreateebzies. Y'all made it easy to come to work everyday and always kept me laughing and smiling. I hope my next set of coworkers enjoys how much I talk about Weezer (my cat) and can handle my love for food--especially doughnuts and queso.


It's been a wonderful and I can't wait to see where my life takes me next!


To all the people I met here at SolarWinds,


Image result for avocado thanks meme

In honor of the total solar eclipse happening in North & South America today, we thought it would be fun to see who can come up with the best total Solar[Winds] eclipse meme!


Here are a few ideas to get you started:



Attention everyone who lives in the U.K. or Germany - SolarWinds is bringing a SolarWinds User Group (SWUG) your way soon! We had an amazing time with those of you who attended the London SWUG last year and we're coming back in full-force later this year. SWUG is also looking to make a stop in Germany for our first time.


Registration for London is now open: November 14, 2017 - London, U.K. SWUG


Registration for Berlin is now open: November 10, 2017 - Berlin, DE SWUG

Have you had success with Database Performance Analyzer? Do you love DPA? Are you interested in sharing your story with us and others? Could you potentially act as a SolarWinds reference?


If you don’t mind, please take a minute, (and grab a quick 500 THWACK points), to complete a quick survey and let’s start the conversation!  We look forward to your feedback.


Take Survey Now


Thank you!


*Points will be applied when survey closes.


Congrats THWACKsters you’ve won the proverbial systems game!

For achieving this feat, you deserve a spot on the wall of fame.

Not only did you vanquish server and application issues,

but you also handled your annoying end-users without using all the tissues.

Once again it’s mission accomplished.

Until next month when we launch a new mission as promised.




Mission recap survey & questions:


Server & Application Monitor

Find and resolve application problems before they become incidents.




Helpdesk ticket #8675309

Report date: 8/7/17 8:00 AM

Est Due date: 9/3/17 11:59 PM

Department: Marketing (again)

Status: Open

Request type: Helpdesk request > Hardware

Subject: Sending out an S.O.S. (Save our server)

Request detail: Help!!! We were having our annual Marketing summer bash and things got a little out of hand. The weather wasn’t cooperating so we had to move everything inside—including the dunk tank that we use to dunk the CMO and other heads of marketing. We had a hard time finding a corner big enough to set up the tank until we came across a large corner on the IT floor next to that room where the server thingies live (I’m not sure what y’all do with all of those). Anyway, one thing led to another and I’m afraid that room may have gotten a little wet. I didn’t think it was a big deal until we couldn’t access our emails or any of our files on the shared drive. Please tell me you can fix this?! Maybe try unplugging them and plugging them back in? That’s usually what you tell me when I can’t get anything to work. J Thanks!!


^ Sound familiar? This month’s mission is a Race to Rescue your end-users from downtime, password resets, and most importantly, from PEBCAK errors. If you can relate, feel free to share your help desk horror stories in the comment section.

Good luck!


Good Luck!



Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: 12-Month Creation Crate Subscription



A new question will open every day (Monday - Friday) starting on August 7, 2017.

Once a question has opened, it will remain open until September 3rd, 2017 at 11:59 p.m. CDT.

Check the schedule below for exact open/close times.


Correctly answer all five questions within a given week and you’ll be entered for a chance to win the weekly prize:


Week 1 - Drawing on August 14: Millenium Falcon® Pool Float + 20oz HydroFlask®

Week 2 - Drawing on August 21: R2-D2® Mini Fridge

Week 3 - Drawing on August 28: Echo Dot + Philips® Hue White Starter Kit

Week 4 - Drawing on September 4: Death Star Levitating Blue Tooth Speaker

Grand Prize - Drawing on September 4: 12-Month Creation Crate Subscription

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a 64GB iPad Pro®!

The shortcut is simple:

  1. Download Web Help Desk® 

  2. Upload a screenshot after install of:
    • The “Action Rule Info” tab detailing the name of your action and a description of its purpose
    • The “Actions” tab detailing what process will take place after your action rule is triggered

*Check out this video for step-by-step instructions on how to set up action rules in Web Help Desk.

     3. Earn 1,000 THWACK points per product & enter to win a 64GB iPad Pro


Mission shortcut Terms & Conditions: US, UK, & Canada | Germany | Australia


Web Help Desk






Weekly Prizes







Week 1: Complete questions 1-5 by August 13 to be entered to win: Millenium Falcon Pool Float + 20oz HydroFlask
Week 2: Complete questions 6-10 by August 20 to be entered to win: R2D2 Mini Fridge
Week 3: Complete questions 11-15 by August 27 to be entered to win: Echo Dot + Philips Hue White Starter Kit
Week 4: Complete questions 16-20 by September 3 to be entered to win: Death Star Levitating Blue Tooth Speaker

Correctly answer all 20 questions by September 3 and get entered to win the Grand Prize! 12-Month Creation Crate Subscription


Monthly Mission Terms & Conditions: US, UK, & Canada | Germany | Australia

The second quarter was the greatest of fun, my THWACKalite friends! It’s your friendly THWACK product manager, back with your next quarterly update on what’s new, what’s blue, and cooking.


You may have noticed DanielleH, wabbott, and lindsey.serrano have started an exciting process of adding the coolest of unique swag to the THWACK store, in the form of an Erlenmeyer flask water bottle, a thumping new Bluetooth speaker, and what we’re lovingly starting to call a ‘THWAmmock’. Because, you know, puns! Act fast, supplies are flying off our digital shelves.


Half-Steps Back:

  • We had a short period of time where y’all were collecting your magnificent THWACK points at a rate faster than Bunchball could track them. The pain points have been identified and resolved.


Leaps Forward:

  • We’re excited to announce we've completed our upgrade to the latest and greatest community platform. Things went off without a hitch and THWACK was only down for ~6 hours.
  • Is something going on with SolarWinds Lab? You may have noticed a new nav icon and a design refresh. Our beloved IT Pro talk show has received some makeup, including new page skins, a sweet new logo, and a rocking new intro segment. Haven’t watched an episode before? You should check us out on the 16th!
  • Slow chant: THWACKcamp! THWACKcamp! THWACKcamp! We’re in the throes of prepping for THWACKcamp 2017, and it’s going to be our biggest, baddest event in THWACK history. Not counting the great Network Performance Monitor Riots of 1862. Registration started August 1st.


It’s been a wild quarter, and there are some amazing things about to happen in the coming months. DanielleH just won’t let me tell you about them. Something about “surprise”. Thanks for being loyal friends and family on here. In the words of the great William THWACKspeare: “To THWACK, or not to THWACK. That is the question.”







Oh, and, as always, here's a picture of lindsey.serrano before her morning coffee:


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