Hello, fellow THWACKians!


If we haven’t met, my name is Ben " thegreateebzies" Garves, and I’m the Product Manager working with the amazing DanielleH, wabbott, and lindsey.serrano to take THWACK to the next level.


I want to take the time each quarter to share with you some of the leaps forward (and half-steps backward) we’re taking to grow THWACK into one of the greatest online communities on the lightweb. Let’s face it. We can’t compete with some of the things on the darkweb.


Half-Steps Back:

  • You may have noticed our leaderboards have been all over the place. We first started experiencing leaderboard discrepancies in November of 2016 and eventually pushed out partner vendor to scrap their entire infrastructure and rebuild our leaderboards from scratch. I can happily report leaderboards are now perfectly synced. Just remember, points showing in your lifetime point balance may take up to 30 minutes to update on your leaderboard.
  • We had a super fun unplanned system outage on April 26th. Let’s just say there was a drought at the server farm in Phoenix.


Leaps Forward:

  • “Remove from cart” added to the THWACK store. Previously, items would need to be manually removed. Now, you have the ability to cancel an item before completing your purchase.
  • Free Tools and Trials redesign. We went wild and did a responsive redesign of a slightly outdated Free Tools and Trials page. If you haven’t seen it, check it out here.
  • SWUG redesign. Hello modernization! We’ve also redesigned our SolarWinds User Group pages to provide you with much more information on everything from joining, hosting, and requesting a SWUG near you, to sharing your experience. You can take a quick peek here.
  • We’ve made some tweaks to our chat for SolarWinds Lab and THWACKcamp 2017 that provides for a more sound and stable environment.


One more quick note. We will be discontinuing point awards for document downloads. It’s been widely debated here, but preventing users from gaming these downloads will help us make sure we’re giving the best possible experience to the users who work so hard for their points. Whelp, that’s it for this quarter! See everyone in three months for another update!


(P.S. As always, here’s an adorable picture. Of a wabbott.)