If your company is anything like SolarWinds, you’ve probably been going through the annual goal-setting process with your management team. In many functions, this is relatively straight forward. Sales sets goals based on quota, marketing based on creating demand, engineering based on product development and delivery, etc… But, how do you in IT quantify the value you provide to the organization and therefore determine your goals? Is it reliability, SLAs, cost control, customer satisfaction, something else? Or, are you in such a firefighter mode that you never actually get to set goals and objectives? Share with us some of your goals for the upcoming year and how you measure your value to your company.