The User Experience and NPM team is interested in learning about your Cisco ASAs. If you have a spare 5 minutes, please fill out this survey to receive 250 thwack points. Thank you!


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Thwacksters, it is important that you remember the journey to the cloud begins with one step.


In this mission you will encounter spiritual cloud guides on your way to the snow-capped peaks where happy little clouds roam. These guides include: Librato, Papertrail, TraceView, and Pingdom.  Use the wisdom and hints they give you each day to answer the questions.


By the end of your journey you will learn that SolarWinds Monitoring Cloud is a suite of SaaS products that helps you solve complex performance and reliability problems with your cloud infrastructure or apps.


We wish you luck as you embark on your journey to the cloud.


Wax on, wax off. Wax on, wax off.



Use the mission’s resources to complete the tasks and answer the questions for a chance to win!


  • Correctly answer each question during the week and you'll be entered to win the weekly prize.
  • Correctly answer all 20 questions over the course of the month and you'll be entered to win the Grand Prize: Oculus Rift + Oculus Touch



A new question will open every day (Monday - Friday) starting on January 9th.

Once a question has opened, it will remain open until February 5th @ 11:59pm.

Check the schedule below for exact open/close times.


Correctly answer all five questions within a given week and you’ll be entered to win the weekly prize:


150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



Weekly PrizesMon
Week 1 - Librato: Remote control Sumo Wrestlers + Automatic sand drawing (zen garden)

Complete questions 1-5 by January 15th to be entered to win

Week 2 - Papertrail: Sphero BB8

Complete questions 6-10 by January 22nd to be entered to win

Week 3 - TraceView: XBOX 1S + Battlefield

Complete questions 11-15 by January 29th to be entered to win

Week 4 - Pingdom: Sonos Play:3

Complete questions 16-20 by February 5th to be entered to win

Correctly answer all 20 questions by February 5th and get entered to win the Grand Prize!
Oculus Rift + Oculus Touch!


Official Terms & Conditions: US, UK, & Canada | Germany

Here are some activities to consider to help you become more successful using SolarWinds products. Bookmark these 7 habits in your favorites!


1. Wait, you don’t know the answer? ASK the THWACK community!

Join THWACK™, the SolarWinds Community of over 150,000 IT Pros!


2. Get Access to the Customer Portal!

What is so great about your Customer Portal? You will have access to free, instructor-led training, you can view the status of support cases and gain knowledge and insight into what’s next with SolarWinds.  Don’t be left out when it’s time to upgrade, renew or add more licensing. See it all here at your fingertips.  Request your *Customer Portal Login if you don’t have access. If you are the Customer Portal Administrator, you can simply add your co-workers. Here are the instructions on how to set up a new user in the Customer Portal.


a) Start taking Free Training Now: No budget required for training offered by SolarWinds!  Use the Virtual Classrooms calendar view in your Customer Portal so you can see all the upcoming live classes that are offered. Can’t make it to live training? Check out the latest recorded on-demand videos.

b) Keep up to date on recent product releases:  Get the current feature releases for current product enhancements and updates at your fingertips, even easier.

c) Download FREE trials for products:Download FREE Trials of any SolarWinds products (we have over 30 to choose from) without having to fill out a form. NO FORM just PICK-CLICK- DOWNLOAD! Try other SolarWinds products to boost your productivity. If you do have questions or need assistance with your evaluation, contact


PRO TIP* - Link your Customer Portal account with your THWACK account to automatically earn 2000 THWACK points – Learn How  One of the benefits of linking your THWACK & Customer Portal accounts is you can get up to 2,000 THWACK points for every live customer training course attended.


3. Understand how to open a support case and get the right visibility

Please take a look at this article on how to check the status of your support case and increase visibility. To check the health of your Orion Platform, you can now simply open the Orion Health page if you're on Orion Platform version 2018.2 and above. We've also provided a video for you on how to use the Active Diagnostics feature of Orion Platform products if you are running an older version of the Orion Platform.


4.   Learn how to prepare your system for a stress free upgrade

If you are under active maintenance, you can upgrade to the latest version free of charge. Take advantage of new features and performance improvements and upgrade to the latest version. Be sure that your current version of software is supported – we’ve announced end of life for some versions recently. Here are the top resources to help you successfully upgrade:

  • Back Up SolarWinds - Be sure you have a current back up of your Orion Platform database (you should be doing this already!)
  • Use Upgrade Resources:

a) Product Upgrade Advisor – The product upgrade advisor will help you establish steps for upgrading. If you need help upgrading to the latest releases of your SolarWinds software, contact support.

b) Upgrade Guides – Go to the Success Center homepage, simply choose your product, select the documentation tab and then select the “UPGRADE GUIDE”. Some guides also include step-by-step videos so you can follow along.

c) SolarWinds Academy Watch this recorded training - Tips & Tricks for Upgrading NPM (and any Orion Platform product).

d) Get help from an expert: If you would like an upgrade expert to be with you every step of the way, learn more about our Smart Start - Orion Upgrade offering.


5. Customization – Take your monitoring to the next level!

  • Get the basics down first by leveraging concepts outlined in our Getting Started Guides.
  • Use Community-Contributed Reports & Templates. We know that creating custom reports and templates can be time-consuming. That's why SolarWinds created aContent Exchange on THWACK, where engineers like you can share the custom reports, network config templates and application templates they have built.
  • Learn how to customize your environment with free training and documentation in the Success Center. Check out these guides on how to create custom templates, use custom properties, create custom alerts, and how to create custom reports.
  • Join or create groups to collaborate with like-minded members. Here you can find and meet the THWACK MVP’s, SolarWinds employees, and Technology Partners that can help you find scripts, custom reports and even find an Alert Guru or two!


6. Share your Story – No ordinary campfire tales here!

SolarWinds prides itself on the amount of sharing of knowledge and feedback we are able to present on an ongoing basis. Customers are always looking for ways to find the best practices, latest tips & tricks that others are using. We offer multiple ways to interact with fellow customers. You can attend a local SWUG (SolarWinds User Group), read testimonials, write and read a product review or refer a colleague.


  • SWUG - Cost to attend SWUG is FREE & these are onsite, in-person events. Locations for these events are currently based on demand for a particular area.

You can request your area here. If you are interested, you can also sign up to apply to be host for a SWUG in your area. Apply Now!.



7.  Keep IT fun and informative!

Learning IT best practices doesn’t have to be dull. Who doesn’t enjoy playing a game or finding a mission to gain insight and knowledge to get the job done. Check out the latest THWACK contest or mission, our customer’s favorite way to learn and earn THWACK points for exclusive Solarwinds SWAG! Or visit the Geek Speak™ blog to learn what's currently going on in the world of IT Management. Save these into your favorites so you can stay engaged and informed.


What is your favorite habit? Any others you would add? Please comment below. Best of 2017 to you!



Congratulations THWACKsters!

Using the power ups in the mission you were able to successfully free your network, servers, database, and IT security from the clutches of the King of All Alerts.


Mission recap survey & questions:

Power up your IT Monitoring!


Bandwidth Analyzer Pack

Comprehensive network bandwidth analysis & performance monitoring


Server & Application Monitor

Find & resolve application problems before they become incidents


Log & Event Manager

A SIEM that makes it easy to use logs for security, compliance, & troubleshooting


Database Performance Analyzer

Performance monitoring, analysis, & tuning


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