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This month on Helpdesk Feud, all the way from the THWACK community, our returning champions—the Helpdesk Family! You successfully continued the winning streak even though you battled against the toughest families of helpdesk issues each week. For the win and 3,000 THWACK points you are this month’s Helpdesk Feud champions! We’d like to present you with a check for your winnings (see attached)—Congratulations!

thwack Monthly Mission - May 2016

 

Mission recap survey & questions:

 

Free Trials & Free Tools:

Continue your Helpdesk Feud winning streak with these Free Trials & Free Tools.

Free Trials

Fully Functional, 30-Day Trial

Free Tools

Limited Functions, 100% Forever Free

DameWare Remote Support

 

                       

Web Help Desk Free Edition

 

                      

Web Help Desk

 

                      

DameWare SSH Client for Windows

 

                      

Serv-U FTP Server

 

                      
If you're interested in more free tools and trials, head over here>>

Kiwi Log Viewer

 

                      

 

Mission Accomplished! Don’t forget to join us for our next mission starting June 6th!

We are pleased to introduce a new course for Log & Event Manager Customers. SolarWinds Log & Event Manager 101: This course covers LEM deployment, configuration, fundamental concepts, and use cases. This class will introduce users to SolarWinds' holistic approach of gathering information, correlating activities, managing security threats and providing regulatory compliance Sign up in the SolarWinds Customer Portal:https://customerportal.solarwinds.com/VirtualClassrooms/ Next Course Date/Time: THURSDAY, JUNE 2nd , 2016 10:00 AM - 2:00 PM CDT

As you may or may not know, the THWACK Community is turning 13 this year. That’s right, we’re moving into our teen years and with that comes way better parties maturity and a grown up attitude. So instead of just thinking about ourselves, we want to give back to our amazing community of 130,000+ IT Pros and counting. However, THWACK’s birthday isn’t until June 9th… so you’re going to have to come back to see what we have in store for you

 

 

In the meantime, we’d love to hear your favorite THWACK memories in the comment section.

Stay tuned… more to come on June 9th.

 

If you haven't already, make sure you join our Geek Pride Day celebration over here>> Most Intriguing Geek

Huge news! You can now link your THWACK and Customer Portal logins to navigate seamlessly between these two properties.  Additional advantages to linking your accounts include seeing the products you own in your THWACK profile, see your renewal dates, renew licenses, open support tickets, review existing support tickets, and gain more visibility and access to beta's for the products you own.  This is just the first iteration of the SSO deployment so look for more benefits to come!  Huge props to mrs.alterego for connecting the dots and making this long-standing feature request happen!

 

For steps to link your accounts and additional information please see THWACK & Customer Portal SSO Frequently Asked Questions.

 

How do I link my THWACK account to my Customer Portal Account or "IUA"?

First you will need to go to your profile page and pull down the menu under “Actions”.

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Next, select “Link Customer Portal account” and you will be given a quick synopsis on the benefits to linking your THWACK and Customer Portal accounts.

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Finally, you will be asked to enter your Individual User Account credentials, which are your company email address and your chosen password. If you have any settings in THWACK to remember your username and password, please make sure when you are prompted to enter your IUA that you don’t enter your THWACK credentials. You will see below in the example that my IUA is completely different from my THWACK credentials. I am not mrs.alterego on the Customer Portal side of the house.

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It is that time of year again, where we look back on 2015 and take stock of our success. With this in mind, we are excited to announce the winner of the second annual SolarWinds Partner of the Year award! This award is presented to one partner every year as a recognition of their success with SolarWinds Commercial and State & Local Education sales teams.

 

Our 2015 winner is SoftwareOne!

 

SoftwareOne emerged as a partner that is eager to win and expand SolarWinds channel business through actively participating in our monthly webcasts, inviting SolarWinds on regional team sales calls for training, and meeting aggressive growth goals. They have been a pleasure to work with and are constantly looking to establish themselves as a trusted advisor for their customers and all IT pros.

 

Congratulations, SoftwareOne! Thank you for your continued commitment to SolarWinds, we are excited for the competition to heat up in 2016.

 

The SolarWinds Partner of the Year award is based on the following criteria:

  • Business Growth – Finding new business and routinely connecting with the Channel team on opportunities
  • Partner Enablement – Participating in SolarWinds monthly partner trainings
  • Partner Agility – Cooperatively working with SolarWinds inside channel sales model
  • Partner Commitment – Striving to be the customer’s trusted advisor on IT Management with SolarWinds product offerings

 

*Only SolarWinds Commercial, State, Local and Education Partners that continually participate in our Channel programs are eligible for this particular award.

 

 

Javier Molina  |  Director of Channel Sales, North America | SolarWinds
office: 512.682.9745  | fax: 866.227.2445

Javier.Molina@solarwinds.com

Reseller@solarwinds.com

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Mission Accomplished! You fearlessly answered the call when your Network was under siege from the latest security breach & expertly used SolarWinds tools to get the job done. You may be just an IT guy but you have the power to take on any NETSEC challenges you may face.

thwack Monthly Mission - April 2016

 

Mission recap survey & questions:

 

Free Trials & Free Tools:

Defend your network with SolarWinds free trials & tools.

Free Trials

Fully Functional, 30-Day Trial

Free Tools

Limited Functions, 100% Forever Free

Log & Event Manager (LEM)

 

                       

Event Log Consolidator (ELC)

 

                      

Network Configuration Monitor (NCM)

 

                      

Network Analyzer & Bandwidth Monitoring Bundle

 

                      

Network Performance Monitor (NPM)

 

                      
If you're interested in more free tools and trials, head over here>>

 

Mission Accomplished! Don’t forget to join us for our next mission>> thwack Monthly Mission - May 2016

This month on Helpdesk Feud, all the way from the thwack community, our returning champions—the Helpdesk Family!! 1604_May_Thwack_Mission_Badge_75x75.png

 

The Helpdesk Family has been on an unbeatable streak, the likes of which we’ve never seen.

We decided it was time to turn up the heat and put them against the common families of helpdesk issues, let’s meet their weekly opponents:

  • Remote Support Family (Week 1)
  • Help Desk Ticket Family (Week 2)
  • Secure File Transfer Family (Week 3)
  • Syslog & CAT Tools Family (Week 4)

 

To become the ultimate Helpdesk Feud champions they’ll have to battle it out against the other teams, for 3,000 thwack points & awesome prizes!

’Cause it's time to end...The HELPDESK FEUD!!!!

 

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May mission:

Use the mission’s resources to complete the tasks and answer the questions. Correctly answer each question during the week and you'll be entered to win the weekly prize. Correctly answer all 20 questions over the course of the month and you'll be entered to win the grand prize: Traxxas 7407 1/10 Rally Car Brushless Ready to Run with TQi 2.4 GHz Radio

 

Mission Rules

1. A new question will open every day (Monday - Friday) starting on May 2nd.

2. Once a question has opened, it will remain open until May 29th @ 11:59pm CT. Check the schedule below for exact open/close times.

3. Correctly answer all 5 questions within a given week and be entered to win the weekly prize: Traxxas 6608 LaTrax Alias Quad-Rotor Ready-To-Fly Helicopter (one each week):

  • Week 1 - Drawing on May 9th
  • Week 2 - Drawing on May 16th
  • Week 3 - Drawing on May 23rd
  • Week 4 - Drawing on May 30th

4. Correctly answer all 20 questions over the course of the month to be entered to win our grand prize! Traxxas 7407 1/10 Rally Car Brushless Ready to Run with TQi 2.4 GHz Radio

  • Grand Prize - Drawing on May 30th

5. 150 points are being awarded for each correctly answered question.  There are 20 questions which means you can earn a maximum of 3,000 points for this mission.

***Points/badges will be added to profiles once the mission has closed***

 

Family

Monday

Tuesday

Wednesday

Thursday

Friday

Winner

Remote Support Family

Complete questions 1-5 by May 8 to be entered to win

Traxxas 6608 LaTrax Alias Quad-Rotor Ready-To-Fly Helicopter, Assorted Colors

May 2

Question 1

May 3

Question 2

May 4

Question 3

May 5

Question 4

May 6

Question 5

 

nluchetta

Help Desk Ticket Family

Complete questions 6-10 by May 15 to be entered to win

Traxxas 6608 LaTrax Alias Quad-Rotor Ready-To-Fly Helicopter, Assorted Colors

May 9

Question 6

May 10

Question 7

May 11

Question 8

May 12

Question 9

May 13

Question 10

 

neoceasar

Secure File Transfer Family

Complete questions 11 - 15 by May 22 to be entered to win

Traxxas 6608 LaTrax Alias Quad-Rotor Ready-To-Fly Helicopter, Assorted Colors

May 16

Question 11

May 17

Question 12

May 18

Question 13

May 19

Question 14

May 20

Question 15

dragoon231

Syslog & CAT Tools Family

Complete questions 16 - 20 by May 29 to be entered to win

Traxxas 6608 LaTrax Alias Quad-Rotor Ready-To-Fly Helicopter, Assorted Colors

May 23

Question 16

May 24

Question 17

May 25

Question 18

May 26

Question 19

May 27

Question 20

 

dospavlos

Correctly answer all 20 questions before May 29 and get entered to win the Grand Prize!

Traxxas 7407 1/10 Rally Car Brushless Ready to Run with TQi 2.4 GHz Radio

Winner: bosco777

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