We are celebrating 4 years of the thwack store opening with a NEW and IMPROVED ordering process!  When mrs.alterego and I teamed up awhile back we went through a discovery phase where we identified pain points across the community, one of those being the store UI and the store inventory/admin controls (or lack there of, I should say).  We sat down late last year and pulled together our requirements with a few "nice-to-haves" sprinkled in and she made them all come true!  A HUGE thank you goes to Rachel for going above and beyond and for all of the time spent making this happen as well as to the community for patiently standing by.


Store UI Enhancements:

  • Add multiple items to your cart
  • Yes - there's a CART now!
  • Option to "keep shopping" or return at a later time to complete your order
  • Save time by saving your shipping address for future orders
    • NOTE: Your address will be saved to your profile when you choose this option.  By default, your address in your profile is hidden from view.
  • Track status of your order from submitted > processed > shipped + tracking


Coming Soon:

International shipping! We are opening the store to the UK, Germany and Australia very soon. Stay tuned for more information to come!


Order Process Overview:

Choose your item(s):

Screen Shot 2016-03-29 at 2.14.43 PM.png

Review your shopping cart:

Screen Shot 2016-03-29 at 2.15.02 PM.png

Insert your shipping information and complete your order:

Screen Shot 2016-03-29 at 2.15.16 PM.png


Screen Shot 2016-03-29 at 2.15.25 PM.png

A new icon will appear at the top right of your screen (next to your profile drop down menu) which is where you will be able to track your order status:

Screen Shot 2016-03-29 at 2.15.39 PM.png


Screen Shot 2016-03-29 at 2.15.52 PM.png

We have a 2 hour course offered next week on March 31st from 11AM CT, hosted by Kong Yang, Head Geek and Wiliam Muhle, Support Application Engineer. This live course is limited to 200 people, but it will be recorded and available in the Customer Portal in early April.  Here is the course description:


Effectively and efficiently managing change in one’s IT environment is key to optimizing the performance and availability of any application. In this session, Kong Yang, Head Geek, will demonstrate best practices on using Server and Application Monitor to manage the dynamic change associated with continuous service integration and delivery. He will:

-Discuss in detail a framework to handle change management

-Demonstrate it in practice using SAM and the AppStack while optimizing a tiered application as it changes over time

Kong's co-host, William Muhle, Support Application Engineer,will highlight the SAM application monitor debug logs in relation to WMI and Performance Counter component monitors and how to utilize them o trouble shooting SAM. He'll demonstrate how to:
-Utilize logs to get the WMI query/Performance Counter information
-Utilize Wbemtest/PerfMon to validate the query/performance counter result gained from the debug logs


Date: 3/31 at 11AM Central Time

Sign up: https://customerportal.solarwinds.com/VirtualClassrooms/


At this same URL, will notice that the April Orion 101/102 and NPM 201/201 courses are also available for registration.

Folks - we are vigorously pulling together our Q2 SWUG stops and we're coming for YOU Seattle, Washington and Atlanta, Georgia!


We have a very limited set of dates to work with so I wanted to get the announcement out and gauge how many of you would be able to attend in each location.  Reminder, we need AT LEAST 25 attendees at each user group in order for us (SolarWinds staff) to travel.





Living Computer Museum





njoylif, SolarWinds MVP


1564 NE Expressway

Atlanta, GA 30329




HURRY and register to attend! The sooner we have your feedback for the Atlanta date, the better chances we have to adjust and make this happen!

Here at House SolarWinds, we fight day and night to bring you monitoring solutions that help you conquer the never-ending battle for performance.1602_GOT_thwack_75x75.jpg


This month, we summon all who stand watch over their IT environments (that would be you) and take on the daily threat of downtime. Foreboding network issues, looming server & application slowdowns, dark database dilemmas, and mounting security threats are all part of the battle. Now it’s time to take the oath, grab your sword of expertise and be tested.


Rule your landscape, conquer the mission with ruthless abandon and you could win a throne worthy of your conquest.


March Mission

Ready to claim your rightful spot on this mission’s glorious throne? Knowledge is your weapon. Use the mission’s information resources (hints) to complete the tasks and answer the questions. Correctly answer each question during the week and you'll be entered to win the weekly prize. Correctly answer all 20 questions over the course of the month and you'll be entered to win the grand prize: Herman Miller Chair.


Mission Rules

  1. A new question will open every day (Monday - Friday) starting on March 7th.
  2. Once a question has opened, it will remain open until April 3rd @ 11:59pm CT. Check the schedule below for exact open/close times.
  3. Only your first attempt at answering a question counts. Double check your answers!
  4. Correctly answer all 5 questions within a given week and be entered to win the weekly prize!
    • Week 1 - Drawing on March 14th
    • Week 2 - Drawing on March 21st
    • Week 3 - Drawing on March 28th
    • Week 4 - Drawing on April 4th
  5. Correctly answer all 20 questions over the course of the month to be entered to win our grand prize! Herman Miller Chair
    • Grand Prize - Drawing on April 4th
  6. 150 points are being awarded for each correctly answered question.  There are 20 questions which means you can earn a maximum of 3,000 points for this mission.
    • ***Points/badges will be added to profiles once the mission has closed***

ubmit a screenshot in the comments below of th

shirt.JPG***Mission Shortcut***shirt.JPG

US, Canada, UK, & Germany click here to get your t-shirt!

Australia, Singapore & Hong Kong click here to get your t-shirt!

Weekly Prizes







Week 1: Amazon Fire Tablet

Complete questions 1-5 by March 13 to be entered to win

Mar 7 - Question 1

Question 2

Question 3

Question 4

Question 5


Week 2: Game of thrones Drinking Horn

Complete questions 6-10 by March 20 to be entered to win

Mar 14 - Question 6

Question 7

Question 8

Question 9

Question 10


Week 3: SOLARAY PRO ZX-1 Professional Series Flashlight Kit

Complete questions 11 - 15 by March 27 to be entered to win

Mar 21 - Question 11

Question 12

Question 13

Question 14

Question 15


Week 4: Yeti Cooler Rambler Tumbler

Complete questions 16 - 20 by April 3 to be entered to win

Mar 28 - Question 16

Question 17

Question 18

Question 19

Question 20


Correctly answer all 20 questions before April 3 and get entered to win the Grand Prize!

Herman Miller Chair

Winner: gladis

We’re partnering up with INE to offer a FREE live class to teach you how to utilize gns3 to test new designs, build and enhance networks, approach troubleshooting and analysis, and ultimately prepare for network professional certificate exams.


After attending this GNS3 course, our goal is that you will the following on this course:

  • Download and install GNS3 on your Windows-based laptop/PC
  • Select the appropriate Cisco IOS software images suitable for use within GNS3
  • Become familiar with the toolbars and screen layout of the GNS3 graphical user interface (GUI)
  • Build Cisco routing-and-switching topologies using emulated Cisco routers and switches
  • Use GNS3 “built-in nodes” to enhance topologies (such as the Frame-Relay Switch, Cloud, Ethernet Switch and Virtual PC Simulator)
  • Utilize the functionality of Wireshark for packet captures


Date >> March 15, 2016 12pm – 6pm EST


Click Here to Sign Up

To register for this course, please fill out this form. We look forward to having you!

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