We're doing some research to understand how IT professionals troubleshoot incidents to identify root cause. We’re interested in learning about the resources and tools you use, how you collaborate with teammates and what types of problems you encounter. If you are involved in the troubleshooting process, check out our survey.


You must be a current SolarWinds customer and located in the U.S. to take the survey. We’ll ask you a few questions at the beginning of the survey to make sure you’re a right fit. Even if you don’t qualify to take the entire survey, you will still get 250 thwack points!


As a thanks to all who qualify and complete the survey, we'll give you a $10 amazon.com gift card through email.


Take our survey!

It’s almost Valentine’s Day, which means it’s time to belt out your best IT renditions of classic love songs. One of our favorites is Celine Dion’s The Power of [IT] Love:


‘Cause I am your [IT pro]

And you are my [end user]

Whenever you reach for me

I’ll do all that I can


And how true that is. You IT pros really do go above and beyond. Monday through Friday and most weekends, too, you work LONG hours to ensure your end users’ machines are in tip-top shape, the network is secure and printers are free of jams.


Talk about sweeping end users off their feet! What are they not to love about all you do for them?


So, tell us—what’s the most impressive thing an end user has done for you to express their gratitude for your amazing labors of love? A box of donuts? Putting in a good word with the boss man? A dozen red roses? (OK, probably not a dozen red roses, but you get the idea.)


Use the comments section below to tell us the story about the last time you felt truly loved by your end users by Wednesday, February 4, and we’ll be sure to give you an extra loving bundle of 250 thwack points.

I'm pleased to announce the release of Network Topology Mapper (NTM) 2.2.  Customers under active maintenance can find the new version on the customer portal.  If you're interested in NTM but don't own it, you can download a trial of the new version here.


NTM 2.2 includes the following new features:

  • Modular Scanning: build many maps from a single scan
  • Icon improvements
    • New out of the box icons
    • Custom icon import
    • Icon resize, alignment, and spacing tools
    • Movable icon labels
  • Enhanced Etherchannel discovery
  • Performance and scalability enhancements
  • Improved auto-arrange
  • Scan exclusions
  • Bug fixes
  • And much more!


For screenshots and more info, check out my blog post: NTM 2.2 Beta1 - Building a Better Network Diagram Tool

You can check out a four minute introduction video here: Automate Network Discovery and Mapping with SolarWinds Network Topology Mapper

We’re back again! We have one more version of a possible thwack global navigation and we need your help testing. Earn 500 thwack points in about 10 minutes!


If you took our last Treejack for thwack navigation we ask that you please DO NOT take the test again. This is purely for research purposes in an effort to not compromise the data we've already received from you. Instead forward to a friend on thwack and share the thwack points love.


The link below will take you to our Treejack. There are 6 survey questions and 10 tasks for you to complete.  Note: This is not a test, there are no right or wrong answers. Those that complete the survey by January 16th will receive 500 thwack points.


Click here to get started!

Happy New Year, everyone! I hope 2014 treated you well and 2015 delivers ten fold in your favor. This month we're kick starting the new year with a few resolutions of our own, let's see if you can keep up. The latest version of SolarWinds Web Help Desk 12.2 was recently released with several new features, like DameWare integration and Asset Reporting, and in true SolarWinds fashion, we've already started work on the next release. Throughout the month we will be highlighting new features included in WHD 12.2 along with best practices and how-to's to help you own 2015 as a Help Desk Pro. Successfully make it through all 4 of our resolutions and 16 of you will walk away with some sweet prizes!


January's Mission

Think you can make it through Help Desk Resolutions? We've assigned a resolution to each day of the week (Monday - Thursday) to show how Web Help Desk can help save you money, be healthier, self-improve, and provide better customer service. Even the prizes (all 16 of them!) are aligned with each resolution's theme. Simply answer each daily question and be entered to win that day's prize. Follow the rules below to play.


Mission Rules

  1. One question will be released everyday starting January 5th (Monday - Thursday).
    1. Once a question opens, it will remain open until January 29th @ 11:59PM CT. Check the schedule below for exact open/close times.
  2. Only your first attempt at each daily question will count. Check your answers before submitting!
  3. 200 points will be awarded for each correctly answered question. There are 16 daily questions which means you can earn up to 3,200 points for this mission.
    1. Points and badges will be applied to profiles once the mission has closed.
  4. Prize drawings will take place on January 30th. There will be a total of 16 winners and prizes are sorted by days of the week, see below. Successfully answer a daily question and your name will be in that day's drawing (ex. correctly answer day 1's question and your name will be included in the day 1 drawing).
    1. Monday quizzes: Nest Learning Thermostat
    2. Tuesday quizzes: Vitamix 5200 Standard – Getting Started
    3. Wednesday quizzes: CBT Nuggets – 1 month of Training
    4. Thursday quizzes: $400 Amazon Gift Card



Correctly answer all 16 daily quizzes and your name will be in all 12 drawings!

Monday: Save Money

Prize: Nest Learning Thermostat

Tuesday: Be Healthy, Relieve Stress

Prize: Vitamix 5200 Standard

Wednesday: Self-Improvement

Prize: CBT Nuggets - 1 month of Training

Thursday: Pay It Forward

Prize: $400 Amazon gift card


January 5th

Question 1

January 6th

Question 2

January 7th

Question 3

January 8th

Question 4

January 12th

Question 5

January 13th

Question 6

January 14th

Question 7

January 15th

Question 8

January 19th

Question 9

January 20th

Question 10

January 21st

Question 11

January 22nd

Question 12

January 26th

Question 13

January 27th

Question 14

January 28th

Question 15

January 29th

Question 16

January 30th

Grand Prize Drawings x16

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