We're doing some research to understand how IT professionals troubleshoot incidents to identify root cause. We’re interested in learning about the resources and tools you use, how you collaborate with teammates and what types of problems you encounter. If you are involved in the troubleshooting process, check out our survey.
You must be a current SolarWinds customer and located in the U.S. to take the survey. We’ll ask you a few questions at the beginning of the survey to make sure you’re a right fit. Even if you don’t qualify to take the entire survey, you will still get 250 thwack points!
As a thanks to all who qualify and complete the survey, we'll give you a $10 amazon.com gift card through email.
It’s almost Valentine’s Day, which means it’s time to belt out your best IT renditions of classic love songs. One of our favorites is Celine Dion’s The Power of [IT] Love:
‘Cause I am your [IT pro]
And you are my [end user]
Whenever you reach for me
I’ll do all that I can
And how true that is. You IT pros really do go above and beyond. Monday through Friday and most weekends, too, you work LONG hours to ensure your end users’ machines are in tip-top shape, the network is secure and printers are free of jams.
Talk about sweeping end users off their feet! What are they not to love about all you do for them?
So, tell us—what’s the most impressive thing an end user has done for you to express their gratitude for your amazing labors of love? A box of donuts? Putting in a good word with the boss man? A dozen red roses? (OK, probably not a dozen red roses, but you get the idea.)
Use the comments section below to tell us the story about the last time you felt truly loved by your end users by Wednesday, February 4, and we’ll be sure to give you an extra loving bundle of 250 thwack points.
I'm pleased to announce the release of Network Topology Mapper (NTM) 2.2. Customers under active maintenance can find the new version on the customer portal. If you're interested in NTM but don't own it, you can download a trial of the new version here.
NTM 2.2 includes the following new features:
For screenshots and more info, check out my blog post: NTM 2.2 Beta1 - Building a Better Network Diagram Tool
You can check out a four minute introduction video here: Automate Network Discovery and Mapping with SolarWinds Network Topology Mapper
We’re back again! We have one more version of a possible thwack global navigation and we need your help testing. Earn 500 thwack points in about 10 minutes!
If you took our last Treejack for thwack navigation we ask that you please DO NOT take the test again. This is purely for research purposes in an effort to not compromise the data we've already received from you. Instead forward to a friend on thwack and share the thwack points love.
The link below will take you to our Treejack. There are 6 survey questions and 10 tasks for you to complete. Note: This is not a test, there are no right or wrong answers. Those that complete the survey by January 16th will receive 500 thwack points.
Happy New Year, everyone! I hope 2014 treated you well and 2015 delivers ten fold in your favor. This month we're kick starting the new year with a few resolutions of our own, let's see if you can keep up. The latest version of SolarWinds Web Help Desk 12.2 was recently released with several new features, like DameWare integration and Asset Reporting, and in true SolarWinds fashion, we've already started work on the next release. Throughout the month we will be highlighting new features included in WHD 12.2 along with best practices and how-to's to help you own 2015 as a Help Desk Pro. Successfully make it through all 4 of our resolutions and 16 of you will walk away with some sweet prizes!
Think you can make it through Help Desk Resolutions? We've assigned a resolution to each day of the week (Monday - Thursday) to show how Web Help Desk can help save you money, be healthier, self-improve, and provide better customer service. Even the prizes (all 16 of them!) are aligned with each resolution's theme. Simply answer each daily question and be entered to win that day's prize. Follow the rules below to play.
Monday: Save Money
Prize: Nest Learning Thermostat
Tuesday: Be Healthy, Relieve Stress
Prize: Vitamix 5200 Standard
Prize: CBT Nuggets - 1 month of Training
Thursday: Pay It Forward
Prize: $400 Amazon gift card
Grand Prize Drawings x16