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Do you currently use both NPM and SAM? If your answer is “yes!” then please keep reading. If not, we’ll catch you next time!

 

We are conducting a 10-minute survey to test out some possible navigation changes in Orion.  We need feedback from users like you to ensure that these changes will make your life easier.  Not only that, you’ll receive 250 thwack points for helping us out!

 

We’re using an online tool called Treejack to gather feedback on different ways that the navigation could be organized.  Here’s how it works:

  • You’ll see an overview of the navigation – not Orion, just 2 to 3 levels  of the navigation.
  • You’ll be given a set of tasks.
  • For each task, you’ll choose where you think you would go to accomplish that task by clicking through the navigation tree.
  • Seeing how you navigate will tell us if we need to reorganize or re-label the options to make things easier to find.
  • At the end of the survey, you’ll have the chance to provide comments.

 

If you currently use both NPM and SAM, please complete this 10-minute survey for 250 thwack points.

 

Note: This survey will end on Monday, October 27th. Points will be awarded once the survey has closed.

We're doing some research into how you use log data for security and compliance, and how that overlaps with how you use log data for IT operations. If you use any products for security/compliance and/or IT operations with log data, check out our survey.

 

We're especially interested in people who can speak to the security point of view - if that's not you, but someone in your org does that, pass it on!


As a thanks to all who complete the survey, we'll give you a $10 amazon.com gift card, thwack points, and you'll be entered into a drawing for a $500 gift card.  Thanks in advance!

 

-Survey Closed-

Thank you for your participation!

This beta is focused on tighter integration between UDT and IPAM and inconvenient IP address conflicts. Who was first connected to IP, what are conflicting device, what's the segment of the network where it happening? Typical question you have to quickly understand in order to run a troubleshooting and fix steps.

IPAM and UDT combo can help you to understand this fundamentals faster in current Beta.

 

IPAM gives you history of MAC to IP address connection and it detects IP Address conflicts, where UDT can detect WiFi SSID, port, device and Active Directory user name which should be enough to make a right decision who is conflicting end-point and minimize end-point down time.

 

small preview:

 

For more information, please read our beta thread:IPAM 4.3 and UDT 3.2 Beta available for download!

 

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It was a dark and stormy day. The kind of day you just knew something bad—no, something evil—was going to happen. That’s when the help desk ticket came in. There was something different about this one, though. Something…eerie.

 

“Oh, no! It sounds like VoIP might be down,” shouted an admin.

 

In a mad dash, the IT team turned to their trusty VoIP & Network Quality Manager to determine the cause of the problem. They looked up from their flickering monitors with dismay.

 

In a low, shaky voice, the admin announced, “Everything looks normal, though.”

 

“But that can’t be!” Shouted another. “We’ve got the helpdesk ticket right here to prove it. Could there be…a ghost in the machine?”

 

BOO!

 

As it turned out, what really happened was that the end user who reported the problem unknowingly pulled the cord out of their handset. A little less spooky perhaps, but no less frustrating.

 

How many times have end users bombarded your help desk demanding their technology issues be addressed—passing blame on to the IT department in the process—when in reality, it was a simple problem they caused and could have easily solved themselves?  Well, here’s your chance to vent about your own horror stories of simple end user-caused problems masquerading as IT catastrophes—just in time for Halloween.

 

Please click here to take our short 1-minute survey and tell us your best story.

The survey closes on Friday, October 17. Give it a whirl before then and we’ll be sure to reward you with 250 thwack points. Oh, and Happy Halloween!

For this month's mission you're going to need to tap into your crossword solving skills, No Ifs, Ands, or Buttsets about it! Surely most of you remember the days of the buttset (bonus points to who can tell me where that name was derived from).  Buttsets are used primarily to identify issues after the fact but in true SolarWinds fashion, we offer a proactive solution that will help keep your end user complaints to a minimum.  This month we’re introducing SolarWinds VoIP & Network Quality Manager (VNQM). VNQM gives users insight into critical VoIP and WAN quality metrics for both Cisco and Avaya infrastructures like Call Detail Records (CDR’s), MOS, Jitter, Latency, Packet Loss and WAN performance metrics that affect real time communication applications like VoIP between remote sites.  There's a lot to cover and learn this month, so without further ado, let's get this mission started!

 

October's Mission

Correctly answer all 5 questions during a given week throughout October and you'll be entered to win a Jambox.  If you can make it through all 20 questions by October 31st, you'll be entered to win a LEGO Mindstorms NXT!  Make sure to carefully read through the mission rules below and download the printable crossword from the bottom of this blog and fill out your answers as you move along.  We will reveal the answers once the mission has closed.

 

Mission Rules

  1. One question will open everyday starting October 6th.  Once a questions opens, it will remain open until October 31st.  Check the schedule below for exact open/close times.
  2. 150 points are being awarded for each correctly answered questions.  There are 20 questions which means you can earn up to 3,000 points for this mission.
    1. Points and badges will be applied to profiles once the mission has closed.
  3. You must correctly answer the daily question to move on and enter your thwack username and receive credit.  If you guess wrong, the page will simply refresh.
    1. You are allowed to guess an unlimited amount of times for each question, but you will only move on to the next clue once the correct word has been entered.  We've tried to accommodate several variations of each answer so capitalization and other minor details should not be a problem.  Please contact me if you feel you have the right answer but are having trouble moving forward.
  4. Those who successfully complete all 5 questions within a given week will be entered to win a Jambox! Drawings for the Jamboxes will be held on the follow Monday
  5. Those who successfully complete all 20 questions over the course of the month will be entered to win a LEGO Mindstorms NXT! Grand prize drawing will be held on November 3rd.

 

Monday

Tuesday

Wednesday

Thursday

Friday

Prizes

Oct 6 - Day 1

Day 2

Day 3

Day 4

Day 5

Jambox! Drawing on Oct 13

Oct 13 - Day 6

Day 7

Day 8

Day 9

Day 10

Jambox! Drawing on Oct 20

Oct 20 - Day 11

Day 12

Day 13

Day 14

Day 15

Jambox! Drawing on Oct 27

Oct 27 - Day 16

Day 17

Day 18

Day 19

Day 20

Jambox & GRAND PRIZE

LEGO Mindstorms NXT!

Drawings on November 3

 

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