I'm very excited to announce we have Release Candidate 1 of VNQM 4.2 with native support for Avaya call managers and gateways and call quality monitoring and troubleshooting. Here is the short list of features:


  • Support for Avaya VoIP call troubleshooting and monitoring
    • CDR and CQR monitoring of 1:1 and conference VoIP calls
    • MOS, Jitter, Latency, and end-point information
    • Visualization of call signaling
    • Call manager failed call and call quality statistics
    • Avaya Gateway detection and call success rate monitoring
    • Reporting and alerting for Avaya VoIP statistics


  • Faster search of CDR and CQE records
  • Call Manager phone registration resource with full text search and other new features
  • Export to spreadsheet directly from search detail page

We are very interested to see this version up and running on your environment - production. And our Support or Engineering teams may help you if needed. For more information about how to get the download click here.

You may find AdminGuide in attachment of this post and start at page 64 which is related to Avaya installation.