We are pleased to announce the general availability of Web Help Desk v12.1.0. The contents of this release contain new features and improvements, namely,


  • Ability to de-escalate a ticket
  • Casper 9 support via Casper API
  • New REST API for Locations
  • New REST API for Assets
  • Improved help accessibility and many documentation improvements
  • Many bug fixes and performance improvements


You can view the full set of release notes here.


To learn more about new features in this release see this blog post.


Download Web Help Desk now and have fun!

In December’s Readers’ Choice Award Poll, WindowsNetworking.com pitted the top help desk solutions against each other. After a month of fierce competition, we are happy to announce that SolarWinds Web Help Desk WON!


Thanks to all who voted for Web Help Desk – it’s great to have so many loyal, excited customers.


And don’t forget to vote for DameWare Remote Support for Best Remote Control solution in this month’s poll!


Calling LEM Champions!

Posted by DanielleH Administrator Jan 15, 2014

Are you a fan of SolarWinds Log & Event Manager?  Looking for ways to earn more thwack points?  We have urgent needs for all of you LEM champions.  The feedback process will take approximately 45 minutes of your time and all information will be kept confidential.  So, if you're game, comment below or email amy.pace@solarwinds.com and we'll be in touch. 


P.S. we have new items coming to the store soon... use this opportunity to earn some more thwack points so you can own all the new items!

Winner of the January 2014 Monthly Mission is... deniseglucas! Congratulations!


Happy New Year everyone! The hustle and bustle of the holidays has come to an end and if you're anything like me, you're geared up to get back into the normal swing of things...  It's time to start 2014 out right with a new thwack mission and what better way to celebrate the new year than with a secret grand prize?


January's Mission

Think you can make it through Help Desk: Impossible? All you have to do is solve 20 fill-in-the-blank puzzles over the course of the month.  With each correctly answered puzzle, you will reveal 1 letter in the name of the secret grand prize.  Answer all 20 questions correctly, use the template below to decipher the grand prize code, and be entered to win.


Mission Rules

  1. A new question will open every day (Monday - Friday) starting on January 6th @ 12am CST.
  2. Once a question has opened, it will remain open until January 31st @ 11:59pm CST. Check the schedule below for exact open/close times.
  3. You must correctly answer the question to reveal that day's grand prize code letter.  If you insert an incorrect answer, the page will simply keep refreshing until you've found the correct answer.
  4. Download the template below to keep track of each day's letter and help you decipher the grand prize code.
  5. Solve all 20 questions to earn 1 entry to the drawing.
  6. Submit the solve grand prize code on or before January 31st for an 1 additional entry to the drawing.  The additional entry is contingent on having successfully answered all 20 questions.
  7. 150 points are being awarded for each correctly answered question.  There are 20 questions which means you can earn a maximum of 3,000 points for this mission.
  8. Points/badges will be added and accounted for once the mission has closed.
  9. Drawing will be held on February 3rd.


Good luck!

All questions open at 12am CST on their respective day






Jan 6

Day 1

Jan 7

Day 2

Jan 8

Day 3

Jan 9

Day 4

Jan 10

Day 5

Jan 13

Day 6

Jan 14

Day 7

Jan 15

Day 8

Jan 16

Day 9

Jan 17

Day 10

Jan 20

Day 11

Jan 21

Day 12

Jan 22

Day 13

Jan 23

Day 14

Jan 24

Day 15

Jan 27

Day 16

Jan 28

Day 17

Jan 29

Day 18

Jan 30

Day 19

Jan 31

Day 20

Think you've solved the grand prize phrase? Submit the correct phrase to earn 1 extra entry to the drawing!

All questions close on Friday, January 31st @ 11:59pm CST




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