We have reached the Release Candidate (RC) phase for our next release, Web Help Desk 12.1. RC is the last step before general availability and is a chance for existing customers on active maintenance to get the newest functionality before it is available to everyone else. You can find the RC binaries for download in the SolarWinds customer portal.
If you have any questions I encourage you to leverage the WHD RC group on thwack:
This release contains the following product improvements and new features:
You will find the more information about this release in Product Blog.