WebHelpDesk 11.0.8 HotFix 1 available


http://downloads.solarwinds.com/solarwinds/Release/HotFix/WHD-v11.0.8-HotFix1_Invalid.SAML.Request.IDs.zip

 

This SolarWinds HotFix fixes an issue where the Web Help Desk sometimes generates invalid SAML request IDs,

resulting in a SAXParseException when processing the SAML response, resulting in the user being taken to the

WHD login page even though they were authorized by SAML.

 

Requires Web Help Desk 11.0.8.

 

NOTE: In the following instructions, <WebHelpDesk> represents the Web Help Desk home folder:

 

Mac OS X:     /Library/WebHelpDesk

Windows:      \Program Files\WebHelpDesk

Linux:        /usr/local/webhelpdesk

 

TO INSTALL:

 

(1) Make a backup copy of the following file:

 

<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/helpdesk.jar

 

(2) Use the helpdesk.jar file included in this hot fix to replace

the following files:

 

  <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/helpdesk.jar

 

<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/Java/helpdesk.jar

 

(3) Restart the Web Help Desk.

 

TO UNINSTALL:

 

(1) Use the backup created above to replace the following files:

 

  <WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/lib/helpdesk.jar

 

<WebHelpDesk>/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/Java/helpdesk.jar

 

(2) Restart the Web Help Desk.