Web Help Desk 11.0.8 is ready and now available for download. Our web team is in a change freeze at the moment, so the download links won't be updated on the site until next week. Feel free to contact us if you are interested and we will get the installer right over to you. If you were part of the pre-release group there is no need to update, as there have been no changes. Fix list for this release may be found below. Please let us know if there are any questions or issues.


Bugs Fixed in this Version



174523 - FrontBase service doesn't run after fresh installation WHD in Mac OS.


173835 - IE: Ticket buttons are disabled when the ticket is saved.


174456 - Safari cannot display start screen after fresh installation.


174546 - WHDPrivilegedNetworks not working correctly.


164018 - Saving tech notes occasionally results in an error that states that there was a problem with rowdiffs.


164470 - WHD for Exchange EWS connections is sometimes unable to make SSL connections to Exchange servers.


164476 - Bug in saving tickets with validation errors.


164481 - Multiple users creating a new ticket within 0.5 seconds of each other.


166726 - Vulnerability in createTicket URL.


168438 - Vulnerability in tickets view.


169411 - Dulicate status change history for a single tech note.


169516 - Send buttons are truncated on Ticket-Notes.


169734 - Error saving tech note: java.lang.NullPointerException.


169527 - Send a note button emails full ticket instead of single note.


169734 - Error saving tech note: java.lang.NullPointerException.


175115 - User gets logged off after login.



For installation instructions and other Web Help Desk documentation, please see the following:


Documentation  -  http://www.solarwinds.com/documentation/WebHelpDesk/whdDoc.aspx


Knowledge Base  - http://knowledgebase.solarwinds.com/kb/categories/SolarWinds+Web+Help+Desk/