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The User Experience (UX) team at SolarWinds wants to understand what features, functionality and data in regards to monitoring Active Directory are the most important for you in your environment.  We’re looking for people who have an interest in monitoring their AD infrastructure or already do monitor it who can help us focus in on those most valuable bits of information that help you troubleshoot and proactively manage AD.  We’re eager to hear your thoughts!

 

Take the survey HERE.

 

*Please respond by May 4th to receive 250 THWACK points!

Server and Application Monitor (SAM) is now featured on G2 Crowd, a business software review site. If you are a SAM user, please consider writing us a review to help others evaluate if SAM is the right choice for monitoring server and application performance.

 

Writing a review will take about 5 minutes, and to thank you for your time you’ll receive 1,000 THWACK points, plus a chance to win a $25 Amazon gift card from G2 Crowd!

 

It’s just 3 easy steps:

 

Thank you for your help!

 

**This is an exclusive offer for our THWACK Community (expires 4/30)**

NetFlow Traffic Analyzer (NTA) is now featured on G2 Crowd, a business software review site. If you are a NTA user, please consider writing us a review to help others evaluate if NTA is the right choice for troubleshooting bandwidth issues.

 

Writing a review will take about 5 minutes, and to thank you for your time you’ll receive 1,000 THWACK points, plus a chance to win a $25 Amazon gift card from G2 Crowd!

 

It’s just 3 easy steps:

 

Thank you for your help!

 

**This is an exclusive offer for our THWACK Community (expires 4/24)**

We all love our smartphones, computers, tablets, and gadgets. Some of us wait in long lines the moment the latest tech hits the shelves, while others upgrade when our old devices finally kick the bucket. Either way, we are all inevitably left with outdated tech that we need to discard. The hardware, batteries, cables, and accessories often become burdensome because we are not sure how to recycle this old technology.

 

Recycling properly can take time that you may not have (we know you’re under pressure to keep processes in your organizations running smoothly), meaning that the environment often takes a backseat as our old tech collects dust in the supply closet. With Earth Day just around the corner, we want to hear a few tips and tricks about how best to recycle or dispose of older hardware in an environmentally friendly way.

 

Let us know what an IT environmentalist looks like by sharing the best ways to reduce, reuse, and recycle old technology by April 11th and we’ll put 250 THWACK points in your account!

 

Well done THWACKsters! You managed to transform your unruly apps into applications managed even without the use of magic spells.

It's not magic. It's monitoring.

 

THWACK Monthly Mission - March 2018

 

 

Mission Recap & Survey Questions:

 

Server & Application Monitor

Find and resolve application problems before they become incidents.

 

Don't forget to check out the next mission: THWACK Monthly Mission - April 2018!



With a baseball cap and polo shirt
and eyes always on alert,
you will find him in the basement
always checkin' all the things.
People stop and pay attention
when he tells them to beware,
'cause everybody knows that
he's the data breach prevention mayor.

Data breach prevention mayor, data breach prevention mayor.
Searchin' and a hunting' and a checkin' everywhere.
He can find a breach before it brings unwanted fame.
That's why they call him “The Preventer,”
that was how he got his name.

You can take a tip from The Preventer
that there's nothin' like privacy.
'Cause keeping data safe 
and locked away is key.
You just have to look around you
and you'll find it's not a joke,
to see what you'd be missin'
if a hacker made your company go broke.

If you've ever seen the news
when a data breach is running wild,
and you worry about your personal data
like a mother worries about her child,
then you know why The Preventer tells you
when he sees you passing through,
“Remember...please be careful....
it’s the least that you can do.”

 

Remember THWACKsters, only YOU can prevent data breaches!

 

Our goal with this month’s mission is to increase your awareness of the consequences of data breaches as well as introduce two SolarWinds® tools that can help improve compliance: Log & Event Manager, log management software for security, compliance, and troubleshooting, and Patch Manager, intuitive patch management software for quickly addressing software vulnerabilities.

 

Good luck!



APRIL MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize:


Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

April 9: Apricorn Aegis Flash Key 8 GB

April 16: Security Camera System

April 23: Tech Backpack

April 30: Curved Computer Monitor

Grand Prize

April 30: Nintendo Switch

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



MISSION SHORTCUT

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Ring Video Doorbell!
The shortcut is simple:
    1. Download Log & Event Manager
    2. Take a screenshot of the "nDepth Dashboard"
      • Click on the EXPLORE tab and select the nDepth drop down
      • Search for TCPTrafficAudit entered into that Search box
    3. Submit your screenshot below.
    4. BONUS: Earn an additional 500 THWACK points for submitting a screenshot of Patch Manager!

 

 






MISSION RULES

A new question will open every day (Monday - Friday) starting on April 2, 2018. Once a question has opened, it will remain open until April 29, 2018 at 11:59 p.m. CST. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by April 8 to be entered to win: Apricorn Aegis Flash Key 8 GB
Week 2: Complete questions 6-10 by April 15 to be entered to win: Security Camera System
Week 3: Complete questions 11-15 by April 22 to be entered to win:  Tech Backpack
Week 4: Complete questions 16-20 by April 29 to be entered to win:  Curved Computer Monitor

Correctly answer all 20 questions by April 29 and get entered to win the Grand Prize!  Nintendo Switch



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

SolarWinds would like your feedback on Application Performance Monitoring (APM). Your participation in this short survey will be appreciated and can help shape some of our future product plans.

 

http://www.surveygizmo.com/s3/4270992/Application-Performance-Monitoring

 

We will award you 500 THWACK points!

SolarWinds is committed to great software AND great customer experiences
Over the last two years, we’ve invested aggressively in our Customer Success and Technical Support teams. We did this because we know that creating value for our customers creates value for SolarWinds as well. And we’re excited to share that this commitment has garnered deserved recognition for our team.

 

SolarWinds has earned the 2018 Bronze Stevie Award for our Customer Success and Support teams
To put this award in perspective, Stevie® Awards are like the Oscars for businesses in the areas of Customer Success, Sales, and Support. This year we faced fierce competition; the judges evaluated more than 2,200 nominations globally from organizations of all sizes and virtually every industry.

The judges cited SolarWinds’ staff recruitment, training, knowledge sharing, and mentoring practices—all of which contributed to significant improvements in customer satisfaction scores—as the critical factors in their selection.

Receiving the Stevie Award validates our team’s efforts and hard work. We recognize that we are still a work-in-progress, and that there is always room for improvement. Based on feedback from customers like you, we continue to invest in our efforts. This year we:

  • Transitioned to a new case management system
  • Added additional Support staff
  • Upgraded our phone systems
  • Enhanced our Success Center to provide you with even more rich technical content
  • Expanded our SolarWinds Academy to include more training courses
  • Revamped the SolarWinds Certified Professional® program

 

We want to thank you
Our mission goes beyond creating great software. It also supports what you, our customers, do with that software.

Thank you for helping us improve our team and our software. And, of course, we’re always here if you have questions or feedback.

Please join us in congratulating 12 community members who have reached the ranks of the elite THWACK MVPs!  Also deserving of recognition are the 53 existing MVPs who renewed their MVP status for yet another year, some of which have maintained their MVP status for 6+ years!

 

In case you haven't already come across these folks in your conversations here on THWACK, below is a brief introduction for our 12 new MVPs.  Be sure to connect with them and the rest of our MVP roster, they are a power house of knowledge and SolarWinds how-to, best practices, etc.  To learn more about the THWACK MVP program and how you can join, see here.

 

Celebrations are in order! From all of us here at SolarWinds and the THWACK Community - THANK YOU for your contributions and continued support making THWACK the best community to do IT!

 

 

2018 THWACK MVPs
Location

Username: acmtix

Name IRL: Adam Timberley

Professional Title: Infrastructure Monitoring Engineer

Newthorpe, Nottinghamshire, UK

Username: antonis.athanasiou

Name IRL: Antonis Marios Athanasiou

Professional Title: Senior Systems Engineer

Worthing, West Sussex, UK

Username: dodo123

Name IRL: Chris Dodds

Professional Title: Monitoring & Alerting Specialist

Halifax, West Yorkshire, UK

Username: d09h

Name IRL: Donald Heinzen

Professional Title: Senior Systems Administrator

Montgomery, Alabama, US

Username: felixforbes

Name IRL: Felix Forbes

Professional Title: Solutions Architect

North Ryde, New South Wales, Australia

Username: jm_sysadmin

Name IRL: Jake Muszynski

Professional Title: Senior Systems Engineer

Columbus, Ohio, US

Username: jspeer

Name IRL: Jared Speer

Professional Title: Systems Administrator

Cuyahoga, Ohio, US

Username: zennifer

Name IRL: Jennifer Aguilar

Professional Title: Network Adminstrator

El Paso, Texas, US

Username: mesverrum

Name IRL: Marc Netterfield

Professional Title: Field Systems Engineer III

Las Vegas, Nevada, US

Username: kpmarcin

Name IRL: Marcin Kazmierczak

Professional Title: IT Solutions Architect

Warsaw, MZ, Poland

Username: pgaryga

Name IRL: Pete Garyga

Professional Title: ICT Change & Projects Team Manager

Ripley, DE, UK

Username: tallyrich

Name IRL: Richard Phillips

Professional Title: Senior Network Engineer

Rutland, Vermont, US

 

Congratulations are also in order for the rest of our THWACK MVP roster who have maintained their status through 2018!

_stump

adatole

alexslv

aLTeReGo

bleearg13

bluefunelemental

bsciencefiction.tv

byrona

cahunt

ChrystalT

cnorborg

CourtesyIT

damien.solodow

dclick

Deltona

designerfx

ecklerwr1

fcpsolaradmin

Goliath

jangliss

jbiggley

jeff.stewart

jeremymayfield

jeremyxmentzell

Jfrazier

KMSigma

kpmarcin

kurtrh

m_roberts

mcam

mdriskell

michael.kent

mikegale

mprobus

mrxinu

netlogix

nickzourdos

njoylif

Radioteacher

rbonn

rharland2012

RichardLetts

robertcbrowning

rschroeder

sacosgrove

shuth

silverbacksays

skhan

stuartwhyte

superfly99

tinmann0715

tomiannelli

vinay.by

vispetto

wluther

zackm



The hackers are out there, and Backup to the Future is here to save your servers, your data, and your valuable time!

 

You are the driver of the time machine, and your seven-segment display should always show red for the future destination of secured backups of all your servers. Whether your time machine seats two or twenty, SolarWinds® Backup is ready to protect you.

 

Make sure your servers can go back to their last-known good state quickly and easily. Stop relying on old tape-based technology, and take your backups to the cloud. Save time, and recover from anywhere, with our web-based management console.

 

SolarWinds® Backup is your time machine to the Future!



MARCH MINI MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 10 questions over the course of the month and you'll be entered for a chance to win the grand prize: LEGO DeLorean Time Machine Building Set


Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

March 19: Mr. Fusion Car Charger

March 26: Model Time Machine Hover Car


Grand Prize

March 26: LEGO DeLorean Time Machine Building Set

150 points are being awarded for each correctly answered question. There are 10 questions, which means you can earn a maximum of 1,500 points for this mission.



MISSION SHORTCUT

 

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win one of 60 model flying cars!

 

The shortcut is simple:

 

  1. Start your FREE trial of SolarWinds Backup!
  2. Take a screenshot of the console showing either one physical or virtual server successfully backed up.
  3. Submit your screenshot below.

 

 



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on March 12, 2018. Once a question has opened, it will remain open until April 1, 2018 at 11:59 p.m. CST. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by March 18 to be entered to win: Mr. Fusion Car Charger
Week 2: Complete questions 6-10 by March 25 to be entered to win: Model Time Machine Hover Car

Correctly answer all 10 questions by March 25 and get entered to win the Grand Prize! LEGO DeLorean Time Machine Building Set



Monthly Mini Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Monthly Mini Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

When your team was counting on you and the pressure was on, you delivered.

You've never stopped pursuing performance at the highest levels and your hard work has payed off.

There's no gold medal, only the satisfaction that you've accomplished yet another mission.

 

THWACK Monthly Mission - February 2018

 

Mission Recap & Survey Questions:

 

AppOptics

Seamless application performance management and infrastructure monitoring.

 

Start Your FREE Trial

 

Don't forget to check out the March Mission!



“I solemnly swear that I am app to no good.” – Your applications

 

Does it ever feel like your applications are conspiring against you? Do you ever wish there was a magic spell to give you more visibility into communications between the applications you support and the network?

 

Okay, close your eyes and say the following 3 times fast while spinning around in the server room:

 

Eye of newt and ear of toad, grant me visibility into application processes and server nodes.
Zip, zat, add the cheese of a mousetrap; now let me see connection issues between my apps.

 

Did it work?

No?

Okay, but how cool would that have been?

Unfortunately it’s not magic. It’s monitoring.

Fortunately, we have a solution to help you mere muggles: SolarWinds® Server & Application Monitor (SAM). Use SAM to help you succeed in this month’s mission, and transform your unruly apps into applications managed!

 

Want even more ways to learn how to manage your applications better?

 

Be sure to attend our upcoming webcast "If an Application Fails in the Datacenter and No Users Are On It, Will It Cut a Ticket?" on March 13!

 

Also check out this e-book, "Monitoring 201".



MARCH MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: Harry Potter 1-7 House Editions


Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:

March 12: Harry Potter Remote Control Wand

March 19: Harry Potter Clue & Harry Potter Marauder's Map Mug

March 26: Golden Snitch Clock

April 2: Marauder's Map Blanket

Grand Prize

April 2: Harry Potter 1-7 House Editions

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



MISSION SHORTCUT

 

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win Harry Potter Legos!

 

The shortcut is simple:

 

  1. Start your FREE trial of SolarWinds Server and Application Monitor!
  2. Take a screenshot of the AppStack Dashboard.
  3. Submit your screenshot below.

 

 




MISSION RULES

A new question will open every day (Monday - Friday) starting on March 5, 2018. Once a question has opened, it will remain open until April 1, 2018 at 11:59 p.m. CST. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by March 11 to be entered to win: Harry Potter Remote Control Wand
Week 2: Complete questions 6-10 by March 18 to be entered to win: Harry Potter Clue & Harry Potter Marauder's Map Mug
Week 3: Complete questions 11-15 by March 25 to be entered to win:  Golden Snitch Clock
Week 4: Complete questions 16-20 by April 1 to be entered to win:  Marauder's Map Blanket

Correctly answer all 20 questions by April 1 and get entered to win the Grand Prize!  Harry Potter 1-7 House Editions



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Curious to learn about Virtualization Manager?

 

This course offers users an introduction to Virtualization Manager. Focusing on installation, configuration and management of Virtualization Manager to reduce resorce usage and sprawl in the Virtual Environment. This course is a great primer and will get you up to speed quickly on Virtualization Manager.

 

*NOTE: Attending this training will earn you 2,000 THWACK points!

 

Please register to attend the live trainings from the SolarWinds Academy!

 

Title: Getting started with Virtualization Manager

 

Link: https://customerportal.solarwinds.com/VirtualClassrooms/#111

 

Schedule: Thursday, March 15th, 2018 09:00 - 13:00 CST

 

How to register: To register your attendance for this class please log into the customer portal and select the appropriate class and date to register.

 

**Update**

NPM won for Network Management Product of the year!

Thank you so much for all your support that made this possible.

 

 

NPM 12.1 has been named a finalist for Network Management Product of the Year by Network Computing UK!

 

We are calling on the THWACK community to help us nab this award - please cast your vote for NPM under the category "Network Management Product of the Year".

 

VOTE NOW! Voting closes on March 13th. Winners will be announced at their awards ceremony on March 22nd in London.

 

After you cast your vote, you will receive an email confirmation. If you forward this email confirmation along with your THWACK username to thwackadmin@solarwinds.com we will award you 750 THWACK points!

 

Thank you in advance for your help! Go NPM, go!

Curious to learn about SolarWinds Backup?

 

This course offers users an introduction to SolarWinds Backup. Focusing on configuring the backup technology, taking backups, data restoration and data security. This course is a great primer and will get you up to speed quickly on SolarWinds Backup.

 

*NOTE: Attending this training will earn you 1,000 THWACK points!

 

Please register to attend the live trainings from the SolarWinds Academy!

 

Title: Getting Started with SolarWinds Backup

 

Link: https://customerportal.solarwinds.com/VirtualClassrooms/

 

Schedule: Wednesday, February 28th, 2018 10:00am-12:00pm CST

 

How to register: To register your attendance for this class please log into the customer portal and select the appropriate class and date to register. https://customerportal.solarwinds.com/VirtualClassrooms/#

 

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