Skip navigation
1 2 3 Previous Next

Announcements

425 posts

Our Web Help Desk software is currently in the running for Gartner Peer Insights Annual Customers’ Choice award! And we’re super excited to participate. They recognize 7 software vendors who have an average rating greater than 4.2 stars and more than 50 reviews in the last 12 months. It’s a tight race, and we need an extra push before the end of year to help us secure an award.

 

So we’re asking for your help!

 

If you have used Web Help desk now and or in the past, and would like to help us win, please consider writing a review today, it won’t take more than 2 minutes! The deadline is quickly approaching so reviews must be submitted by 12/31/2017.

 

Here’s what we ask:

  1. Click on this link to leave your review: http://gtnr.it/2hYlb5f
  2. Post a link to your review below
  3. As a thank you and we’ll deposit 750 Thwack points into your account!

 

Thank you for your help!

The Web Help Desk Product Team

 

By now you’ve learned how to harness the power of SolarWinds® Network Insight™ for Cisco® ASA and you’re equipped with the tools you need to become an all-seeing network professional.

Now that firewall failures are a thing of the past, you have time to focus on more important things, like what gifts you’re going to buy yourself your friends and family this holiday season.

Good work on another mission accomplished, THWACKsters!

 

THWACK Monthly Mission - November 2017

 

Mission Recap Survey & Questions:



Network Performance Monitor

Reduce network outages and improve performance with advanced network monitoring software

 



I was doing some routine monitoring when I saw... I saw systems in the cloud! Before I could drill down and get a closer look, the administrator issued an alert that the evil Empire of End-Users was threatening the health of the whole system.

THWACKsters, we have no choice but to go on an emergency mission to rescue as many applications, servers, and VMs that we can. We’ll take our upgraded ship, the SolarWinds® S.A.M., that will allow us to have visibility across cloud environments, so we won’t be flying blind.

I am no SysAdmin, but I know IT. It moves through and surrounds every living thing. Close your eyes... feel it... the light... IT has always been there... IT will guide you.

It’s THE LAST MISSION of the year. Use your new abilities and battle beyond your data center!



DECEMBER MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: Star Wars Jedi Challenges!

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes &  Drawing Dates:

December 11: R2D2 Charging Hub
December 18: Storm Trooper Bluetooth Speaker
December 25: X-Wing vs. Death Star Rebel Assault Drones
January 1: Sphero BB-9W App-Enabled Droid

Grand Prize

January 1: Star Wars Jedi Challenges

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



MISSION SHORTCUT

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win Death Star Legos!
The shortcut is simple:
    1. Download Server & Application Monitor
    2. Take a screenshot of the cloud summary page populated by either AWS or Azure instances/VMs
    3. Submit your screenshot below

 







MISSION RULES

A new question will open every day (Monday - Friday) starting on December 4, 2017. Once a question has opened, it will remain open until December 31, 2017 at 11:59 p.m. CST. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by December 10 to be entered to win: R2D2 Charging Hub
Week 2: Complete questions 6-10 by December 17 to be entered to win: Storm Trooper Bluetooth Speaker
Week 3: Complete questions 11-15 by December 24 to be entered to win:X-Wing vs. Death Star Rebel Assault Drones
Week 4: Complete questions 16-20 by December 31 to be entered to win: Sphero BB-9E App-Enabled Droid

Correctly answer all 20 questions by December 31 to be entered to win the Grand Prize! Star Wars Jedi Challenges



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Exciting news - We have brand new items into the THWACK store!

 

We have SolarWinds® Socks featuring our new brand colors (a steal at 12,000 points per pair).

 

 

 

 

 

To add, we have super comfy Astro Geek T-Shirts for 7,000 points. If you weren’t able to grab one of these shirts at one of our tradeshow booths, now is your chance!

 

 

 

Custom SolarWinds Beats® Headphones for 125,000 points!

 

 

Last but not least, the long awaited sysadMANIA™ board game is now available for 60,000 points!

 

 

 

You asked & we listened!

Happy shopping!

Curious to learn about what’s new in the Q4 releases? 

 

With the release of SAM 6.5, and DPA 11.1, SolarWinds Academy brings you a training session where we will discuss the new features of these products. Our training team will cover all the new and exciting enhancements. training is sure to bring you up to speed on the new product features even faster!

 

*NOTE: Attending these trainings will earn you 1,000 THWACK points!

 

Please register to attend the live trainings from the SolarWinds Academy! 

 

Title: New Feature Training: SAM 6.5 & DPA 11.1

 

Link: https://customerportal.solarwinds.com/VirtualClassrooms/

 

Schedule:

  • - APAC Class - Thursday, December 14, 2017 10:00am - 11:30am SG Time
  • - EMEA Class - Thursday, December 14, 2017 14:00 - 15:30 GMT
  • - NA Class - Thursday, December 14, 2017 11:00am - 12:30pm CST

 

 

How to register: To register your attendance for this class please log into the customer portal and select the appropriate class and date to register. https://customerportal.solarwinds.com/VirtualClassrooms/#

 

Hi – We would like to better understand how Thwack Users use Backup and recovery technologies.

Applications are becoming more essentials for every type of business, combined with ransomware and frequent security incidents, Backup is becoming more and more important.

If you don’t mind, please take a minute, (and grab a quick 1,000 THWACK points*), to complete a quick survey and let us know about how your organization uses Server Backup technologies.

We look forward to your feedback. Thanks as always!

 

Take survey now>>

 

*Complete the survey by November 21, 2017 to receive 1,000 THWACK points.

SolarWinds would like to get your opinion on licensing and deployment options for network monitoring and management.

Do you prefer on-premises or SaaS? Perpetual or Subscription? 

Let us know by taking this very brief survey.

 

Take survey now>>

 

*Complete the survey by Friday, November 24th to get 500 THWACK points!

The ghosts and ghouls of Halloween are behind us, and the beginning of November means that Thanksgiving is fast approaching. As the leaves continue to change and the holiday season ramps up, shopping is at the top of everyone’s to-do list. And what better way to take advantage of the holiday sales than from the comfort of your own home on Cyber Monday?

 

The rise in online activity stemming from these sales, however, will certainly create costly bottlenecks and downtime, and an increased need for optimized application performance. How can we best handle and manage this increase in demand and activity to provide end users with the best holiday shopping experience?

 

We want to hear your post-Thanksgiving advice for peers and colleagues managing the Cyber Monday madness. Help us all prepare this year by sharing your best practices for application performance management and maintaining uptime by Thursday, November 16, and we’ll give you 250 THWACK points in exchange.



Firewall failures result in lost connectivity and increased security vulnerability. Not on your watch!

Introducing SolarWinds® Network Insight™ for Cisco® ASA, your secret weapon to automate the monitoring and management of your ASA infrastructure in a single unified platform. Enjoy complete visibility into the health and performance of your firewall environment with filtering, searching, and viewing of ACLs through the new Firewall Rule Browser.

Your mission this month: Become an all-seeing network professional with the help of Network Insight for Cisco ASA.

Can’t get enough of Network Insight for Cisco ASA?

Watch the latest episode of SolarWinds Lab™. It’s our Cisco ASA Firewall Special: VPN, ACL, HA, Multi-context, and more. Watch Recording.

And check our new eBook, Thou Shalt Not Pass… I Think? This eBook will show you how to be a Cisco ASA ace. Get the eBook today!



NOVEMBER MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: A Fire Tablet!


PRIZES

Weekly Prizes & Drawing Dates:

November 13: Long range Walkie talkies
November 20: Giant Jenga Game
November 27: Fire stick + THWAMMOCK
December 4: Tile Mate & Slim Combo Pack

Grand Prize

December 4: Fire Tablet

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



MISSION SHORTCUT

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win a Nest Thermostat! 
The shortcut is simple:
    1. Download Network Performance Monitor (NPM) OR Network Configuration Manager (NCM)
    2. Take a screenshot:
      For NPM take a screenshot of all interfaces on a selected node (status/type/interface)
      For NCM take a screenshot that includes a running config in the config list
    3. Submit a screenshot of your chosen view



*Bonus round* Earn up to an additional 500 THWACK points for screenshots showing NPM or NCM with ASA - Submit bonus screenshots here


MISSION RULES

A new question will open every day (Monday - Friday) starting on November 6, 2017. Once a question has opened, it will remain open until December 3, 2017 at 11:59 p.m. CST. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by November 12 to be entered to win: Long range Walkie talkies
Week 2: Complete questions 6-10 by November 19 to be entered to win: Giant Jenga Game
Week 3: Complete questions 11-15 by November 26 to be entered to win: Fire stick + THWAMMOCK
Week 4: Complete questions 16-20 by December 3 to be entered to win: Tile Mate & Slim Combo Pack

Correctly answer all 20 questions by December 3 and get entered to win the Grand Prize! Fire Tablet



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Happy cruising the THWACKillac this glorious Tuesday! I can’t believe it’s been an entire three months since the last time we chatted about how THWACK is growing.

 

Last week we wrapped up nine months of preparation for our epic annual virtual IT event, THWACKcamp 2017. If you haven’t checked out some of the amazing sessions the SolarWinds team put together, zip over there and take a peek. I personally thought the 7 Deadly Sins of Data Management session was phenomenal, and I’m not even a DBA.

 

The event grew with vengeance this year, and helped us with momentum to make some really great updates to THWACK. If you’re active on here, you’ve probably noticed some of the changes roll out over the last couple of months, including @mentions in our live chat and a prettified (technical word) chat embed.

 

Leaps Forward this Quarter:

  • Site facelift to match the gorgeous refreshed SolarWinds brand.
  • Optimized navigation to simplify your life and make things easier to find.
  • Missions have been de-coupled from blog posts, enabling us to (soon!) do much more exciting activities like Easter egg hunts, quiz games, etc.. The sky is the limit. Well..no…the cloud is. Whatever.
  • Blog updates! While we gave a facelift to the ever-so-famous Geek Speak blog, you may have also noticed an exciting new blog called Monitoring Central. It connects with IT Pros on trends and events in the IT industry.
  • Automated store rewards. WHAT? Yes. We can now give away store items to people for participating in any activity you normally receive points for. In fact, any THWACKcamp 2017attendee from the US, UK, Germany, and Canada is in the process of receiving swag bags for attending!

 

All in all, a pretty solid quarter. As always, a tremendous shout out to Danielle, Wendy, and all of the amazing SolarWinds team members who made THWACKcamp 2017 such an epic event.

 

We’d also like to publically humiliate our latest team member, Brett Holzhauer, as our latest baby penguin.

 

Much love, THWACKnation.

 

Congratulations, you have defeated the Query Blocker, Performance Hog, and Blame Shifter disruptors and you are well on your way to a happy database!

We hope you can take what you learned from this mission as you continue on your conquest of eliminating any and all disruptors in your way!

Now, don’t eat too much of your Halloween candy as there are many treats to come during our November mission (launching November 6th).

 

THWACK Monthly Mission - October 2017

 

Mission Recap Survey & Questions:

 

Database Performance Analyzer

Database and SQL query performance monitoring, analysis, and tuning

 

**Survey is now closed, thank you to everyone who provided feedback!**

 

Hi All,

 

We are considering making some improvements to Orion's log management capabilities. We'd really like to hear how members of the Thwack community are managing log data in your environments and are therefore running a Log Management Survey and would really appreciate your response. It takes <5 minutes and upon completion you will be entered into a draw with a chance to win one of ten $50 Amazon® gift cards*.

 

Survey Link - SolarWinds Log Management Survey

 

Also, I'm very interested in talking to users about their current log management practices, so if anyone is up for a quick discussion, please send me a direct message.

 

Thank you!

 

*Terms & Conditions available here.

First off, I'd like to personally welcome you to THWACK.  I'll start off with a brief introduction of who we are then we'll jump right in.

 

Maybe you've heard rumblings of THWACK or perhaps this is your first time hearing of us.  Whichever the case may be, I'm sure there is one question that stands out in your mind; What is THWACK and why does it benefit me?    Simply put, THWACK connects you with more than 130,000 community members who have contributed to help us make superior products, provide educational IT content, and most importantly, help IT professionals do their jobs better.  Here we put you in direct contact with the people who manage and develop our products, here is where you have a say in the direction of our products, and here is where you get support and answers on the fly without having to pick up the phone.  Crazy, huh?  A company that actually listens to their customers.  And you're just now getting here!  Without further ado, allow me to show you what you've been missing.

 

With almost 10 years of content, THWACK can appear daunting to a first-comer.  To ease the learning curve, we're going quickly to guide you through some of the most important pieces of the site.  Along the way, you'll earn points and a bonus 500 points for completing the mission.  You do not need to complete these tasks in one sitting.  Feel free to come back at your convenience.

 

Have a customer portal account? Link your THWACK & Customer portal accounts to earn an additional 2,000 THWACK points! Plus you'll get great benefits like seeing the products you own on your THWACK profile, see your renewal dates, renew licenses, open support tickets, review existing support tickets, & gain more visibility and access to betas for the products you own.

 

 

Task 1 - How do you create an account?

No, we won't spam your inbox or add you to any marketing list.  Having an account simply allows you to contribute and take advantage of all the features on the site.  This should take less than 5 minutes of your time.  To create an account, find the "Register" link on the top right-hand corner of your screen. If you already have a THWACK account, you do not need to create another one.  You will need to be logged in in order to complete the rest of the tasks.

 

Task 2 - Where can you find content to extend your product's capabilities?

Here on THWACK, you'll find thousands of downloadable templates, reports, scripts and more that allow you to customize and extend our products.  Some content in this area is created by SW employees and the rest has been created and shared with the community by our members.

 

For this task, navigate to the Content Exchange.  To get there, you first need to go to the Product Forums button in the top navigation bar, choose the product that you're familiar with, and then feel free to pick a section of content that suits your needs.  From there, browse through the documents until you find something that sparks interest.

 

 

Next, download the template, report, script, etc. that you've chosen.  You can then plug this item into the product which ultimately extends the functionality that is provided out-of-the-box (plugging the downloaded item into the product is not required to complete this task - however, we do recommend you check it out when time becomes available).

 

Task 3 - How can you influence the direction of a product?

As mentioned earlier, we greatly value customer input and will gladly review requests for new features.  Here on THWACK you can submit an idea or feature request for future implementation.  Product Managers pay special attention to this concept of "ideation" and to gauge interest, we allow community members to vote on feature requests.  Let me quickly explain how the process works before I give you the task at hand.  There are 5 stages in which an idea can be slated for.  When a user creates an idea, it is placed into the "Recent" stage.  The Product Manager then reviews the request and will move the idea into 1 of 3 stages - Open for Voting, What We're Working On, or Closed.  If an idea is placed in the "Closed" stage, it means the request is either unfeasible or doesn't fit with the direction of the product.  The last stage is "Implemented" which means the feature has been added to the product.  You can read more here about the recent features that were added to our products because of the crowd-sourcing feature on THWACK.

 

For this task, navigate to a product feature request forum.  Choose a product you are familiar with from the Product Forums in the top navigation bar, and then click on Feature requests.

 

 

You'll then be dropped on a page which showcases the "top ideas" for that product (choose "show all" at the bottom of the list to see all ideas).  Find a feature request that would bring value to your environment and vote for it.

 

Task 4 - Where can you get support while troubleshooting an issue?

The product forums are where you will get most of your support, from either other community members or a SolarWinds employee.  There are developers, product managers, community staff, and others that are here to answer your questions and help resolve issues.

 

For this task, navigate to a product forum.  There is a shortcut to this area at the top of your screen, look for the tab that reads "Product Forums".  Choose a product you are familiar with the drop-down menu, then click on Content.  There is an exceptional amount of content in most of our forums so please take a minute to click around.

 

Find a discussion thread that sparks your interest and "like" it.

 

Task 5 - Where can you find product roadmaps?

You can find the "What We're Working On" in the global navigation, look for "Blogs & Groups", then "Announcements", and you'll see it in the Featured Content.  This post stands as a guide to what the teams are working on for each of our products. Once you've found the guide, bookmark it. 

 

Bookmarking a piece of content will place it in your bookmarks.

 

Task 6 - Where can you read blogs about SolarWinds products and other general IT topics?

We have several blogging areas here on THWACK, 6 to be exact.  For this task, let's focus on 2 specific blogging areas: Product Blog and Geek Speak.

 

First, navigate to the Product Blog.  You can get there by clicking on Product Forums in the top navigation bar, pick a product, and then go to Product Blog. Some of these blogs may look familiar because they're actually streamed into our products, but I'll bet you didn't know they came from THWACK.  Click on a blog that interests you and take a minute to read.  Make sure you click on the blog subject line for the action to be recorded.

 

Second, navigate to Geek Speak. To get there, go to the Geek Speak featured content further down on the homepage.

Choose a blog that interests you and take a minute to read.  Make sure you click on the blog subject line for the action to be recorded.

 

Extra - How to track your progress

 

You want to see which tasks you still need to complete? No problem! Go to your Profile - More - Reputation - Missions, and just look for this particular mission. Once you click on the wheel in right corner, you'll be able to track your progress, based on the bars displayed in the same order as listed in the onboarding mission. Depending on the completion of a certain task, you'll see either a blue bar (complete) or a white bar (to complete).

 

That's it!  You've completed your first mission and earned 1500 points to be used in the THWACK Store! Below are a few other good resources to check out.  If you have any THWACK related questions, feel free to reach out to myself or wabbott  or brett.holzhauer

 

Young THWACK®-hoppers, your monthly mission is complete.

You now have the skills you need to master the art of Security Kung Fu.

We hope you take the wisdom from this journey to help you defeat any cyber security threats that may lie ahead.

 

THWACK MONTHLY MISSION - SEPTEMBER 2017

 

Mission Recap Survey & Questions:

 

Content Resources:

 

Log & Event Manager

A SIEM that makes it easy to use logs for security, compliance, and troubleshooting

 



When there is no more room in the database, the disruptors will walk the earth!

Your database is your sanctuary, and you must defend it against the disruptors. Your mission this month is to defeat each disruptor in your path. Along the way you will encounter Performance Hog, Blame Shifter, and Query Blocker.

SolarWinds® Database Performance Analyzer (DPA) has your back by monitoring all of your databases from SQL Server® to the cloud in one installation and gives second-by-second analysis. Time is key in any battle against database disruptors (or trick-or-treaters). We have you covered in the ongoing battle against poor database performance!

Good luck on your October Mission THWACKsters, and enjoy your Halloween candy!



OCTOBER MONTHLY MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize: A Xbox One X!


PRIZES

Weekly Prizes & Drawing Dates:

October 9: Nightmare on Elm Street Freddy Krueger Bread Toaster
October 16: Halloween Window Projector
October 23: Stranger things vinyl + Stranger things travel mug
October 30: Alfred Hitchcock Collection Blu-Ray

Grand Prize

October 30: Xbox One X

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.



MISSION SHORTCUT

Complete the mission shortcut to earn an additional 1,000 THWACK® points & enter to win 1 of 10 sets of DBA Disruptors! disruptors
The shortcut is simple:
    1. Download Database Performance Analyzer
    2. Give us a view that represents your favorite disruptor (Performance Hog, Blame Shifter, or Query Blocker)
      • Performance Hog: He’s the process that just keeps consuming. Yeah, he’s that guy that will take the last chicken wing off your plate and say “you weren’t going to eat that were you?” This would be the SQL statement you see consistently popping up as the most impactful in the charts. Think of a select with numerous joins without a where clause (nothing to filter by).

      • Query Blocker: He’s the guy with the broken down 1984 lemon in your lane! Your stuck. You are going to be late for work. Look for the SQL transaction in your database that doesn’t commit or rollback – yeah, that’s the guy. He causes all kinds of blocking waits. He may even have rolled an external dependency into the transaction.

      • Blame Shifter: He’s subtle. He makes his appearance when applications slow down, but no one knows what the issue is. This when everyone starts pointing fingers! No one wins the blame game, except Blame Shifter. Is it the query itself? Is it the database configuration? Is it the data model? Is it the infrastructure? Where do you even begin?!

    3. Submit a screenshot of your chosen view

 







MISSION RULES

A new question will open every day (Monday - Friday) starting on October 2, 2017. Once a question has opened, it will remain open until October 29, 2017 at 11:59 p.m. CDT. Check the schedule below for exact open/close times.



Weekly PrizesMonTueWedThuFriWinners
Week 1: Complete questions 1-5 by October 8 to be entered to win: Nightmare on Elm Street Freddy Krueger Bread Toaster
Week 2: Complete questions 6-10 by October 15 to be entered to win: Halloween Window Projector
Week 3: Complete questions 11-15 by October 22 to be entered to win: Stranger things vinyl + Stranger things travel mug
Week 4: Complete questions 16-20 by October 29 to be entered to win: Alfred Hitchcock Collection Blu-Ray

Correctly answer all 20 questions by October 29 and get entered to win the Grand Prize! Xbox One X - release date 11/7



Monthly Mission Terms and Conditions: US, UK, and Canada | Germany | Australia

Mission Shortcut Terms and Conditions: US, UK, and Canada | Germany | Australia

Filter Blog

By date: By tag: