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While you’re at Microsoft Ignite, come visit us at booth 935 and learn how SolarWinds is making it easier to manage your systems and applications.

 

See how SolarWinds continues to improve our best-in-class Microsoft management solutions running on-premises in IaaS environments or how the Orion Platform suite of products now can be deployed in Microsoft Azure through the Azure Marketplace. From managing and monitoring your applications and servers to optimizing your virtual and storage infrastructure, SolarWinds has you covered.

 

COME LEARN ABOUT:

 

Fundamental control of Azure: Setting up and auditing access controls for Azure subscriptions can be extremely challenging. See how we can help set the correct levels of access to your Azure-hosted applications and data.

 

Prepare to migrate to Azure: Overprovisioned resources will consume more compute and storage resources than they need. See how you can prepare and rightsize workloads before migrating them.

 

Monitor Azure workloads: Azure provides component-level monitors, but you have to drill down in the Azure portal to view them. See how you can have a single pane of glass to view all Azure metrics.

 

Hybrid IT operations management: With SolarWinds products now available on the Azure Marketplace, deploying products and monitoring workloads regardless of where they reside has never been easier. 

 

 

Happy Little Clouds: Application Migrations Done Right
Thomas LaRock, Head Geek

Customer Appreciation Event

SWUG @ MS Ignite

Date: Wednesday, November 6

 

Time: 1:15 – 1:35 p.m. ET

 

Location: Theater D

 

Location: Topgolf, Signature Room, 2nd Floor

 

Date: Tuesday, November 5

 

Time: 6:00 – 9:00 p.m. ET

 

IMPORTANT! This event is invitation only. Please come visit the SolarWinds booth 935 to grab your wristband. This will get you access to the entire event, including private golfing bays, open bar and food service, raffle prizes, and more!

 

FEATURED EPISODE: How to Import an Application Template and Assign to a Node
October 15, 2019

Server & Application Monitor ships with hundreds of out-of-the-box application templates. But sometimes the one you’re looking for just isn’t there. Thankfully, the members of the THWACK® community have contributed thousands of application templates for SolarWinds® SAM. It’s very simple to import a template and assign it to a node to start monitoring an application.

For other videos, be sure to check out the Triple-T Hub.


 

If you have any questions, don't hesitate to comment below!

FEATURED EPISODE: How to Use Custom Properties to Filter a Widget
October 8, 2019

Custom Properties are the not-so-hidden superpower of the Orion® Platform. It’s one of the easiest ways to customize your dashboard widgets for your needs. In only a few clicks, we’ll filter down a resource to show only the nodes you want to see.

For other videos, be sure to check out the Triple-T Hub.


 

If you have any questions, don't hesitate to comment below!

 

October is Cyber Security Awareness Month and all the contestants line up to play a game of Security Sleuth. It seems fun, and in a way it is, until you realize the stakes. You look around you as the game is about to begin and think to yourself which one of these people is the planted mole?

 

It’s a good ol’ whodunit, and the security of your network, the integrity of your privacy, the very foundation on which you’ve built your IT organization is at risk. So, security sleuth, master of mystery, will you detect defects capable of destroying our data, will you investigate infections imperiling our information, will you expose the evildoers endangering our eudemonia?

 

 

Protect us, cybersecurity connoisseur, start your mission.



OCTOBER MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
October 14, 2019: Best of Agatha Christie Volume 1-4 (Region 1)

October 21, 2019: Apple Airpods

October 28, 2019: Clue Board Game and Culinario Mortale Deadly Fame - Murder Mystery Dinner Party Game

November 4, 2019: Anker PowerCore

Grand Prize:
November 4, 2019: SimpliSafe Wireless Home Security System



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on October 7, 2019. Once a question has opened, it will remain open until November 3, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between October 7, 2019 and November 3, 2019 to be entered to win a Go Pro HERO 7 Black!

 

Security is the responsibility of all IT staff. However, not everyone has the same amount of time or resources available to increase their networks’ security posture. Security Event Manager (SEM) is designed to be another pair of eyes, always on the lookout for suspicious behaviour, and can alert you when it finds potential threats. For this shortcut we’ll have you take the first step towards automating threat detection by setting up a log source in SEM.

 

Shortcut Steps:

 

  1. Download a free trial of Security Event Manager (or if you already use SEM you can skip this step, but be sure you’re on version 6.7 or higher)
  2. Navigate to “Nodes”
  3. Click on “Add agent node,” select the appropriate agent for local installation, and follow the instructions or read more here
  4. Once the server is connected, navigate to “Events” and take a screen shot of events coming in from the log source and post to the mission
    1. Please anonymize any sensitive data like machine name or user names

 

DOWNLOAD FREE TRIAL  SUBMIT SCREENSHOT

 

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by October 13, 2019 to be entered to win: Best of Agatha Christie Volume 1-4 (Region 1)
Week 2: Complete questions 6-10 by October 20, 2019 to be entered to win: Apple Airpods
Week 3: Complete questions 11-15 by October 27, 2019 to be entered to win: Clue Board Game and Culinario Mortale Deadly Fame - Murder Mystery Dinner Party Game
Week 4: Complete questions 16-20 by November 3, 2019 to be entered to win: Anker PowerCore

Correctly answer all 20 questions by November 3, 2019 and get entered to win the Grand Prize! SimpliSafe Wireless Home Security System



September Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

September Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Telling tales of data center horrors this Halloween

 

October 31 is coming up soon, so it’s time for costume parties, haunted houses, and your favorite scary movies. Halloween stories are frighteningly fun during parties or wrapped up in a blanket at home—we all love a good Dracula or Frankenstein tale!

 

In the spirit of Halloween, we may tell stories of things going “bump” in the night, but nothing’s as terrifying to tech pros as things that go bump in the data center.

 

To celebrate Halloween this year, we want to know your scariest, most goosebump-inducing data center fears and anecdotes that not only scare you this season, but year-round. Did you have a mishap with a chiller, HVAC, generator, or branch circuit? Or did something outside the data center affect your ability to conduct business as usual?

 

Tell us your scary stories and how you fought against these spooky tales by Friday, October 11 and we’ll put 250 THWACK points in your account.

FEATURED EPISODE: How to Set Up a NetFlow Traffic Analyzer Alert
October 1, 2019

NetFlow is an excellent resource for watching data move around your infrastructure, and it’s frequently the first indicator when things go sideways. In this video, we’ll show you how to build your own NetFlow Traffic Analyzer alert to notify you when suspicious traffic appears on your network.

For other videos, be sure to check out the Triple-T Hub.


 

If you have any questions, don't hesitate to comment below!

Over the years, I’ve had a chance to help staff the SolarWinds booth and represent the gamut of IT needs in nearly 100 trade shows. From networks to applications, from storage to security, and most recently hybrid and cloud, it’s been a pleasure to meet thousands of sharp admins from the THWACK community. In all of those conferences, and in all the interesting technical questions you’ve asked about the expanding product line, there’s only been one question I didn’t have a great answer for:

 

Does SolarWinds offer advanced support?

 

But if you see me at GITEX in Dubai or MS Ignite in Orlando this year, I’ll be able to answer differently. Because SolarWinds now offers three support options: Professional Support, Premier Support, and Premier Enterprise. That’s right, advanced support, direct from SolarWinds.

 

The offering formerly known as Premier Support is now called Premier Enterprise. We listened to your feedback and Premier Enterprise now offers even faster Service Level Guidelines and top-of-the-queue preference. We’ll provide you with a named contact familiar with your specific setup—and system quirks—to help you take a proactive view of your ecosystem with full health checks. It’s designed for the largest and most complex environments, with more urgent support needs.

 

Premier Support is a new support tier providing decreased wait times, upgrade guidance, and additional health checks to help meet the needs of our customers with setups needing a little extra love.

 

I’ve recommended many SolarWinds Partners over the years—and will continue to do so. If you’re looking for on-site training, customization, integration with third-party systems, tune-ups, and other services, one of our authorized Partners is a great choice. Customers who work with resellers (especially outside the U.S.) have enjoyed great local support for years. The new Premium Support option doesn’t replace these services—it extends the options available to help customers ensure they’re getting full use of their SolarWinds tools.

 

When customers ask about additional support, it’s usually after they’ve been using our products for a few years and they’ve gotten the monitoring spirit. They’ve seen happier users, easier operations, and more efficient use of their IT investment. They’ve built out comprehensive dashboards, integrated with other systems, and have shared access to their performance data well outside the monitoring team. In other words, they’ve realized monitoring is a tier 1, business-critical system they depend on day in and day out. They’re using SolarWinds not just to help keep IT running, but to become proactive.

 

Premier Support is designed specifically to help you do this. Very large customers—those with hundreds of thousands of elements and remote pollers scattered around the world—have had an enterprise support option to help with upgrades and planning, provide named support contacts, offer Service Level Guidelines, include system checkups, and more. And now, SolarWinds is offering a similar level of expert support to all customers, including those who aren’t multi-national in scale.

 

Check out this link for details. Premier Support helps keep your SolarWinds system running as designed. You get system checks, upgrade planning, accelerated issue resolution, access to advanced product experts, SLGs, and more. If you think you might be missing a host of new features, but haven’t upgraded in a while, Premium Support can be an extra hand. And if you inherited a heavily used SolarWinds platform, Premier Support is a great way to start becoming an expert admin for the system your team depends on every day.

 

I’m looking forward to the upcoming conferences this year for a lot of reasons, but especially because after a decade I have a new answer to a great customer question.

 

“Does SolarWinds offer Premier Support?”

 

“Yes, we most certainly do.”

FEATURED EPISODE: How to Install the SolarWinds Mail Assure Add-In for Office 365
September 24, 2019

SolarWinds® Mail Assure provides protection from spam, malware, ransomware, phishing, and other email-based attacks. Adding it to your existing Office 365 deployment is quick and easy—here’s how.

For other videos, be sure to check out the Triple-T Hub.


 

If you have any questions, don't hesitate to comment below!

We’re looking for customers who are interested in participating in our next round of Release Candidate Dev-Assisted Upgrades.

 

Here’s what you need to know:

 

  • If accepted, you and your team will be upgrading to available Release Candidates with a team of SolarWinds experts watching closely and ready to step in if anything goes wrong.
  • It’s FREE (for active maintenance customers)
  • We have a team of people ready to assist with any questions before or after the upgrade.
  • You get THWACK points!

 

This is a limited time offer, with first come, first serve slots. If you aren’t able to participate this time, don’t worry! There’s always next round.

 

Want to see if you qualify to get a SolarWinds Orion Dev-Assisted Upgrade?

 

Fill out this quick survey.

 

Thanks!!

FEATURED EPISODE: Office 365 OneDrive Data Protection With SolarWinds Backup
September 17, 2019

Quickly learn how to protect Office 365 Exchange and OneDrive data by leveraging SolarWinds® Backup. Own your customers’ data retention and recovery, and be ready to respond if files are accidentally deleted or misplaced.

For other videos, be sure to check out the Triple-T Hub.


 

If you have any questions, don't hesitate to comment below!

FEATURED EPISODE: How to Set Up NetPath in SolarWinds Remote Monitoring & Management (RMM)
September 10, 2019

NetPath™ is a network monitoring tool that detects and monitors the path from a source device (server/workstation) to a destination service such as Office 365, Amazon AWS, and Salesforce. It has the intelligence to compare past behavior and alert you if it finds your network is slowing down or you have other network problems. It alerts you before the problem occurs so you can prevent it.

For other videos, be sure to check out the Triple-T Hub.


 

If you have any questions, don't hesitate to comment below!

Once again, it’s an honor to help celebrate IT Pro Day—a recognition of the women and men of IT, who do so much more than simply keep the blinkenlights on. If you follow SolarWinds even casually, you’ll notice among all the tortured taxonomies technology vendors transmogrify, “IT pro” seems to be unique to us. And this year, I’d like to offer my theory of why, here on THWACK, where so many IT pros connect every day.

 

You don’t have to go far in the world outside technology to see “pro” used in ads to suggest an association with power and capability. No [Heavy|Super] Duty 4x4 pickup ad is complete without mud-bog slow-mo, and diamond plate “PRO GRADE” bolted, welded, or riveted to the screen. “Pro strength” cleaners promise to get out stains amateur detergents apparently leave behind. The retail world is overstuffed with “prosumer” product lines, and the third column of many good/better/best product comparison charts is labeled “pro.” It would seem everyone, even technology civilians, knows what “pro” means.

 

Or do they?

 

Consumers aren’t supposed to stash more gear in a “pro” tacklebox—it just has chunkier corners. $100 of “pro” access points are usually better than a single router/AP stashed in a corner, but they’re no brace of Meraki. And worksite pickups are one-ton 350s or bigger, not ¾-ton 250s. In consumer land at least, “pro” seems not to be an actual rating, qualification, or demonstrated suitability to task, but used to evoke an essence. It’s “of the pros,” suggesting something a professional would use while professional-ing. So, the real question is, who is this mythical professional? This legend, who simply improves things?

 

In technology, you know a pro when you see one. Like a pro athlete, they make everything look easy, or at least for IT, easier. They’re dependable, tenacious, and see problems all the way through to resolution. They share their expertise and eagerly teach others how to succeed. Better, they always seem specially crafted to handle any situation. A pro is someone who walks into the room and says, “I’ve got this,” and everyone is confident they do.

 

So, when you hear me talking about IT pros, this is what I mean. They don’t “play with technology” on the businesses’ dime—they use technology to achieve business goals. They don’t “spend time in IT” while they look for greener grass—they build rewarding careers keeping evolving tech hype and promise in check. And most of all, they don’t run from Ops—instead, they dive in, company after company, seeking to understand the nuances of system performance from the bottom of infrastructure all the way up to end users.

 

Perhaps the real IT meaning of “pro” is the same as its Latin roots in late Middle English, meaning literally “for, on behalf of.” Only with IT pros, the “for” is related to users, not just to craft. IT pros—the THWACK community—are working on behalf of end users. They work tirelessly, with a smile, on behalf of everyone who counts on them. IT pros are a skillful lot, but more than that, they woke up one day to decide helpfulness would be their profession, and technology merely their tool of choice.

 

So, here’s to all of you on IT Pro Day 2019. Thanks for deciding to not only be a part of IT, but making IT a profession, not just an occupation. It’s always a pleasure to work with you.

 

Happy IT Pro Day,

 

Patrick

 

Each application performance monitoring (APM) product is its own powerhouse—a force to be reckoned with. With all the products combined—Pingdom®, AppOptics, Loggly®, and Papertrail— though, unimaginable strength of the APM suite can be unleashed. And in the right hands, that power can be used for ultimate good.

 

Go on a mission to find and collect the all-powerful APM suite stones. Once you have them all, you’ll have the power to protect yourself and your organization, not to mention the world, from application disasters with unified visibility into systems performance and laser focused troubleshooting through metrics, traces, logs, and the user experience.

 

AppManagers, UNITE!



SEPTEMBER MISSION

Use the mission’s resources to complete the tasks and answer the questions for a chance to win!

Correctly answer each question during the week and you'll be entered for a chance to win the weekly prize.

Correctly answer all 20 questions over the course of the month and you'll be entered for a chance to win the grand prize.

150 points are being awarded for each correctly answered question. There are 20 questions, which means you can earn a maximum of 3,000 points for this mission.

Want to join the mission, but not a member? Sign up FREE now!

PRIZES

Weekly Prizes & Drawing Dates:
September 16, 2019: Avengers Monopoly and Captain America Single Cup Coffee Maker and Mug

September 23,  2019: Thor Hammer Tool Set

September 30, 2019: Lego Avengers Compound Battle Build Kit

October 7, 2019: Spider Wheels Series Hoverboard

Grand Prize:
October 7, 2019: Thanos Infinity Gauntlet



 

MISSION RULES

A new question will open every day (Monday - Friday) starting on September 9, 2019. Once a question has opened, it will remain open until October 6, 2019 at 11:59 p.m. CT. Check the schedule below for exact open/close times.



MISSION SHORTCUT

Complete the mission shortcut between September 9, 2019 and October 6, 2019 to be entered to win a Sony Noise Canceling Earbuds!

 

Completing each feature shortcut will give you one chance to win the shortcut prize. You can get a total of three chances.


Product Feature 1

  1. Sign up for a free trial of SolarWinds Pingdom
  2. Onboarding will ask you to enter a couple of pieces of information and a URL.
  3. When you're in the product, click on Experience monitoring, then Visitor Insights (RUM). Click on the green “Add site” at the top right of the screen. Next type in a URL and hit Save, a code snippet will pop up. Take a screenshot of the snippet.
  4. Submit screenshot

START FREE TRIAL  SUBMIT SCREENSHOT

 

Product Feature 2

  1. Sign up for a free trial of SolarWinds AppOptics
  2. Install a host agent and set up one APM service
  3. After you have installed the agent and APM service, click on the SolarWinds logo on the top left of the screen.
  4. Take a screenshot showing your service and agent install
  5. Submit screenshot

START FREE TRIAL  SUBMIT SCREENSHOT

 

Product Feature 3

  1. Sign up for a free trial of SolarWinds Loggly
  2. Follow the onboarding. Loggly will automatically install some trial log data.
  3. After you’ve logged in, perform a search by clicking on the “Search” function at the top of the screen.
  4. Type in the word “Exception” in the search and hit enter.
  5. Submit screenshot of the search results.

START FREE TRIAL  SUBMIT SCREENSHOT

 

 

WEEKLY PRIZESMONTUEWEDTHUFRIWINNERS
Week 1: Complete questions 1-5 by September 15, 2019 to be entered to win: Avengers Monopoly and Captain America Single Cup Coffee Maker and Mug
Week 2: Complete questions 6-10 by September 22, 2019 to be entered to win: Thor Hammer Tool Set
Week 3: Complete questions 11-15 by September 29, 2019 to be entered to win: Lego Avengers Compound Battle Build Kit
Week 4: Complete questions 16-20 by October 6, 2019 to be entered to win: Spider Wheels Series Hoverboard

Correctly answer all 20 questions by October 6, 2019 and get entered to win the Grand Prize! Thanos Infinity Gauntlet



September Mission Terms & Conditions: US, UK, and Canada | Germany | Australia

September Mission Shortcut Terms & Conditions: US, UK, and Canada | Germany | Australia

Earlier this year we asked you about your experiences managing applications in today’s hybrid world—and how the hybrid IT infrastructure is shifting as business apps move to the cloud. Here’s what we found:

 

  • 60% are managing and monitoring applications, with 21% already moving business applications to SaaS
  • Those who have moved business applications to SaaS say 20% or less of their business apps are hosted in the cloud
  • 14% have already implemented cloud/container infrastructure, but 36% aren’t even considering it yet

 

The question is, where does an application performance monitoring (APM) strategy fit into all of this? We know from the recent SolarWinds report Driving Business Performance Through Application Performance Management that having an APM strategy, including robust yet easy-to-use tools helps drive businesses forward.

 

We have the numbers and survey results, but now we want to hear from you:

 

  • How important is APM to your job?
  • How does it impact and benefit your business overall?
  • Are you considering user experience monitoring of apps as an increased concern?
  • What more should we learn about APM and today’s hybrid IT realities?

 

Share your thoughts by September 12 and we’ll put 250 THWACK® points in your account!

FEATURED EPISODE: How to Monitor and Manage Network Devices With Remote Monitoring & Management (RMM)
September 3, 2019

RMM's Network Devices module lets you easily discover and monitor your customers’ networking equipment. In the past few months we’ve made significant updates to the Network Devices module, primarily by adding support for more vendors and adding the flexibility to add devices we haven't yet supported. This video will go through some of the scenarios.

For other videos, be sure to check out the Triple-T Hub.


 

If you have any questions, don't hesitate to comment below!

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