SolarWinds Network Configuration Manager (NCM) 7.4 Hotfix 1

 

Hotfix 1 addresses the following issues:

  • You do not receive real-time notification email messages after upgrading.
  • Your real-time notification rules no longer work.

 

Hotfix 1 modifies the following files on the SolarWinds NCM server:

  • %ProgramFiles%\SolarWinds\Orion\NCM\SolarWinds.Cirrus.BusinessLayer.dll
  • %ProgramFiles%\SolarWinds\Orion\Information Service\3.0\SolarWinds.Cirrus.BusinessLayer.dll

 

Notes:

  • Hotfix 1 requires SolarWinds NCM 7.4.
  • Install this hotfix on your primary NCM server and any NCM additional pollers.

 

To install Hotfix 1:

  1. Log on to the SolarWinds server hosting your NCM installation as an administrator.
  2. Use the Orion Service Manager to stop all SolarWinds services as follows:
    1. Start the Orion Service Manager in your SolarWinds Orion program folder (SolarWinds Orion > Advanced Features > Orion Service Manager).
    2. Click "Shutdown Everything".
  3. Make a backup of the following files:
    • %ProgramFiles%\SolarWinds\Orion\NCM\SolarWinds.Cirrus.BusinessLayer.dll
    • %ProgramFiles%\SolarWinds\Orion\Information Service\3.0\SolarWinds.Cirrus.BusinessLayer.dll
  4. Extract and copy SolarWinds.Cirrus.BusinessLayer.dll from the Hotfix archive to the following locations:
    • %ProgramFiles%\SolarWinds\Orion\NCM
    • %ProgramFiles%\SolarWinds\Orion\Information Service\3.0
  5. In the Orion Service Manager, click "Start Everything".

 

You should now receive real-time notification email messages and the real-time notification rules work as expected.

 

To rollback Hotfix 1:

  1. Use the Orion Service Manager to stop all SolarWinds services as follows:
    1. Start the Orion Service Manager in your SolarWinds Orion program folder (SolarWinds Orion > Advanced Features > Orion Service Manager).
    2. Click "Shutdown Everything".
  2. Replace the following files with the backups you created:
    • %ProgramFiles%\SolarWinds\Orion\NCM\SolarWinds.Cirrus.BusinessLayer.dll
    • %ProgramFiles%\SolarWinds\Orion\Information Service\3.0\SolarWinds.Cirrus.BusinessLayer.dll
  3. In the Orion Service Manager, click "Start Everything".