Happy Halloween! We are excited to share with you a new series hot off the press from the amazing SolarWinds video team. I present to you, IT Tickets from Hell.
SolarWinds presents stories so scary, so maddening that they can only come from one place. Professor Acula, architect of your nightmares, hosts IT Tickets from Hell. The first horror story comes straight from the help desk. One sysadmin will find out there is more to his ticket beneath the surface in Bug Report.
Professor Acula in this fiendishly frightening tale of ‘IT Tickets from Hell’ tells the story of the sysadmin who is haunted by the zombie army of end-users whose email is down. How can he track, manage and resolve all these tickets from so many users? How can he put an end to this email eeriness?
Another uncanny tale from the mysterious Professor Acula. There is no paper in the printer. But the printer shows the ‘Paper Jam’ error message. This could happen to you on All Hallows Eve or just any day of the year. When strange and spooky IT tickets surface, what can a sysadmin do? How to manage these tickets and troubleshoot the devilish printer and other IT equipment?
It was a dark and stormy day. The kind of day you just knew something bad—no, something evil—was going to happen. That’s when the help desk ticket came in. There was something different about this one, though. Something…eerie.
“Oh, no! It sounds like VoIP might be down,” shouted an admin.
In a mad dash, the IT team turned to their trusty VoIP & Network Quality Manager to determine the cause of the problem. They looked up from their flickering monitors with dismay.
In a low, shaky voice, the admin announced, “Everything looks normal, though.”
“But that can’t be!” Shouted another. “We’ve got the helpdesk ticket right here to prove it. Could there be…a ghost in the machine?”
As it turned out, what really happened was that the end-user who reported the problem unknowingly pulled the cord out of their handset. A little less spooky perhaps, but no less frustrating.
How often do end-users bombard help desks demanding their technology issues be addressed—passing blame on to the IT department in the process—when in reality, it was a simple problem they caused and could have easily solved themselves? Pretty often!
Just in time for Halloween, we recently polled you, our venerable thwack community, on the simple end-user-caused problems masquerading as IT catastrophes you’ve encountered. The results—while hilarious—show that managing a help desk can be a real nightmare. Here are a few of the best stories we can all relate to:
Oh, and HAPPY HALLOWEEN!