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I was just wandering if there is any option to generate discovery agent as per the organizations(sites) created inside account. These will benefit for us to have clear asset details for records.
We’re wrapping up the year with our final SolarWinds® Service Desk quarterly update, and we’d love for you to join us. This live session is your end-of-year look at what’s new, what’s coming soon, and how your feedback continues to guide the future of Service Desk. Our product team will walk through the latest…
I am making a ticket template that it would be beneficial to have the ability for the incident requester (who is at task user status) be able to see that others on the ticket are completing their tasks. Is this possible? Obviously I can see the progress, but for this particular ticket type, the requester would benefit from…
We have configured integrator for solarwinds HCO to SWSD as per the document. The incident created time is in UTC rather than IST . Is there a work around for this ?
Is there a way for a queue manager to see what agents are available?
Hello, I am working on creating a more efficient method for our help desk analysts to post notifications using task items within new incidents. Currently, we have different tasks associated with various ticket types. My goal is to add a process step that automatically posts an update or message to the incident once a task…
Hello everyone, I am attempting to create an easier method for our help desk analysts to post notifications using the task items within new incidents. We have different tasks for different ticket types, I would like to add a process item that posts an update/message to the incident when a task item has been completed.…
I added a change request form because I wanted to have some kind of logic but it seems in the state I cannot use the change states although the scope is set to change any advice on how to acheive that ?
I am wondering how everyone is handling tickets that are open and being worked on by a technician. Meaning if a technician has a ticket open, is there a way to lock the ticket? or a notification that it's being worked on? Thanks
I'm new here, so I apologize if I post in the wrong place. I have a question: How do I run an employee report? It's the end of the year self-evaluation, and I want to compile a report of all the tickets I've closed over the year. My company doesn't focus on the time spent on tickets or any other metrics; I simply want to…
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