In my team, members are supposed to spend 8h a week on the resolution of incidents that are tracked in Service Desk (not a hard rule but a general guideline). Members log in the time they spent resolving their assigned incidents with the Time Tracking functionality. We would like to have a Widget that each member can put…
Can I make a formal request to add comment fields for contracts? Basically, want to be able to add comments to a contract that we would with a ticket versus the comments field that's already there.
Add Post Options to Post As Resolved to expedite Incident Workflow. Rather than Document, Post, and then Resolve, it would be easier and quicker to Document and "Post As Resolved"
For the new quick filters functionality, it would be helpful to put a "Clear Results" to remove people selected in error without having to scroll down the list. There isn't a way to "Deselect" without going through the whole list.
We use MicroStrategy as our BI reporting tool. It would be great to be able to connect to MicroStrategy like we can with PowerBI. Our enterprise tool being MicroStrategy.
It would be nice if there was a license at a slightly cheaper price between service task user and service agent user that allows someone to still have the agent view and be able to view tickets, have tickets assigned to them, but not have all the access that a service agent user has. I tried moving a few people to service…
Configure an Automation Rule to automatically place new requesters with a specific domain /Job Title/Department into a designated role upon account creation?
We have catalogue items that can cover multiple categories depending on how our Users log the request. I attempted to get Automation rules to automatically change the default category depending on certain fields but since the fields only exist in a catalogue item and not a Incident or a form, They were inaccessible. I've…
A section to build an equipment checkout form for assets leaving the building that we can attach to incidents. Something that will be a separate section from tickets/incidents, but can still use tasks as a way for the person to acknowledge/approve the policy for taking the equipment out of the building.
Hello! It would be EXTREMELY helpful to have customizability of the ticket queues (specifically the removal and addition of queue members) via the API. On my team, our roles change week by week and sometimes day by day which means having to manually add/remove when changes happen. While this is totally fine for something…
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