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Web Help Desk (WHD)

Forum Solarwinds NPM and Web Help Desk Integration - Location Fields

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Solarwinds NPM and Web Help Desk Integration - Location Fields

bradreyes83 over 10 years ago

I have integration setup properly between WHD and Orion NPM. Web Help Desk is now creating an automatic ticket from alerts that are critical as it should. However, the "Location" field on the ticket is empty when the ticket is created and I wanted to know if it is possible to automatically fill this field when a ticket is created through this integration. If so how can this be achieved?

0 mcgeg over 9 years ago

Did you get a solution to this?
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0 jpike over 9 years ago

I haven't found a way to do this yet either. I believe it will be added in an upcoming WHD update.
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0 mcgeg over 9 years ago

I have been using the integration variables quite a bit recently and have noted that the documentation is severely lacking.
I hope this is improved whenever the new version is released.
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