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Patch Manager console upgrade loses view settings

sdmusick over 10 years ago

Why is it that every console upgrade loses all of my view settings? I've created dozens of custom views throughout the console, and whenever an upgrade is applied (I just applied 2.0.2207), all of them are lost! What a waste of time! Is there any way to save the settings and reapply them later? Thanks.

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strict over 10 years ago +1

This is VERY frustrating! It happned to me when I upgraded to 1.85: Custom Views reset after 1.85 Update Then again when I upgraded to 2.0.2146.0 View Layouts reset after 2.0 upgrade Then AGAIN when I…

0 strict over 10 years ago

This is VERY frustrating!
It happned to me when I upgraded to 1.85: Custom Views reset after 1.85 Update
Then again when I upgraded to 2.0.2146.0 View Layouts reset after 2.0 upgrade

Then AGAIN when I upgraded to 2.0.2203.0.

I am about to upgrade to 2.0.2207.0. Wondering if SolarWinds support would like to get involved with my upgrade so they can put some eyes on this problem? Lawrence Garvin thoughts on this?

Thanks!

-mark
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0 LGarvin over 10 years ago in reply to strict

Greetings Mark.
This was a known issue in previous builds, but was reported as fixed in the v2.0 SR1 build. I cannot explain your observation of behavior with v2.0.2203.0, and we've been unable to reproduce that behavior using v2.0.2203.0.
Likewise the issue should be fully resolved for v2.0.2207.0, and we've not been able to reproduce any behavior with v2.0.2207.0 either.
If your PM server is on a VM, I would suggest the following:
Take a snapshot of the PM server prior to installing the upgrade.
Install the upgrade.
If the issue recurs, capture the upgrade logs and open a support ticket.
It's also worth noting that protecting against this issue is fairly trivial.
Make a backup of the %AppData%\Local\EminentWare\GridLayouts folder prior to installing the upgrade.
If the upgrade impacts the view layouts, restore the backup of the 'GridLayouts' folder.
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0 sdmusick over 10 years ago in reply to LGarvin

Sort order was lost in every view. Isn't this part of the view settings?
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0 LGarvin over 10 years ago in reply to sdmusick

Sort order was lost in every view. Isn't this part of the view settings?
It is, and I'm not aware of any means by which part of the view settings could be lost on every view.
The view settings are stored one file per view, and the current installer should not be touching that storage folder at all.

I'll inquire internally to see if anybody has any thoughts on the question.
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0 antwesor over 10 years ago in reply to strict

FWIW, When I upgraded to 2.0.2207.2 my view settings did NOT change. I have experienced this behavior with previous Patch Manager upgrades.
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0 LGarvin over 10 years ago in reply to antwesor

When I upgraded to 2.0.2207.2 my view settings did NOT change.

Thank you for the feedback; this is the expected behavior with 2.0.2207.2.
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