8 Replies Latest reply: Nov 16, 2013 4:01 PM by Petr Vilem RSS

I upgraded from SAM v5.0 to v6.0

around01

Monitor's for Application Health Overview after upgrade came in as "Sample" on all of our displays and also the Components aren't coming in.  Does anyone know of this issue and a fix?

 
  • Re: I upgraded from SAM v5.0 to v6.0
    aLTeReGo

    Did the Configuration Wizard complete without error? If you have any additional pollers or additional web servers in your environment, ensure these have also been upgraded with SAM 6.0.

    • Re: I upgraded from SAM v5.0 to v6.0
      around01

      We have a simple setup.  no additonal pollers or web servers.  The wizard

      completed without error.

       

      We are getting the alerts from any of the components.. but the

      "Application Health Overview" for our views is saying "SAMPLE".

       

       

      Alice Round

      IS Operations

      419-629-2311 ext. 3439

    • Re: I upgraded from SAM v5.0 to v6.0
      around01

      It also seems to be this way only on "custom views" for like Unix Admin's

      login and Intel Admin login's.  They don't have admin rights to the site.

      I can login with my account and it looks okay and I have admin rights...

      Just passing on this information..

       

      I've logged out the Unix Admin account and back in to see if that changes

      anything and it doesn't

       

       

      Alice Round

      IS Operations

      419-629-2311 ext. 3439

       

       

       

       

      From:   Alice Round/IS/NBO

      To:     jive-1295214232-3bnm-2-4kri@solarwinds.hosted.jivesoftware.com,

      Date:   09/24/2013 01:25 PM

      Subject:        Re: - I upgraded from

      SAM v5.0 to v6.0

       

       

      We have a simple setup.  no additonal pollers or web servers.  The wizard

      completed without error.

       

      We are getting the alerts from any of the components.. but the

      "Application Health Overview" for our views is saying "SAMPLE".

       

       

      Alice Round

      IS Operations

      419-629-2311 ext. 3439

      • Re: I upgraded from SAM v5.0 to v6.0
        aLTeReGo

        The Application Health Overview resource respects view limitations and account restrictions. Meaning if the user or view the resource is located on has no associated applications this resource defaults to the "Sample" that you are seeing. If you believe you are seeing this in error, such as a view where the All Applications tree resource clearly shows applications, and in that same view you also have the Application Health Overview resource showing the "Sample" graphic, then I would recommend you open a case with support.

      • Re: I upgraded from SAM v5.0 to v6.0
        Petr Vilem

        I would suspect limitations as most probable cause of this issue. Could you check whether you are using some group containing applications in your limitations? Such limitations were not properly applied in SAM 5.0 which is one of fixed bugs in 6.0.

    • Re: I upgraded from SAM v5.0 to v6.0
      around01

      Alice Round

      IS Operations

      419-629-2311 ext. 3439

       

       

       

       

      From:   Alice Round/IS/NBO

      To:     jive-1295214232-3bnm-2-4kri@solarwinds.hosted.jivesoftware.com,

      Date:   09/24/2013 01:25 PM

      Subject:        Re: - I upgraded from

      SAM v5.0 to v6.0

       

       

      We have a simple setup.  no additonal pollers or web servers.  The wizard

      completed without error.

       

      We are getting the alerts from any of the components.. but the

      "Application Health Overview" for our views is saying "SAMPLE".

       

       

      Alice Round

      IS Operations

      419-629-2311 ext. 3439

    • Re: I upgraded from SAM v5.0 to v6.0
      around01

      We are also having a "timeout" issue with the HTTP Monitor Login form that

      wasn't having an issue until we upgraded.

       

      Any suggestions?

       

       

      Alice Round

      IS Operations

      419-629-2311 ext. 3439

       

       

       

       

      From:   Alice Round/IS/NBO

      To:     jive-1295214232-3bnm-2-4kri@solarwinds.hosted.jivesoftware.com,

      Date:   09/24/2013 01:45 PM

      Subject:        Re: - I upgraded from

      SAM v5.0 to v6.0

       

       

       

      Alice Round

      IS Operations

      419-629-2311 ext. 3439

       

       

       

       

       

      From:   Alice Round/IS/NBO

      To:     jive-1295214232-3bnm-2-4kri@solarwinds.hosted.jivesoftware.com,

      Date:   09/24/2013 01:25 PM

      Subject:        Re: - I upgraded from

      SAM v5.0 to v6.0

       

       

      We have a simple setup.  no additonal pollers or web servers.  The wizard

      completed without error.

       

      We are getting the alerts from any of the components.. but the

      "Application Health Overview" for our views is saying "SAMPLE".

       

       

      Alice Round

      IS Operations

      419-629-2311 ext. 3439

  • Re: I upgraded from SAM v5.0 to v6.0
    stripet

    Are you sure you have assigned some SAM Templates to some of your nodes?  It will show as SAMPLE until some Template are actually assigned to the nodes.  SAM Settings--Manage Templates--Select the desired Template (Edit first and test it to make sure it will work with the Creds you will use)--Click on Assignto Node button