4 Replies Latest reply: Apr 24, 2013 9:04 AM by smartd RSS

Use Case: Notify Group --> Notify Manager


I am curious how I would accomplish the following use case with AC...


When an alert is received notify all users in a group except the manager

If the Alert is not acknowledged in 20 minutes then notify the manager of that group


This seems like it should be a simple workflow so I am guessing I am just missing something as I haven't figured out how to accomplish this.


Thanks in advance for any help!