7 Replies Latest reply: Mar 24, 2014 4:01 AM by Choly RSS

SolarWinds NetFlow Traffic Analyzer 3.10.0 Hotfix 3

mavturner

The SolarWinds Orion NetFlow Traffic Analyzer (NTA) Version 3.10.0 Hotfix 3 addresses the following issues:

  • Flow processing is stalled, but NetFlow service appears to be running. Web console shows no data, even though flows are coming.
  • Last Received NetFlow time on NetFlow Sources resource does not update.
  • On Demand DNS resolution doesn't work if website uses any port other than 80. Hostnames are not resolved on Top Endpoints resource.
  • Flows from Cisco ASA Firewall with IOS 8.4(5) are not accepted.

 

This hotfix requires Orion NTA version 3.10.0 and is a cumulative hotfix that includes Hotfix 1 and 2.

http://downloads.solarwinds.com/solarwinds/Release/HotFix/NTA-v3.10.0-HotFix3.zip

 

Install this hotfix on both your primary Orion poller and any additional Orion poller(s) and any additional Orion website(s).

To install Hotfix 3:

  1. Stop the NetFlow Service using Orion Service Manager. If NeFlow service is stalled, it switches to a "Stopping" state, but the service never actually stops.

     In this situation, you need to kill the NetFlow service manually, as follows:
        a. Start Windows Task Manager and locate NetFlowService.exe in the Processes tab
        b. Right-click NetFlow Service.exe and choose End Process from menu.
2. Make a backup of the file: %ProgramFiles%\SolarWinds\Orion\NetFlowTrafficAnalysis\SolarWinds.Orion.NetFlow.dll
3. Make a backup of the file: %ProgramFiles%\SolarWinds\Orion\NetFlowTrafficAnalysis\NetflowTemplateSchemas.xml
4. Make a backup of the file: C:\inetpub\SolarWinds\Orion\TrafficAnalysis\Controls\DnsInfo.ascx.cs
5. Extract and copy SolarWinds.Orion.NetFlow.dll from the Hotfix archive to %ProgramFiles%\SolarWinds\Orion\NetFlowTrafficAnalysis\
6. Extract and copy NetflowTemplateSchemas.xml from the Hotfix archive to %ProgramFiles%\SolarWinds\Orion\NetFlowTrafficAnalysis\
7. Extract and copy DnsInfo.ascx.cs from the Hotfix archive to C:\inetpub\SolarWinds\Orion\TrafficAnalysis\Controls\
8. Start the NetFlow Service using Orion Service Manager.


To roll back Hotfix 3 (if needed):
1. Stop NetFlow service using Orion Service Manager.
2. Delete the file: %ProgramFiles%\SolarWinds\Orion\NetFlowTrafficAnalysis\SolarWinds.Orion.NetFlow.dll
3. Delete the file: %ProgramFiles%\SolarWinds\Orion\NetFlowTrafficAnalysis\NetflowTemplateSchemas.xml
4. Delete the file: C:\inetpub\SolarWinds\Orion\TrafficAnalysis\Controls\DnsInfo.ascx.cs
5. Restore the backed-up file as %ProgramFiles%\SolarWinds\Orion\NetFlowTrafficAnalysis\SolarWinds.Orion.NetFlow.dll
6. Restore the backed-up file as %ProgramFiles%\SolarWinds\Orion\NetFlowTrafficAnalysis\NetflowTemplateSchemas.xml
7. Restore the backed-up file as C:\inetpub\SolarWinds\Orion\TrafficAnalysis\Controls\DnsInfo.ascx.cs
8. Start the NetFlow Service using Orion Service Manager.