Hello,
I have two advanced alerts configured in Orion NPM - one for high CPU usage, and one for high RAM usage. These alerts are configured for servers running IBM's Clear Case - the type of work done on the servers creates high usage in both areas, and this is expected behavior, but we would like to be alerted when the high usage is steady for an hour. I have the following alert configured for CPU usage:
This alert triggers an email whenever any server that has the custom property "Application" set to "ClearCase" meets the trigger conditions - this alert works properly.
I have the following similar alert set to trigger on RAM usage:
This alert triggers, as it shows up in "Active Alerts - All Triggered Alerts" that displays on our Orion Summary page, as well as showing up in "Alert Manager - Active Alerts" directly on the Orion NPM server, however, although the alert appears to have triggered, and our trigger and reset actions are identical in terms of SMTP server settings and the email address that alerts are sent to, no email alert is sent when this alert is triggered. A Test fire of the alert works, but when the alert is actually triggered because the particular server meets the trigger conditions, no email is sent. I have checked the registry settings as suggested in this thread: http://thwack.solarwinds.com/message/71332#71332
The "Disable Alert Actions" key does not exist in the registry.
Any suggestions?