3 Replies Latest reply: May 3, 2012 4:40 PM by Karlo.Zatylny RSS

Endpoint Listening Error after upgrade

zmclean@ncra.coop

Looked up error and saw in the past it was related to SQL database fuilling the drive but not the case here I don't think.   Ran the configuration wizard again and rebooted and stopped and started services.   I will post the error screens so you can see.

 

solarerror1.jpgsolar2.jpg

 
  • Re: Endpoint Listening Error after upgrade
    jan

    Hi,

     

    can you open a support ticket?

    I'll need to see the diagnostics to see what's going on. So far I can say that there's a problem with Orion Module Engine service (is it running? Can you try to restart?)

    Please post here the support ticket number and I'll contact you directly.

     

    Thanks

    Jan Petrzelka

    Orion Technical Lead

  • Re: Endpoint Listening Error after upgrade
    Karlo.Zatylny

    As a follow up.  There were some files that were not being updated by the RC2 package in the program files/solarwinds/orion/npm directory.  My steps to resolve this issue were.

     

    1. Stop services

    2. uninstall NPM 10.3 in Programs and Features

    3. move (delete) the NPM directory from Program Files/SolarWinds/Orion

    4. Install NPM via the msi located in c:/ProgramData/SolarWinds/Installers  (NPMInstaller.msi)

    5. Run configuration wizard

     

    Everything came back as expected.  There were errors in the OrionWeb.log, BusinessLayerHost.log, and NPM.BusinessLayer.log about not being able to load certain libraries.

     

    Thanks