5 Replies Latest reply: Mar 7, 2012 3:01 AM by Deltona RSS

Bugs so far - 10.3b2

Deltona

Hi guys,

NPM 10.3b2 & SAM 5.0b5

In NPM, it doesn't seem like i can add a UCS manager.
When adding the node, an error occurs during "Add Application Monitors" step.

The error, without further details, is "An Unexpected website error has prevented application monitors from being added with the new node"

I can't go back, click next or cancel.

weblog:

2012-03-06 16:07:43,120 [25] WARN  SolarWinds.APM.Common.APMBusinessLayerProxy - An error occured when connecting to the communication channel.
*** SolarWinds Orion Web Site, .Net Runtime v4.0.30319 ***
2012-03-06 16:07:43,120 [25] ERROR Orion_APM_Admin_AssignApplicationsAddNodeWizard_APMAddNodePluginCheck - Could not load Assign Application Plugin page in Add Node Wizard
SolarWinds.APM.Common.ApmBusinessLayerException: There was no response from the SAM Service Engine located at "SWBETA:17777".
   at SolarWinds.APM.Common.BusinessLayerFactory.Create(Boolean throwOnError)
   at SolarWinds.APM.Common.BusinessLayerFactory.Create()
   at Orion_APM_Admin_AssignApplicationsAddNodeWizard_APMAddNodePluginCheck.OnInit(EventArgs e)

Screenshot:

 Notice the static URL.

 
  • Re: Bugs so far - 10.3b2
    Petr Vilem

    Is APM business layer running? How does its log (LogFiles\APM\APM.BusinessLayer.log) look like?

  • Re: Bugs so far - 10.3b2
    lukas.belza

    Hello Deltona,

    Please look at the following log file "c:\ProgramData\Solarwinds\Logs\APM\APM.BusinessLayer.log" if there is any ERROR.

    Thank you,

    Lukas Belza (SAM development)

    • Re: Bugs so far - 10.3b2
      Deltona

      Hi guys,

      It looks normal.

      Yesterday:

      *** SolarWinds SAM v5.0.0.1267, .Net Runtime v2.0.50727 ***
      2012-03-06 14:53:51,642 [9] INFO  SolarWinds.Orion.Common.SWEventLogging - SAM Service [SWBETA] Started
      2012-03-06 14:53:52,720 [9] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - Current SAM version: 5.0
      2012-03-06 14:53:52,736 [9] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - Running in FULL mode.
      2012-03-06 14:53:53,751 [9] ERROR SolarWinds.Orion.Common.SWEventLogging - Your SolarWinds SAM [SWBETA] license check failed. License is expired or not available.
      Please contact SolarWinds support to purchase a licensed version...Thank You
      License is expired or not available.

      Today:

      *** SolarWinds SAM v5.0.0.1267, .Net Runtime v2.0.50727 ***
      2012-03-07 03:13:46,303 [8] INFO  SolarWinds.Orion.Common.SWEventLogging - SAM Service [SWBETA] Started
      2012-03-07 03:13:47,584 [8] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - Current SAM version: 5.0
      2012-03-07 03:13:47,584 [8] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - Running in FULL mode.
      2012-03-07 03:13:48,272 [8] INFO  SolarWinds.APM.Common.LicenseHelper - License Information:
      Has Valid License: True
      Time Remaining: 27
      Is Eval: True
      Install Type: Full
      License Limit: 2147483647

      2012-03-07 03:13:53,959 [8] WARN  SolarWinds.Orion.Common.SWEventLogging - Your SolarWinds SAM Service Evaluation [SWBETA] will expire in 27 days.
      Please contact SolarWinds support to purchase a licensed version...Thank You
      2012-03-07 03:13:54,006 [8] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - Checking broken credentials
      2012-03-07 03:13:58,522 [8] INFO  SolarWinds.APM.BusinessLayer.APMBusinessLayerService - Starting Query Watcher
      2012-03-07 03:13:58,928 [8] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - 64bit dummy job for engine SWBETA created. Frequency: 00:05:00, Job id: 57610d72-2a18-4ae4-9ca1-7c615e85570c
      2012-03-07 03:13:59,491 [8] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - License Limit: unlimited
      2012-03-07 03:13:59,491 [8] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - Server UTC time: 03/07/2012 02:13:59
      2012-03-07 03:13:59,491 [8] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - Server local time: 03/07/2012 03:13:59
      2012-03-07 03:13:59,491 [8] INFO  SolarWinds.APM.BusinessLayer.ApmBusinessLayerPlugin - Application Job Timeout Multiplier: 4
      2012-03-07 03:13:59,772 [AppJobMan] INFO  SolarWinds.APM.BusinessLayer.ApplicationJobManager - Reschedule process start, 1 applications to reschedule till 03/07/2012 03:14:09, targeted job interval is 10s.
      2012-03-07 03:13:59,772 [AppJobMan] INFO  SolarWinds.APM.BusinessLayer.ApplicationJobManager - Refreshing application (1) job
      2012-03-07 03:14:10,803 [AppJobMan] WARN  SolarWinds.APM.BusinessLayer.JobScheduler - Unable to UpdateJob. Job Id (2a661b08-73af-4fb2-aa1e-542d7920c440) not found.  The specified job to update was not found
      2012-03-07 03:14:10,803 [AppJobMan] INFO  SolarWinds.APM.BusinessLayer.ScheduledJobFactory - Unable to update jobid. The job '2a661b08-73af-4fb2-aa1e-542d7920c440' was not found
      2012-03-07 03:14:12,053 [AppJobMan] INFO  SolarWinds.APM.BusinessLayer.ApplicationJobManager - Application 1 job id has changed from 2a661b08-73af-4fb2-aa1e-542d7920c440 to b702ba6b-875c-4474-bae8-9f382a898888 - updating database
      2012-03-07 03:14:12,084 [AppJobMan] INFO  SolarWinds.APM.BusinessLayer.ApplicationJobManager - Reschedule process complete.

      There are no other indicators of errors in the other logs.

      • Re: Bugs so far - 10.3b2
        nrms

        Have you re-tried adding the node today? One BIG difference I can see is that your SAM licence had expired or was not available yesterday, but today is a valid licence.

        Could it be the failure was due to the licence not being "valid"?

        • Re: Bugs so far - 10.3b2
          Deltona

          It may very well be the case.
          I am now able to add the node without issues.

          I think its because the services/server hasn't been restarted after applying the new eval key in License Manager.

           

          Thanks guys.