Hi, Martin.
What's the exact name of the connector you're trying to configure? You can find this in the Manage > Nodes > gear icon > Tools view.
Thanks.
Hi Phil,
Many thanks for the quick reply.
it's under the Anti-Virus Category and called VIPRE 5.0
I'm working on testing this on my end, but in the meantime, please double check that...
Generally, when a DB connector doesn't start, it's because it can't connect to the database.
Let me know if that works. Otherwise, I'll keep you posted on my testing outcome.
Thanks.
Were you able to verify the settings I mentioned previously? I wasn't able to reproduce any issues on my end, so if you still can't get the connector started, you should probably open a Support ticket.
Sorry I couldn't be more help.
Hi Phil, Appreciate the help.
Yes, I've verified everything several times and still no joy.
I'll get a support ticket opened.
Thanks again.
Hi Martin--
Upon opening a support ticket, would you please post back here with your ticket number and keep us updated with your progress?
Thank you!
DH
Upgrading to the latest version 5.3.1 sorted the issue.
Thanks for everyone's input.
