Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"

rtdd Feb 21, 2012 3:05 AM

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Hello

A while ago, I run the Engineers Toolset trial version, following a machine reinstall, and awaiting for the license reset. (my previous machine crashed)

Now, that my license is available,I uninstalled the Toolset via the add/remove panel in order to make a fresh install.

But I am unable to reinstall properly the Toolset. I get this error message:

"This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"

I do not see which cleanup I can do in order to install properly the Toolset

Any idea ?

Thanks for your help

Roland

Re: Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"

michalB Feb 21, 2012 3:31 AM (in response to rtdd)

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What was the version you installed and what is the version you are trying to install?
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- Re: Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"
  
  rtdd Feb 21, 2012 3:39 AM (in response to michalB)
  
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  the trial was a 10.5 (not sure, but serious chances) and the failure is with 10.6
  
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  - Re: Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"
    
    michalB Feb 21, 2012 3:47 AM (in response to rtdd)
    
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    The latest version released is 10.7. You may want to try with this one.
    To make sure the previous version of Toolset is correctly uninstalled, search the registry for the following keys/values:
    0EC3CD28-A02A-4E48-B303-6374CEDCD15A
    50246E3A-07E3-4193-B63F-6EC36A5C983E
    These are product keys for Toolset 10.4 and 10.5. Let me know if you find them.
    
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    - Re: Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"
      
      rtdd Feb 21, 2012 4:44 AM (in response to michalB)
      
      Currently Being Moderated
      
      Finally, my system admin simply deleted all solarwinds Keys under
      
      HKLM\Software
      
      In this Case
      
      HKLM\Software\SolarWindsNet
      
      HKLM\Software\Solarwinds Toolset
      
      Thanks anyway for your help. This is appreciated.
      
      Regards
      
      Roland
      
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Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"

Re: Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"

Re: Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"

Re: Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"

Re: Installation failure: message "This (or a later) version of Solarwinds Toolset is already installed. The setup application cannot continue"

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